MISSION

To significantly improve operations efficiency,
and reduce the cost of operations for
our customers.

VISION

To build a global corporation renowned for its relentless focus on optimization, distinguished by its repertoire of inventive processes, enterprising staff, and cutting edge tools.

Why iOPEX

Our customers are business heads who refuse to compromise. We cater to customers, who want it all -- increased performance, but at lower costs, and with existing infrastructure. We derive great pleasure from working with forward thinkers who reach for the skies, and we ensure that they get there and beyond. If you fit the description, then iOPEX is the one-stop solution to all your business challenges. Unlike consultants without the operation wisdom or delivery partners lacking the business context, our solutions assume end-to-end responsibility for all your optimization concerns.


Our varied portfolio of services and products has been leveraged by a customer base that cuts across all domains. The iOPEX clientele' spans industry leaders across the globe – a European telecommunications giant, one of the world's largest electric car company, a multinational communications corporation, and a Fortune 500 security solutions provider, among others.



We Specialize In You

We deploy solutions tailor-made for your business, aligned with your short and long term goals.

We Care About Your Customers

We follow a support-focused design and tool development process that reduces costs, but ensures personalization and satisfaction of the end consumer.

We Deliver Without Fail

We make responsible performance commitments and deploy our resources to meet and exceed those commitments.

We Are Functional Experts

We are singularly focused on delivering optimized services to our customers, be it Infrastructure Management, BPO, KPO or Digital Ad Operations, with deep functional expertise.

We Are A Partner, Not A Vendor

We serve as an advisor, innovator, collaborator, and a logical extension of your operations.

We Take on challenges and Financial Risks

We believe in the risk-reward relationship and will participate in your risks because we believe in your vision and are confident of our delivery capabilities.

We Are Easy To Work With

You can experience our delivery results with a proof-of-concept model, measurable through key drivers like CSAT and TCS, before long term commitments.

We Ensure Your Success

We work to ensure that your decision on iOPEX to be one of the best you have made in your professional career, if not the best.

Our Team

SHIVA RAMANI

SHIVA RAMANI

Chief Executive Officer
SHIV KUMAR

SHIV KUMAR

Chairman and Chief Mentor
ARCHANA SRINIVASAN

ARCHANA SRINIVASAN

Chief Financial Officer
Nagarajan Chakravarthy

Nagarajan Chakravarthy

VP - North America
SIDDHARTH SINGH

SIDDHARTH SINGH

VP - Global Business Development
FERNAN ELACIO KALAW

FERNAN ELACIO KALAW

VP - Customer Experience, Support & Success
Ajanta Anand

Ajanta Anand

VP - Human Resources
Balasubramanian P

Balasubramanian P

VP - Automation & Engineering Services

Our Team

SHIVA RAMANI
SHIVA RAMANI

SHIVA RAMANI

Chief Executive Officer
SHIV KUMAR

SHIV KUMAR

Chairman and Chief Mentor
ARCHANA SRINIVASAN
ARCHANA SRINIVASAN

ARCHANA SRINIVASAN

Chief Financial Officer
Nagarajan Chakravarthy
Nagarajan Chakravarthy

Nagarajan Chakravarthy

VP - North America
SIDDHARTH SINGH
SIDDHARTH SINGH

SIDDHARTH SINGH

VP - Global Business Development
FERNAN ELACIO KALAW
FERNAN ELACIO KALAW

FERNAN ELACIO KALAW

VP - Customer Experience, Support & Success
Ajanta Anand
Ajanta Anand

Ajanta Anand

VP - Human Resources
Balasubramanian P

Balasubramanian P

VP - Automation & Engineering Services

Certifications

At iOPEX, we are committed to providing quality service to all our clients. Our world-class service delivery is enabled by our highly skilled team, our robust IT infrastructure, processes and products which meet the international quality standards. Our quality initiatives are blended with our constant endeavor to improve the service excellence to our clients. iOPEX is compliant with the following International standards which spell our Policy on Quality Management System.


IAB develops industry standards, conducts research, and provides legal support for the online advertising industry.

ISO/IEC 27001:2013(E) ISMS: Provides a model for Information Security Management System.

ISO 9001:2015(E) QMS: Applies process approach to ensure customer satisfaction.

ISO/IEC 20000-1:2011(E) ITSM: Defines the requirements for a service provider to deliver IT managed services of an acceptable quality for its customers.

PCI DSS as set forth by Payment Card Industry Security Standards council, which provides the most comprehensive single framework to address all the security, data integrity and privacy concerns associated with processing electronic payment data.