iOPEX Careers

If you are looking for Exciting Roles, Opportunities to work with marquee customers, High end technical & process challenges that you love to solve, Meritorious Career progression that can provide you a fast track career progression in a “Livewire” fun filled work environment, then iOPEX is the place to be.

Disruption, Innovation, Exceeding Customer Expectations and Recognition are mantras that will resonate in our meeting rooms and corridors. iOPEX is a place where your technology skills and your relentless focus for process innovations are valued.

If you want to pursue a career in high-end technical support, New Age Digital Marketing, IT Infrastructure Management Services, or in Knowledge Process Services, do not move away from this page and check out our exciting positions to Apply Now!!

A career here provides ample opportunity for individual learning and growth while fostering teamwork and Intrapreneurship. Customer Satisfaction is our top priority and we work hand in hand with them as a value Partner. Our Automations and Operations enhances Business Lives and Careers. We want you to manifest our commitment by delivering exceptional service.

Check out our open positions and let’s see if you have it in you to become an iOPEXian. Join the Excitement!

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Job Description

Job Role:

 

  • Perform Process and Product audits in the Product lines and ensure compliance with the Quality Systems and Certification requirements.
  • Drive team performance, efficiency, and motivation support the effective daily operation of the business.
  • Address customer's escalations & bring the issues to resolution and properly communicating this to the stakeholders.
  • Identify and drive process improvement opportunities, projects aligned with business initiatives and customer needs.
  • Serve as point of contact for all QA related queries and address the team's crisis situations when they arise through conflict management.
  • Analyze the Process and Product Concession and prepare an action plan to reduce the concessions.
  • Create an environment built on trust, open communication, creative thinking, and teamwork.
  • Prepare reports and interact with Operations and support groups regarding quality improvements
  • Create improvement initiatives that add value to the business, Improve process capability from the SIX SIGMA Greenbelt programs.
  • Ensure the full understanding of the existing company policies among employees.
  • Ensure understanding of the company’s disciplinary process, implement it as and when required.
  • Minimize Customer issues and concerns proactively.
  • Actively contribute to customer visits to the presentation of the company.

 


Eligibility Criteria
  • 6-10 years of experience in Quality
  • Should be a Six Sigma Green Belt certified
  • People management experience
  • Leadership skills
  • Bachelor's/ Masters in the related field

Job Description

· Basic knowledge in online ad operations or trafficking department
· Basic knowledge in Campaign management.
· Basic knowledge in ad serving technologies (i.e. DFP, Adtech, OpenX).
· Basic proficency in HTML.
· Good customer service skills.
· Good time management, multi-tasking and prioritization skills.
· Accuracy and attention to detail.
· Proficient in Microsoft Office applications.


Eligibility Criteria

Education : Graduation must

Exp         : Freshers

Shift : rotational shift


Job Description

*Responsible for taking inbound calls from customers.

*Provide responsive and competent customer support.

*Resolving the Technical Issues related to ISP for US based customers.

*Adhere to standard operating procedures required by the process.

*Candidate must possess excellent verbal and written communication skills.


Eligibility Criteria

Education: Graduation Must.
Years of experience: 1 - 4 years
Excellent communication
willingness to work in US time zone


Job Description

 

We require Enthusiastic, Motivated and Pro-active individuals for our Network Operations Team

Shift work on 24x7 roster basis.

Pro-active monitoring of the customers infrastructure.

Taking ownership of tickets created within the stipulated SLA.

Follow up on tickets with the internal IT Team for resolution.

Interact with customers on a daily basis via Phone, Email & Chat.

 

Basic understanding on Infrastructure Monitoring tools is an Added advantage.

Basic Linux CLI skills ( Client & Server OS).

Basic understanding on Windows OS ( Client & Server OS ).

Basic understanding on Networking concepts.

Should be available to operate in a 24/7 work environment.

Redhat Certified or course completion

Excellent communication skills;both verbal and written.


Eligibility Criteria

 

Education: Graduation Must

Experience : 0 -2 years

REDHAT certified / REDHAT course completion / Experience in Linux domain is mandate.

shell scripting , AWS , Devops and Networking skills are added advantage.

 


Job Description

--> Revenue Assurance background from telecom space.


--> Ability to own a product line and develop RA controls - most important.


--> Responsible for identifying issues with CDR flow, rating or charging by daily review of analytics.


--> Flex the level of daily analysis as required to mitigate risks, such as during systems upgrades or to monitor for recurrence of recent issues.


--> Use CDR level reporting to estimate impact of issues and enable prioritization.


--> Impacts analysis of any billing errors and communicate / present controls and coverage summary.


--> Focus on cost base, product features and production of inventory to bill reconciliations.


--> Deliver incremental margins by designing and implementing controls over new areas (Conferencing, Voice, Data, Hosting, Contact Centers, JV etc) by auditing contract to bill.


--> Design new solutions to understand underlying margins, and improve monthly transactional processes.


--> Ability to handle varied types of Telco billing systems (geneva, cosmoss, one bill, STARs etc), Margin tools.


--> Ability to identify exceptions and handle their resolutions by engaging with various stakeholders.


--> Client account management for given LOB and business managers, CFOs etc..


--> Ability to work with a distributed set up of teams across locations and time zones.

 


Eligibility Criteria

Work Location : Chennai

Education        : Any Graduation

Exp                : 2-8 years


Job Description

Roles & Responsibilites

Campaign setup
Ad/Creative trafficking both raw assets and 3rd party tags
Troubleshooting 3rd party tag and action script in flash / rich media creatives
Media planning
Custom reporting of campaign deliverable and performance data
3rd party data reconciliation
Troubleshooting and fixing 3rd party data discrepancy
Analyzing delivery data and optimizing campaigns
Publisher and Ad product performance analysis
SLA adherence, Mentoring team members.
3rd party audience segment integration across AG campaigns
Assisting TL's with project related MIS reports


Technical Skillsets:

Knowledge on Demand side AdServing platforms
DCM, DBM,  TheTradeDesk, Adform, Atlas, Sizemek and Brightroll.
ComScore, Nielsen, Bluekai, etc (Preferable)
Excel (Using basic functions and macros preferable)
Good with PowerPoint presentation


Competencies for the job

Should be analytical & Open attitude to learn new ADTECH platforms
Documentation of learning for future reference
People management & mentoring
Knowledge of operations involved across campaign management lifecycle.
experience in Campaign Management is necessary


Eligibility Criteria

Education : Graduation must

Exp         : 1-4 years

willingness to work in US time zone


Job Description
  • Design, develop, and configure Robotic Process Automation (RPA Software Systems to meet end-to-end requirement).
  • Develop and implement standard engineering practices, as well as provide detailed documentation upon project completion.
  • Candidate should have hands on experience in UiPath / Blue Prism / Automation Anywhere (RPA).
  • To develop robotics solution using multiple technology tools available.
  • Designing Rapid Automation process solutions in accordance with standard design principles and conventions.
  • Understand solution design document and accordingly create process automation solution.
  • Developing, configuring programs, scripts and objects that are efficient, well structured, maintainable & easy to understand.

Eligibility Criteria

Education: Graduation must
Experience: 1 - 7 years

 


Job Description

Roles :

 

1. To manage the day-to-day operations with a team of TAC engineers and meet the required service levels, quality and productivity

2. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team

3. Acts as a point of contact for the resolution of customer escalations, inquiries, and complaints from external and internal customers.

4. Suggest process improvements, Value Adds and Improvement plans as required

5. Attend Weekly Review with Client

6. Ensure all Company policies and procedures are implemented consistently and fairly

7. Implement best practices on the floor

8. Monitoring, coaching and feedback, the responsibility to ensure Top-notch customer experience in every call.

9. Act as an interface between the team and the management and all Support functions so that the team operates smoothly at the highest efficiency and within the prescribed norms.

10. Compliance to log-in, log out & scheduled breaks of agents

11. Conducting performance appraisal for the team

12. Mentor team members to bring out the best among them.

13. Conduct periodic appraisals and publish reports/dashboards to management.

14. Should undertake overall people management for the team.

 

 

Responsibilities:

 

  • People management
  • Drive Team/Site/Org Level Metrics
  • TAC Operations
  • Client Interaction
  • Performance Management

 

Competencies For The Job:

 

  • People Management
  • Client Management
  • Queue Management
  • Escalation Management
  • MIS and reporting

Eligibility Criteria
  • 7 – 9 Years of Experience
  • Timezone : US Timezone
  • Graduation Mandatory

 


Job Description

Job Description:

 

Roles:

 

  • To manage the day-to-day operations with a team of TAC engineers and meet the required service levels, quality and productivity
  • Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team 
  • Acts as a point of contact for the resolution of customer escalations, inquiries, and complaints from external and internal customers. 
  • Suggest process improvements, Value Adds and Improvement plans as required 
  • Attend Weekly Review with Client
  • Ensure all Company policies and procedures are implemented consistently and fairly 
  • Implement best practices on the floor 
  • Monitoring, coaching and feedback, the responsibility to ensure Top-notch customer experience in every call. 
  • Act as an interface between the team and the management and all Support functions so that the team operates smoothly at the highest efficiency and within the prescribed norms.
  • Compliance to log-in, log out & scheduled breaks of agents
  • Conducting performance appraisal for the team 

 

 

Skill: 

  • Knowledge in Networking concepts is a plus 
  • Must be a Team Player
  • Excellent Verbal & Written Communication skills 
  • Mentoring & Coaching skill 
  • Presentation and Reporting Skill 
  • Team Building and Leadership skill 
  • Proficient Excel skills
  • Good Analytical and Logical Thinking.

Eligibility Criteria

Eligibility Criteria:

 

  • 3 -7 Years Experience
  • Bachelor's Degree
  • Timezone : US Timezone
  • Work location : Bangalore

Job Description

Job Summary:

 

You will be responsible for the day-to-day operations, maintenance, administration, configuration, problem resolution and/or technical support for voice and data infrastructure related hardware and software. This position is responsible for technical troubleshooting and leadership skills to be able to recover from complex network problems to restore service. It also involves consulting with clients, hardware/software vendors and various voice/data support groups. Includes direct technical support for all products delivered in this 7x24 hour environment. Responsible for monitoring and responding to technical hardware and software problems utilizing a variety of tools and techniques in support of the routers, servers, gateways, etc. They may oversee routine hardware/software audits, ensure adherence to company security/compliance policies and maintain telephony application and/or hardware/software configuration documentation.  

 

Your responsibility includes:

 

  • Contribute to Global Customer Service Center goals of providing world-class customer service
  • Work closely with internal and external technical teams/organizations and leadership to resolve customer issues.
  • Ensure world-class customer satisfaction through proactive communication of all problems. 
  • Act as an interface to customers, accepting trouble reports and dispatching them to appropriate personnel and/or carriers.
  • Actively troubleshoot and diagnose problems using industry-standard tools such as Iris, Wireshark. 
  • Interact with internal/external teams/vendors and customers to report events and/or the resolution of events. 
  • Escalate or handoff tickets to appropriate groups or centers.
  • Ability to fully document information in Trouble Ticketing application.
  • Possess excellent communication skills. 
  • Utilize tools available – manuals, web-based documentation, and lab
  • Ability to follow instructions - both written and verbal.
  • Ensure problems are satisfactorily resolved in a timely manner with a focus on providing a high level of support for all customers to contribute to positive customer satisfaction. 
  • Utilize different technologies such as smart chat, Nuance (customer chat), Q messenger. 
  • Support leadership in transitioning in new deals (Gatekeeper Requests) and writing desk level procedures for the team. 
  • Train new agents on customer service, tools and process and procedure. 

 


Eligibility Criteria

 

  • Worked with routers, switches, VOIP, WAN, LAN. (Cisco, Edgewater)
  • Worked with network topologies such as ISDN, Frame Relay, T1, T3, DS3, ATM, OC-N, SONET, DWDM, and xDSL.
  • Worked with different protocols such as TCP/IP, ICMP, UDP, SNMP, SMTP, RIP, OSPF, EIGRP, BGP, MGCP, H323, SIP
  • Familiar with network monitoring tools and ticketing systems such as Remedy, Netcool, HP Openview, SMARTS, Prognosis, and CA Unicenter
  • Understanding of LAN and WAN Internetworking Devices: Functions of Internetworking, Linking Devices (Routers, Switches, and Gateways. Configuring, Routing IP Addresses, and Subnetting.
  • Desired experience with Internet services such as DNS, Radius, etc.
  • Required Intermediate level knowledge working within configuring Cisco Router and Switches as well as Ribbon (Edgewater routers), experience with Cisco Unified Communication System, VoIP Gateways and Unified Messaging.
  • Desired knowledge working with the following:
  • Web caching, Content networking, Video over IP, and TDM Switches.
  • Working experience with multi-vendor firewall and VPN devices such as Cisco PIX, ASA, ACS, Check Point, Netscreen, Nortel Contivity, etc.

 

Competence:

  • Excellent Customer Service Skills
  • Excellent Written and Verbal Communication Skills
  • Self-managing, self-directing
  • Quick to Learn New Skills
  • Team Worker
  • Intermediate to Advanced Analytical Skills
  • Persistent with Tasks
  • Calm and Patient Under Pressure
  • Knowledge of Customer Networks including any and all technologies.
  • Proficient in multitasking.

 

Education and certification:

  • Bachelor of Engineering / Bachelor of Technology or equivalent 
  • Multiple certifications are desired including but not limited to the following: CCNA, CCNP, CCVP, and CCIE.

Job Description

• Fair knowledge on basic networking protocols such as ARP, IP, ICMP, DNS, DHCP, FTP, HTTP, etc.., are mandatory
• Complete understanding of the basic network packet flow along with various header formats (Ethernet, IP, TCP, UDP, etc..,) are essential
• Ability to troubleshoot scenarios with respect to NAT, IPSec, SSL, Certificates, etc.,
• Basic to Intermediate level of expertise on routing and switching is compulsory
• Must possess packet level understanding of the various protocols, implementation and their behavior.
• Should be strong in TCP/IP concepts, networking with good trouble shooting skills
• Knowledge on the various common Threats/Attacks and their mitigation techniques would be beneficial.  
• Must be able to articulate real time network scenarios along with a strong ability to independently debug broad, complex and unique networks.


Eligibility Criteria

Education: Graduation mandatory
Years of experience: 1 to 6 years.
Excellent communication skills
Willingness to work in US time zone


Preferred certifications:

Candidates with combination of at least 2 certifications from the below mentioned lists are likely to be preferred over others. 

Basic Level/ Intermediate Level: - 

CCNA, CCNP, MCSA, CompTIA Security+, CompTIA Network+      

Advanced Level: -

CCIE, SSCP, CISSP, PCNSE


Job Description


--> Install, test and deploy monitoring solutions with Splunk services.

--> Implement forwarder configuration, search heads and indexing.

--> Setup and support multiple data source configurations, Resolve configuration based issues.

--> Set up Splunk search strings and operational strings.

--> Configuration and management of reports and dashboards.

--> Analyze security based events, risks and reporting instances.

--> Provide technical services for user requests and data queries.

 


- Basic networking skills
- Strong Operating System knowledge (Linux and Windows)
- Strong Troubleshooting Skills
- Support experience (Customer handling skills)


Eligibility Criteria

 

Education: Graduation must
Experience: 3 - 6 years

REDHAT Linux certification or course completion is an added advantage.
Shift : Dayshift