The possibilities with a Chatbot in a business context are endless and enormous, from being your website’s first touch point to handling a multitude of customer calls simultaneously – they can practically perform any action. The upside is they are available round the clock, any day and can effortlessly handle Level 1 queries and route to human support only if and when required. So any organization wanting to reduce customer service costs, increase productivity and efficiency will definitely need to explore AI powered Chatbots. Call centers world over are making this switch from outdated IVR to Artificial Intelligence and Chatbots. The Chatbots invariably reduce the number of human agents and also related resource attrition due to the routine nature of the job.
Our AI Chatbot has the ability to handle thousands of customer support interactions simultaneously. We leverage our in-house AI powered Chatbot – Interact. It has features such as NLP, Context Recognition, Multi-Lingual and seamlessly redirects to humans only when needed. Its AI engine understands and sends appropriate responses, supports multiple platforms and managed solution that requires minimal maintenance and does not require coding.
Some of the services that we provide include:
iOPEX is a new-gen technology focused company in the field of Integrated Automation, Moderation Services, Digital Advertising and Transforming Customer & Technical Support Experience. We acquire the latest advancements in our focus areas and optimize the resources available to deliver the best outcome for our clients in the long run, which in turn improves the top and bottom line of the businesses.