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iOPEX Careers

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A recent Forbes report states that employees who feel their voice is heard are 4.6 times more likely to feel empowered to perform their best work.

We at iOPEX strongly believe in having the voice of the employees prevail across the organization. Our goal is to create a work environment that is inclusive, empathetic, and, more importantly, aware. iOPEX supports and nurtures personal growth among employees and provides equal opportunities to all deserving candidates.

As a company on the path of exponential growth (iOPEX has grown 90% in last two years and planning to grow 100% in next two years, there is a plethora of exciting opportunities across our offices globally.

iOPEX is a flat organization and we believe that our success has been a result of excellent teamwork and dedication among our employees.

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life at iopex

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A company making waves in the 21st century, iOPEX encourages budding talent to have a voice in the organization. We envision and practice a workspace that has transformed into a learning hub for passionate young leaders looking to advance in their careers. Our management leaders act as mentors for our employees and are there to guide them through their short-term and long term goals.. Pursue your path of excellence in any field from automation, software development, networking and security, DevOps, digital operations, campaign management, technical support, among others.

While career growth is an important aspect, iOPEX also understands the need for work-life balance and securing all our employees' mental health. We promote a healthy work environment within office hours while also focusing on team building and employee participation through corporate retreats. From planning fun outings to put the mind at ease and creating memorable holidays for our employees, iOPEX is focused on ensuring employees' participation beyond the confines of the office environment.

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CULTURE

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iOPEX firmly believes in building relationships. To create a healthy and positive work environment, we encourage all our employees and managers to step outside the cubicle to forge lasting friendships that grow beyond the confines of a regular office interaction. iOPEX is a flat organization and fosters an open-door policy. The senior leadership and the Founders are approachable and are available for anything that may require their direct and urgent attention.

At iOPEX, we focus on creating a work environment that allows the free flow of conversation. To that end, all our office spaces have spacious lounges that allow brainstorming sessions within teams, a cafeteria for co-workers to turn into friends over steaming cups of joy; we have one of the best office spaces to work from.

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Diversity & Inclusion

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iOPEX is deeply committed to building a diverse and inclusive workforce. As a global company, we believe in bringing people of all sectors to be part of our working community. While our workforce is a testament to our strong diversity policy, iOPEX is also a frontrunner in empowering women. From digital marketing to software engineering, from Finance to Human Resources, iOPEX has a proven record of having women leading these teams.

At iOPEX, we also believe and implement equal pay across departments. When the globe is petitioning for equal opportunity and pay at work, iOPEX makes it a reality by creating a positive and approachable work environment and job interviews that put talent and merit before caste, color, or gender.

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Job Openings

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Cortex Technical Security Engineer

BENGALURU , India
Dec 29 2020
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Cortex Technical Security Engineer

BENGALURU , India
Dec 29 2020

Description

Eligibility

Roles & responsibilities

  • Present to customers as our expert in your area at all levels in the customer hierarchy from technician to manager
  • Lead conversations about industry trends and emerging changes to the security landscape that every customer needs to be aware of and planning to take care of
  • Discuss, with credibility, competitive offers in the marketplace and positions ours as the best alternative
  • Lead and support customer demonstrations (with our SE’s) that showcase our unique value
  • Interact with customers in an equally persuasive manner
  • Provide territory coverage within the region when additional resources are required
  • Provide advanced 'Partner SE' training for updates in the Palo Alto Networks product suite

Experience:

  • BE or equivalent and 2+ years of experience as an SE or systems integrator
  • Experience from companies in the enterprise networking security space
  • Solid grasp of web applications, web protocols, security, and Internet environments
  • Advanced knowledge of web threats and cybercrime
  • Experience installing, configuring, and integrating a complex Security environment
  • Experience understanding malware, exploits, operating system structure and behaviour
  • Demonstrable experience in securing these environments
  • Deep understanding of Unix/Linux and Windows operating systems and scripting
  • Working knowledge of endpoint prevention, SIEM, vulnerability management tools, SOC, firewalls, and other security technologies both from a technology and a business driver standpoint

Skills

  • Strong communication and presentation skills, both verbally and written
  • Strong problem finding and solving skills, ability to analyse complex multivariate problems and use a systematic approach to gain quick resolution
  • Scripting experience with a focus on Python and PowerShell

Certifications / Trainings needed for the next level: PCNSCE

Additional responsibilities to be taken up in the next level: Resolve all related cases within timeline, mentour and coach engineers for upskilling

 

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Domain Expert – Technical Support Engineer

BENGALURU , India
Dec 29 2020
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Domain Expert – Technical Support Engineer

BENGALURU , India
Dec 29 2020

Description

Eligibility

Roles & Responsibilities

  • Provide post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
  • Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
  • Use fault isolation and root cause analysis skills to diagnose and solve technical issues
  • Work to reproduce customer issues.
  • Publish Technical Support Articles and other user documentation in the Knowledge Base
  • Build a positive customer experience by working closely with Engineering, Sales, Pre-Sales, Quality Assurance, and Marketing

Experience

  • Bachelor’s / Master’s degree in Computer Science or technical cybersecurity program
  • Over 4 years of experience in working in a TAC environment is desired.
  • Have intermediate knowledge in Computer Networks and its workings.
  • Knowledge and an aptitude to learn of platforms like NGFW, Cloud, Virtualization, modern network threats and malware, network forensics, automation through AI and ML and endpoint security.

Skills

  • Should have good interpersonal skills.
  • Should have good time management and negotiation skills.
  • Working proficiency in verbal and written English.

Certifications

  • Should have at least first level of certifications in R&S or securities.

Certifications / Training needed for the next level: PCCSE, Internal PAN training certifications

Additional Responsibilities to be added in the next level: Technically lead the team and drive case closures, Maintain technical traction on the cases

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Senior Technical Support Engineer

BENGALURU , India
Dec 29 2020
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Senior Technical Support Engineer

BENGALURU , India
Dec 29 2020

Description

Eligibility

Roles & Responsibilities

  • Provide post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
  • Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
  • Use fault isolation and root cause analysis skills to diagnose and solve technical issues
  • Work to reproduce customer issues.
  • Publish Technical Support Articles and other user documentation in the Knowledge Base
  • Build a positive customer experience by working closely with Engineering, Sales, Pre-Sales, Quality Assurance, and Marketing

Experience:

  • Bachelor’s / Master’s degree in Computer Science or technical cybersecurity program
  • Over 2 years of experience in working in a TAC environment is desired.
  • Have intermediate knowledge in Computer Networks and its workings.
  • Knowledge and an aptitude to learn of platforms like NGFW, Cloud, Virtualization, modern network threats and malware, network forensics, automation through AI and ML and endpoint security.

Skills:

  • Should have good interpersonal skills.
  • Should have good time management and negotiation skills.
  • Working proficiency in verbal and written English.

Certifications

  • Should have at least first level of certifications in R&S or securities.

Certifications / Training needed for the next level: PCNSCE

Additional Responsibilities to be added in the next level:

Resolve all related cases within timeline, mentor and coach engineers for upskilling

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Technical Support Engineer

BENGALURU , India
Dec 29 2020
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Technical Support Engineer

BENGALURU , India
Dec 29 2020

Description

Eligibility

Roles & Responsibilities

  • Provide post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
  • Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
  • Use fault isolation and root cause analysis skills to diagnose and solve technical issues
  • Work to reproduce customer issues.
  • Publish Technical Support Articles and other user documentation in the Knowledge Base
  • Build a positive customer experience by working closely with Engineering, Sales, Pre-Sales, Quality Assurance, and Marketing

Experience:

  • Bachelor’s / Master’s degree in Computer Science or technical cybersecurity program
  • Over 1 year of experience in working in a TAC environment is desired.
  • Have intermediate knowledge in Computer Networks and its workings.
  • Knowledge and an aptitude to learn of platforms like NGFW, Cloud, Virtualization, modern network threats and malware, network forensics, automation through AI and ML and endpoint security.

Skills

  • Should have good interpersonal skills.
  • Should have good time management and negotiation skills.
  • Working proficiency in verbal and written English.

Certifications

Should have at least first level of certifications in R&S or securities.

Certifications / Training needed for the next level: PCCSA

Additional Responsibilities to be added in the next level:

Monitor case ratios and provide technical guidance to team members, Resolve escalated case or follow case dispatch SOP.

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Technical Lead

BENGALURU , India
Dec 29 2020
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Technical Lead

BENGALURU , India
Dec 29 2020

Description

Eligibility

Roles & Responsibilities.

  • Coach and mentor the support engineers. 
  • Be responsible for the case resolution and case hygiene on the floor.
  • Drive incident management and customer escalation processes in close partnership with our support team.
  • Build and lead a support team that delivers excellent customer satisfaction while maintaining the KPIs within range.
  • Implement comprehensive service monitoring to ensure updates and resolutions, including synthetic, real user, dashboards etc.
  • Define, measure, and meet key Service Level Objectives including availability, performance, incidents, and chronic problems.  

Experience:

  • Engineering degree in Computer Science or related technical field, or equivalent practical experience.
  • 5+ years of hands-on technical experience combined with strong management and communication skills.
  • Strong experience with MS environment (Exchange, SCCM, GPO, AD, MSSQL, IIS)
  • Experience with endpoint security software (Antivirus, DLP, IPS, NAC).
  • Experience with Security (IPSEC / SSL-VPN / NAT / GRE)
  • Extensive experience on firewall troubleshooting.
  • Experience running production operations 24x7 for security TAC is a plus.
  • Ability to multi-task and work in a fast-paced environment

Skills:

  • Should be highly capable in managing a technical team and leading it.
  • Demonstrated ability of establishing and maintaining metrics-based process improvement.
  • Experience in building and managing strong technical teams.

Certifications:

  • Should have at least second level of certifications from firewall vendors.
  • Should have second level of certifications in R&S.

Certifications / Training needed for the next level: Managerial certification/experience

Additional Responsibilities to be added in the next level: Managing the team, driving KPIs, Co-ordinating with stakeholders

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Project Manager – Technical

BENGALURU , India
Dec 29 2020
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Project Manager – Technical

BENGALURU , India
Dec 29 2020

Description

Eligibility

Roles & Responsibilities:

  • Build and execute project work plans and revise as appropriate to meet changing needs and requirements
  • Identify resources needed and assign individual responsibilities and tasks
  • Run day-to-day operational aspects of a project and scope
  • Work on services operational projects that target new services IP delivery, partner communications, scheduling, etc.
  • Review deliverables prepared by team before passing to client
  • Effectively apply standard methodology and implement project standards
  • Minimize our exposure and risk on all projects
  • Ensure project documents are complete, current, and stored appropriately
  • Track and report team hours and expenses on a weekly basis.
  • Leading a team of Customer Success Managers; assisting the team with key escalations and, where required, the production of best practice blueprints for the portfolio of customers.
  • Attracting, hiring and retaining a group of Customer Success Managers, attract high potential individual contributors into the team, ensure rapid onboarding process for new team members, foster collaboration within internal teams.

Experience Required:

  • 9+ years of relevant work experience or leading complex projects desired.
  • Strong proficiency with project management software, such as Microsoft Project, planner etc.
  • Good presentation skills including written, oral, presentation (including Microsoft PowerPoint), and adaptive (multi-level)
  • Good organizational skills including tool utilization (spreadsheets, project management tools, mind maps), information collection, attention to detail, and prioritization.

Skills Required:

  • Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources, including upper management, clients, and other departments
  • Flexible to shifting priorities, demands, and timelines; able to react promptly and expertly to project adjustments and alterations
  • Project Management Institute PMP(r) certification or equivalent a plus
  • Experience with Google’s G Suite (Drive, Docs, Sheets, and Slides) is a plus.

Education:

  • Degree in Engineering, Computer science, management or equivalent.

Certifications:

  • Must be certified in PMP (expiry should not be less than 1 year).

Certifications / Training needed for the next level: People management experience

Additional Responsibilities to be added in the next level: Leading multiple projects, Project cost management and governance.

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SERVICE ASSURANCE / SERVICE DELIVERY ENGINEER (TIER2/ Tier 3)

Chennai/ Philippines/ Malaysia , India
Jan 18 2021
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SERVICE ASSURANCE / SERVICE DELIVERY ENGINEER (TIER2/ Tier 3)

Chennai/ Philippines/ Malaysia , India
Jan 18 2021

Description

Eligibility

  • Role – Domain Expert (L3) / Sr. System Engr (L2)
  • Location – Chennai (Ambit IT park) / Bangalore (Cessna Business Park) / Philippines / Malaysia
  • Shift Timing – Rotational Shift
  • Experience Range – 4-10 Years
  • Employment type - Fulltime

Skills required:

  • Good in BGP Protocols
  • Good in Routing & Switching
  • Knowledge in either Load balancer / Firewall
  • Wireless configurations
  • Basic knowledge in ITIL Process

Roles & Responsibilities:

Mandatorily expertise knowledge required on DMVPN, Multi GRE, Site - Site, SSL VPNs (On ISR, CSR and various other models of routers) and routing protocols (Eigrp, BGP)

  1. Should be able to run and analyze the captures on routers. Firewall devices.
  2. Should be well versed with VRF's and Inter VRF routing
  3. Should be well versed on Wireless LAN controllers
  4. Thorough knowledge on Switches (Nexus (5kand 9k) and Stack switches)
  5. Should be well versed in upgrade the Firmware / IOS versions
  6. Should be able to coordinate with Field Engineers, NCR, Local technicians
  7. Good knowledge on DHCP / DNS
  8. Should be able to document it in right manner.


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Voice NOC Engineer

San Jose , US
Nov 30 2020
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Voice NOC Engineer

San Jose , US
Nov 30 2020

Description

Eligibility

Roles & Responsibilities:

• Responsible for designing and implementing Data/Voice connectivity solution for Global clients
• Handles multi-location connectivity solutions independently and communicates clearly at multiple levels of expertise
• Liaises with security management approval for voice and data network designs
• Deploys the solution as per the Client’s security standards
• Coordinates implementation of the voice and data network design among multiple teams for change deployment
• Ensures the deliverables are completed as per the timelines provided

Technical Expertise Required:

CISCO:

• Call Processing – Cisco Unified Communications manager (CUCM) 10.x, 11.x and Call Manager Express (CME) ISR G2 and ISR 4K.
• Voicemail – Cisco Unity Connection(CUC) 10.x, 11.x and Cisco Unity Express(CUE).
• Gateway – VG224, ISRG2 and ISR 4K gateways.
• Contact Center – Unified Contact Center Express (UCCX) server 10.x, 11.x.
• SBC – Cisco Unified Border Element(CUBE) 12.x, 14.x.
• Video – Cisco Telepresence, TMS, VCS server.
• Cloud - Cisco WebEx and Teams.

Avaya:

• Avaya Aura Communication Manager - Release 6 & 7,8
• Avaya Media Gateway - G450 / G430
• Avaya CMM / Aura Messaging (AAM)
• Application Enablement services (AES)
• Avaya Aura Session Manager (SM)
• Avaya Aura System Manager (SMGR)
• Avaya CMS R15/19 ( Call Management system)
• Avaya Experience portal (AEP)
• Avaya Aura Contact Center
• Avaya - Session Boarder controller for Enterprise (SBCE)
• Avaya Video system – Room , Executive system / XT Telepresence 
• Avaya Aura conferencing / Presence service

Optional

• AudioCodes – Digital Gateway / E- SBC
• Oracle – ACME SBC
• Recording Solution – NICE and Verint



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ISMS

Chennai , India
Dec 23 2020
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ISMS

Chennai , India
Dec 23 2020

Description

Mandate: To develop technical processes, procedures and standards and promote compliance in line with Government security (i.e. HMG Security Policy Framework (SPF) and Infosec Standards), corporate policies and corporate or local procedures and legal and international security standards (i.e. ISO27001, COBIT)

Eligibility

Roles & Responsibilities:

  • Playing active role in implementing ISMS process across organization.
  • Responsible for Conducting ISMS audits, Process health check-ups and reviews.
  • Responsible for Consolidation of ISMS metrics and analysis
  • Monitor security tools to detect security events & incidents; Report and escalate any security breaches to the Information Technology Security Officer
  • Operate vulnerability scanning and compliance tools to identify system weaknesses and liaise with other IT to coordinate remedial actions.
  • Monitor the changing threat landscape to identify and report emerging threats and issues; Assess the impact of emerging vulnerabilities and manage teams to coordinate appropriate remedial actions.
  • Manage the use of external suppliers to provide security support and consultancy across a dynamic and diverse IT landscape
  • Enhance technical security process and procedures ensuring alignment to the corporate security policy.
  • Represent IT Security matters at technical and business forums.
  • Provide guidance and support to technical teams on security standards and industry best practice
  • To be a security representative or point of contact for all technical deliveries, initiatives and project implementations.
  • Assess technical security risks in terms of impact to systems and service confidentiality,
  • integrity and availability, and report and escalate results of risk assessments.
  • Report any real or potential security breaches / vulnerabilities to the Senior Security Analyst and provide technical support and leadership to technical teams during incident response
  • Responsible for being actively involved in process improvement techniques
  • Responsible for Identifying, analysing, and monitoring performance improvement opportunities in various ISMS areas.
  • Responsible for providing inputs on key strategic decisions around improving ISMS processes.
  • Participate Project Kick off meetings and identify the risks and report on time with respect to ISMS.

Prerequisite:

  • Mentor / Motivate / Orient process to the Project team by creating / maintaining/Updating the training materials, Process Assets Library, Audit database and Dashboards to provide reports/indicators for ISMS Management representative meetings.
  • Collect Metrics and send it to QA Manager for consolidation
  • Prepare Review findings and report to SLO on regular basis
  • Send Project analysis report to Quality Manager with respect to ISMS. This includes both projects and functional departments.
  • Help providing and preparing ISMS report for the steering committee
  • Follow-ups and provide support for NC /Finding closure
  • Work with Project Manager & Implement ISMS in the Projects effectively
  • Participate Monthly Status Review meetings and provide suggestions for continual improvements
  • Participate in corporate initiatives as and when required
  • Ensure complete security of company confidential information
  • Conduct facilitation to team as and when required with respect to Incident management, Interested parties’ tracker consolidation, Legal and regulatory tracker consolidation.
  • Facilitate project teams on Business continuity management
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BluePrism - RPA Developer

Chennai , India
Dec 23 2020
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BluePrism - RPA Developer

Chennai , India
Dec 23 2020

Description

Eligibility

  • Design, develop, and configure Robotic Process Automation (RPA Software Systems to meet end-to-end requirement).
  • Develop and implement standard engineering practices, as well as provide detailed documentation upon project completion.
  • Candidate should have hands on experience in Blue prism(RPA).
  • To develop robotics solution using multiple technology tools available.
  • Designing Rapid Automation process solutions in accordance with standard design principles and conventions.
  • Understand solution design document and accordingly create process automation solution.
  • Developing, configuring programs, scripts and objects that are efficient, well structured, maintainable & easy to understand.
  • Stay up-to-date with the RPA technology to add value to the project
  • Hands on Experience in Citrix Application / Surface Automation

Years of experience: 2 to 7 years.


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RPA Business Analyst

Chennai , India
Dec 23 2020
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RPA Business Analyst

Chennai , India
Dec 23 2020

Description

Eligibility

Responsibilities:

• Formulate and define system scope and objectives using knowledge of information technology and industry knowledge/ requirements.

• RPA Experience would be added advantage.

• Act as a liaison between client and technical solutions/ support groups, using strong communication skills to elicit, document, analyze and validate business processes, systems, and solution requirements.

• Research, identify, and specify solutions to problems.

• Support and conduct visualization, user experience and configuration elements of solution design.

• Document requirements specifications using high- maturity methods, processes and tools.

• Support requirements management and change management processes.

• Support aspects of the business cycle, including proposals, feasibility studies, and implementations.

• Consider the business implications of the application of technology to the current business environment.

Experience : 2to7 Years

Skills Required: Should have excellent Communication.

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Network Security (TAC Engineer)

Krakow , Poland
Dec 23 2020
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Network Security (TAC Engineer)

Krakow , Poland
Dec 23 2020

Description

In this role you will be managing cases from various end customers across the geography using the ServiceNow case management tool, via web-based portal or via incoming call. You will be working with multiple internal tools to resolve the issues as per the SLA/KPI. You are also expected to have a high case management understanding.

Eligibility

Your role As a TAC TSE, you will:

  • Act as the front line to queue and assign cases
  • Re-queue cases as appropriate for escalations/ redirection to different teams.
  • Deal with different technical issues of customers with respect to network, security devices and other products of PaloAlto Networks.
  • Manage incoming cases, update the cases in a timely manner.
  • Resolve the technical queries within the mentioned SLA.
  • Collaborate with teams across geographies in re-assigning cases and or providing technical updates to cases.
  • Undergo periodic training on the products and go through evaluation for getting promoted to next level.
  • Be the first line of customer support and manage the customer’s expectation all while keeping the CSAT score intact.
  • Provide explanations and review long pending cases and DSATs received in any transactions.

Our Requirements:

  • Bachelor’s degree
  • Minimum 1 year in the relevant field
  • Understanding of case management operations and process.
  • Demonstrated ability to collaborate cross-functionally with multiple teams and stakeholders.
  • Demonstrated ability to adapt to new tools and learn quickly.
  • Be self-motivated, organized, and work independently in a fast-paced, dynamic environment.
  • Excellent written and verbal communication skills for the purpose of communicating with customers of any level.

What we offer: 

  • Multisports card
  • Private health insurance
  • Subsidized meals
  • Get trained and certified in Palo Alto


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Technical Customer Support (Voice)

Chennai , India
Dec 23 2020
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Technical Customer Support (Voice)

Chennai , India
Dec 23 2020

Description

Eligibility

  • Responsible for taking inbound calls from customers.
  • Provide responsive and competent customer support.
  • Resolving the Technical Issues related to ISP for US based customers.
  • Adhere to standard operating procedures required by the process.
  • Candidate must possess excellent verbal and written communication skills.

Required Skills:

  • Education: Graduation Must.
  • Years of experience: 1 - 4 years
  • Excellent communication
  • Open to work in US time zone
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RPA Developer ( UiPath / Blue Prism / Automation Anywhere)

Chennai , India
Dec 23 2020
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RPA Developer ( UiPath / Blue Prism / Automation Anywhere)

Chennai , India
Dec 23 2020

Description

Eligibility

  • Design, develop, and configure Robotic Process Automation (RPA Software Systems to meet end-to-end requirement).
  • Develop and implement standard engineering practices, as well as provide detailed documentation upon project completion.
  • Candidate should have hands on experience in UiPath / Blue Prism / Automation Anywhere (RPA).
  • To develop robotics solution using multiple technology tools available.
  • Designing Rapid Automation process solutions in accordance with standard design principles and conventions.
  • Understand solution design document and accordingly create process automation solution.
  • Developing, configuring programs, scripts and objects that are efficient, well structured, maintainable & easy to understand.

Education: Graduation must

Experience: 1 - 7 years

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Service / Operations Manager

San Jose , US
Nov 19 2020
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Service / Operations Manager

San Jose , US
Nov 19 2020

Description

Eligibility

Roles and Responsibility:

  • Manage delivery engagement with the client
  • Good communicators, organizers and escalators. Being able to talk technical and help draw conclusions and direction during issues. 
  • Represent customer service offerings at the delivery management level
  • Perform operations management by engaging in incident management and change management activities
  • Engage the required resources to address client problems and projects
  • Manage multiple smaller clients
  • Having a clear and in-depth understanding ensure service excellence in the delivery of all customer contractual requirements
  • Provide overall account service leadership and primary client Interface in the delivery of high-quality network services
  • Provide SPOC for delivery of all customer services that are in scope for a given client
  • Ensure proactive management of network performance and operability
  • Identify and pursue productivity opportunities to reduce overall delivery costs
  • Own and drive escalations including those associated with incident management
  • Providing account level direction to the matrixed Delivery Teams for the account support
  • Establish and maintain a business governance cadence with the customer account team
  • Provide customer account leadership for client escalations over outages, service performance, change management schedules and other operational issues
  • Address/provide customer leadership over critical project issues, resource management and prioritization.

Required Skills:

  • Strong network technical background
  • Strong operations background
  • Strong ability with developing and presenting data and dashboards
  • Strong understanding of business engagement and contract service delivery
  • Strong verbal and written communication skills communicating with the ability to address the client audience at the appropriate level
  • Ability to translate technical concepts and jargon into business terms
  • Strong organization abilities
  • Leadership skills exhibiting engagement, ownership accountability and responsibility.
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Program Managers

San Jose , US
Nov 19 2020
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Program Managers

San Jose , US
Nov 19 2020

Description

Eligibility

Roles and Responsibility: 

  • Perform project start up activities to include developing the program or project structure, requesting and onboarding project resources, developing a stakeholder plan, and developing a communication plan.
  • Direct the completion of activities such as architecture design, engineering, change control, and operations acceptance to ensure complete success of delivering service to end customers.
  • Develop and manage project charter, schedules, and work breakdown structures.
  • Manage scope and perform scope change control activities.
  • Manage issues, actions, risks, and dependencies.
  • Manage budget and resource hour utilization against forecast.
  • Schedule and facilitate project meetings.
  • Regular reporting of program and project status.
  • Perform project closure activities.
  • Work with Business Owners, Service Owners, Managed Service Partners, Operations teams and 3rd parties to ensure that projects are delivered in compliance.
  • Proficient in MS Excel, MS Word, MS Project, MC PowerPoint, Visio and collaboration tools. Ability to multi-task and work independently with minimal supervision in a non-structured environment.
  • Creative problem-solving skills and ability to offer alternatives that are customer-focused, strategic, and profitable for customers.
  • Formal Project Management training is required for all Tiers. Project Management certification is required for Tier 3 to be aligned to the size and complexity of the managed projects. ITIL Foundation Certification is desired. Fluent English is required.  

Experience and Education

  • 5-10 years of experience
  • Bachelors or Masters degree
  • Related certification added advantage
  • Interpersonal skills
  • Working shift 24x7
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Network Design Engineer ( AVPN and DWDM)

San Jose , US
Nov 19 2020
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Network Design Engineer ( AVPN and DWDM)

San Jose , US
Nov 19 2020

Description

Eligibility

Technical Skills:

  • Routers: CISCO 7609, 7206, 39xx,38xx, 2800, 19xx, 18xx, Huawei and HP
  • Switches: CISCO 2900, 3500, 3750, Nexus 5K and 7K series and Huawei.
  • Firewalls: CISCO ASA5500 ( not mandate)
  • Other Products: Nokia DMX, Cisco ONS 15454, ,CISCO WLC, Juniper, ALU/Nokia, and APs
  • Networking & Protocols: EIGRP, OSPF, BGP, ACL, IP addressing, IP Sub-netting, NAT-PAT, AAA TACACS, MPLS
  • LAN Networking & Protocols: VLAN, Inter-VLAN, STP, RSTP, VTP, HSRP,VRRP, GLBP
  • Media: Lease line, ISDN, RF, and VSAT
  • Server: Linux, VMware
  • Tools: HP Open View, Service Now(ITSM), Netflow, Solar Winds, Remedy, Syslog server, AAA & Radius Server,
  • Scripting: Perl  

Roles & Responsibilities:

AVPN:

  • Engineer and implement WAN solutions in a global, multi-site, multi-VPN / VRF environment, using private and carrier MPLS networks including AT&T AVPN.
  • Network protocols: BGP, MPLS, OSPF, VLAN among others. 
  • Vendor platforms: Juniper, ALU/Nokia, Cisco
  • Hierarchal QOS configuration to include DSCP marking and forwarding.

DWDM

  • Knowledge of legacy DXC Infrastructure
  • Nokia 1830 PSS Platform
  • Layer 1 Encryption
  • Cisco ONS 15454
  • Nokia DMX
  • In depth knowledge of routing protocols and network security design and implementations for BGP, OSPF, EIGRP, MPLS, L3 VPN) OMP, IDS/IPS, NAT/PAT, DNAT, SNAT, IPSec tunnels, VPN, FHRP, VRRP, STP, PVST, RSTP, split tunneling, underlay and overlay routing.
  • Configuring and troubleshooting Cisco Router and switches.
  • Managing and Maintaining the Routers, Switches, Firewalls, Wireless, Access point & servers etc.
  • Providing L2 Support to TAC, Filed and Onsite engineers.
  • Network Protocol used as BGP, MPLS, OSPF, VLAN, ACL, Quality of Services, SNMP, TACACS Servers.
  • New Cisco Router installation, Integration, swapping and port swapping.
  • Configuration WLAN, NAT, PAT, site-to-site VPN as per business requirement.
  • Maintain and Installation of LAN, WAN and WI-FI networks.
  • Provide support to concern teams for the immediate restoration of site/link and ERT for customer communication, share the Reason for Outage with NOC team/Upper Management.
  • Handle end-to- end Severity 1 incidents for accounts; acted as a center focal point for all departments during Severity 1 incident and ensured speedy results.
  • Planning all changes through stakeholder engagement, analysis and participation
  • Keeping track of critical or major incidents and sharing RCA with customers.
  • Ensure all the customer complaints/issues are identified, to prepare Action plan for all Complaints received and drive till closure along with PM.
  • Working experience in Linux & VM servers.
  • Implementing SNMP Network management (V2/V3).
  • Troubleshooting Leased line and ISDN connectivity.
  • Generating the Customers utilization and monthly reports and Performance reporting as per the requirement.
  • Link Migration & commissioning the new link.


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Network Engineer

BENGALURU , India
Dec 23 2020
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Network Engineer

BENGALURU , India
Dec 23 2020

Description

You will be responsible for the day-to-day operations, maintenance, administration, configuration, problem resolution, and/or technical support for voice and data infrastructure related hardware and software. This position is responsible for technical troubleshooting and leadership skills to be able to recover from complex network problems to restore service. It also involves consulting with clients, hardware/software vendors and various voice/data support groups. Includes direct technical support for all products delivered in this 7x24 hour environment. Responsible for monitoring and responding to technical hardware and software problems utilizing a variety of tools and techniques in support of the routers, servers, gateways, etc.  They may oversee routine hardware/software audits, ensure adherence to company security/compliance policies and maintain telephony application and/or hardware/software configuration documentation. Your responsibility includes: 1) Contribute to Global Customer Service Center goals of providing world-class customer service 2) Work closely with internal and external technical teams/organizations and leadership to resolve customer issues. 3) Ensure world-class customer satisfaction through proactive communication of all problems. 4) Act as an interface to customers, accepting trouble reports and dispatching them to appropriate personnel and/or carriers. 5) Actively troubleshoot and diagnose problems using industry-standard tools such as Iris, Wireshark. 6) Interact with internal/external teams/vendors and customers to report events and/or the resolution of events. 7) Escalate or handoff tickets to appropriate groups or centers. 8) Ability to fully document information in Trouble Ticketing application. 9) Possess excellent communication skills. 10) Utilize tools available – manuals, web-based documentation, and lab 11) Ability to follow instructions - both written and verbal. 12) Ensure problems are satisfactorily resolved in a timely manner with a focus on providing a high level of support for all customers to contribute to positive customer satisfaction. 13) Utilize different technologies such as smart chat, Nuance (customer chat), Q messenger. 14)Support leadership in transitioning in new deals (Gatekeeper Requests) and writing desk level procedures for the team. 15)Train new agents on customer service, tools and process and procedure.

Eligibility

  • Worked with routers, switches, VOIP, WAN, LAN. (Cisco, Edgewater)
  • Worked with network topologies such as ISDN, Frame Relay, T1, T3, DS3, ATM, OC-N, SONET, DWDM, and xDSL.
  • Worked with different protocols such as TCP/IP, ICMP, UDP, SNMP, SMTP, RIP, OSPF, EIGRP, BGP, MGCP, H323, SIP
  • Familiar with network monitoring tools and ticketing systems such as Remedy, Netcool, HP Openview, SMARTS, Prognosis, and CA Unicenter
  • Understanding of LAN and WAN Internetworking Devices: Functions of Internetworking, Linking Devices (Routers, Switches, and Gateways. Configuring, Routing IP Addresses, and Subnetting.
  • Desired experience with Internet services such as DNS, Radius, etc.
  • Required Intermediate level knowledge working within configuring Cisco Router and Switches as well as Ribbon (Edgewater routers), experience with Cisco Unified Communication System, VoIP Gateways and Unified Messaging.
  • Desired knowledge working with the following:
  • Web caching, Content networking, Video over IP, and TDM Switches.
  • Working experience with multi-vendor firewall and VPN devices such as Cisco PIX, ASA, ACS, Check Point, Netscreen, Nortel Contivity, etc.

Competence:

  • Excellent Customer Service Skills
  • Excellent Written and Verbal Communication Skills
  • Self-managing, self-directing
  • Quick to Learn New Skills
  • Team Worker
  • Intermediate to Advanced Analytical Skills
  • Persistent with Tasks
  • Calm and Patient Under Pressure
  • Knowledge of Customer Networks including any and all technologies.
  • Proficient in multitasking.

Education and certification:

  • Bachelor of Engineering / Bachelor of Technology or equivalent 
  • Multiple certifications are desired including but not limited to the following: CCNA, CCNP, CCVP, and CCIE.
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