iOPEX Careers

If you are looking for Exciting Roles, Opportunities to work with marquee customers, High end technical & process challenges that you love to solve, Meritorious Career progression that can provide you a fast track career progression in a “Livewire” fun filled work environment, then iOPEX is the place to be.

Disruption, Innovation, Exceeding Customer Expectations and Recognition are mantras that will resonate in our meeting rooms and corridors. iOPEX is a place where your technology skills and your relentless focus for process innovations are valued.

If you want to pursue a career in high-end technical support, New Age Digital Marketing, IT Infrastructure Management Services, or in Knowledge Process Services, do not move away from this page and check out our exciting positions to Apply Now!!

A career here provides ample opportunity for individual learning and growth while fostering teamwork and Intrapreneurship. Customer Satisfaction is our top priority and we work hand in hand with them as a value Partner. Our Automations and Operations enhances Business Lives and Careers. We want you to manifest our commitment by delivering exceptional service.

Check out our open positions and let’s see if you have it in you to become an iOPEXian. Join the Excitement!

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Job Description

Job Responsibilities

 

  • Manage projects with top-down oversight throughout entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.
  • Develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation.
  • Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.
  • Communicate proactively with all members to provide encouragement, identify problems, create solutions, and implement efficiency improvements.
  • Analyze economics of project plans and provide actionable feedback relating to cost benefit and return-on-investment standards.
  • Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes.
  • Oversee the acquisition of resources and materials as needed before and during projects by talking with customers, team members, managers, and in-house accountants and negotiating price and payment agreements with vendors.
  • Anticipate details of future projects by communicating directly with customers and staying informed of relevant trends and industry news.

 


Eligibility Criteria

 

Qualifications:

  • Bachelor’s degree in engineering, computer science / PG Any
  • Extensive leadership experience and strong teaming abilities.
  • Excellent problem-solving skills.
  • Minimum three years management experience in the IT field, including development work and interactions with customers.

 

Competency Required:

  • Excellent communication and Leadership skills
  • End to End ownership of accounts
  • Client relationship management
  • Strong business acumen 

Preferred:

  • Proficiency with at least one web development language, such as Ruby or Python

 

Experience: 8 – 10 yrs

 


Job Description

iOPEX is a leader in Digital Operations. We help transform Operations of large enterprises by integrating it with Automation. We are growing, and as we do, we are adding this new position that will be focused on creating thought leadership content. You will play a critical role in building our brand awareness and lead generation activities as part of the Marketing team. You will have the opportunity to develop and execute a content marketing strategy that includes both top of funnel and mid-funnel content. Success in this position will be based on creating compelling digital content that will grow interest in iOPEX Technologies and increase website engagement. 

 

Responsibilities:

  • Develop content to support the strategic marketing plan, including website copy, white papers, infographics, blogs, collateral and email content
  • Create compelling case studies by engaging with business stakeholders and demonstrating the impact our solutions have had
  • Work cross-functionally with design, campaigns and digital teams to plan, prioritize and execute iOPEX’s content marketing agenda
  • Implement SEO strategy throughout all content creation to create high-performing content using analytics

Eligibility Criteria

Qualifications

  • Excellent writing and editing skills with 5+ years of experience with content creation, preferably on technology topics
  • Knowledge of digital marketing tactics including social media, SEO and web analytics
  • The ability to communicate and collaborate effectively
  • Ability to translate technical concepts into highly readable, actionable content for a B2B audience
  • Independent, self-directed work style with a bias for informed action
  • A team player with a great work ethic and strong interpersonal skills

Job Description

Roles & Responsibilities: 

  • Design and develop data platform and product specific functionalities for data ingestion, aggregation, correlation, analytics, persistence using ELK, Kafka, Apache Spark, HDFS
  • Develop data platform infrastructure that ingests and transforms data from various data sources and customers at scale, confirming to a normalized platform data model
  • Create a platform that will provide data access to the data scientists for development of machine learning and deep learning algorithms. Develop real time streaming algorithms to process ingested data for correlation and real-time insights development
  • Work with product management team to understand the requirements and deliver functionalities in Agile and Sprints methodologies for success
  • Build automation and CI/CD pipeline to deploy the data pipeline code to cloud infrastructure as a SaaS deployment model. Develop the data pipeline architecture in alignment with best practices for Cloud SaaS deployment model
  • Responsible for creating the data model to store the data using a product semantic data model. Drive the unit testing, integration testing and scale testing activities as required to make sure the platform architecture supports the intended functional and non-functional requirements 

Eligibility Criteria

Competencies: 

  • Good understanding of best practices, design patterns in designing and developing data platforms
  • Excellent programming skills in Java, Python.
  • Experience in cloud infrastructure and deployment of code to cloud as SaaS
  • 5+ years of experience in ELK, Apache Spark, Kafka and other data platform technologies
  • Strong performance optimization tuning experience in high volume data environment that utilizes parallel processing in Spark, HDFS is a big plus .
  • Experience with version control and DevOps tools such as GitHub, Jira, Ansible, Jenkins etc.
  • Experience in working in Agile project management and SDLC methodologies.
  • Ability to communicate technical ideas clearly within the team. 

Job Description

Job description 

  • Ideal Candidate should possess strong analytical, design, and problem diagnosis skills.
  • Candidate should have the skills to create highly interactive and well-designed user interfaces for web browsers.
  • Candidate should have an intimate understanding of how the web works from the underlying infrastructure of the Internet, to web servers, to browsers.
  • Must-have Product development exposure

 


Eligibility Criteria

Must Have Skills 

  • 4+ years of experience
  • Excellent team player with strong communication skills (verbal and written)
  • Profound knowledge in web frameworks such as Laravel / CodeIgniter. 
  • Very strong knowledge of OOPS & MVC design patterns & frameworks.
  • Good knowledge of PHP, MySql , CSS3, HTML5, JavaScript, Linux, jQuery, Bootstrap, AJAX, XML & Store Procedure. 
  • Experience in working with API's with knowledge of REST, SOAP architecture principles.
  • Multiple SDLC.
  • Decision making skills

Job Description
  • Responsible for taking inbound calls from customers.
  • Provide responsive and competent customer support.
  • Resolving the Technical Issues related to ISP for US based customers.
  • Adhere to standard operating procedures required by the process.
  • Candidate must possess excellent verbal and written communication skills.

Eligibility Criteria
  • Education: Graduation Must.
  • Years of experience: 1 - 4 years
  • Excellent communication
  • willingness to work in US time zone

Job Description

Roles and Responsibility:

 

  • Domain Translation of strategy into practical solutions with financial impact, performance Reporting & MI Responsibility at MFU level Stakeholder engagement.
  • Developing R&O assessment for responsible MFU Deployment of contract audits with strategic Reconciliation output & Exceptions Cleanse Assest & Contract Inventory,Deploy KPI'S,
  • recurring contract reviews and implement Desired Profile:
  • Sound knowledge of finance and accounting concepts especially in Record to Report Area
  • Excellent Communication and presentation skills.
  •  Ability to multitask, effective follow-up and follow-through skills, effective organization and prioritization skills. Excellent analytical skills Team Player & able to co-ordinate and work with other depts.

Eligibility Criteria

Experince and skills 

  • 3+ years of experience 
  • Maters or Bachelors degree 
  • Data Analysis
  • Enterprise Contract Reviews
  • O2C Mapping
  • Exception Validation & Recovery
  • Stakeholder Management

Job Description

We are looking for a professional with 3+ years of experience in SEO. You will build and execute strategies to lift iOPEX’s organic visibility internationally and across devices. The candidate will be knowledgeable in current SEO best practices and work with the content marketing and web teams to optimize all website content, landing pages and digital advertising. You will develop short and long-term SEO plans and have familiarity and experience in Google Analytics and PPC campaigns. iOpex is a leader in Digital Operations. We help transform Operations of large enterprises by integrating it with Automation. If you are looking for an opportunity to work in a challenging work environment and become part of a fast-growing global company, apply now. 

 

Responsibilities:

  • Keyword research for both SEO and PPC campaigns.
  • Develop and maintain SEO strategic roadmap. 
  • Create and manage paid search ad campaigns.
  • Conduct technical site audits and competitive analysis to proactively discover areas of opportunity
  • Regular analysis of all on-page attributes and provide recommendations based on SEO best practices for optimization.
  • Create action plans around link building and off-page optimization.
  • Monitor and report key performance indicators such as indexing, rankings, backlinks, and SERP click-through rates.

Eligibility Criteria

Qualifications:

  • Minimum 2-5 years' experience developing and executing SEO strategies and processes.
  • Advanced knowledge of SEO platforms, tools, and services.
  • Basic understanding of HTML, CSS.
  • Content writing experience is a plus.
  • Up to date with the latest trends and best practices in SEO and SEM.

Job Description

 

 

  • Responsible for managing enterprise team, handling various enterprise customers.
  • Should have good enterprise technical knowledge on networking, big data, database, log and search analysis
  • SPlunk technology exposure is an added advantage Should be familiar with IT infrastructure and ITIL process
  • Manage and Deliver on business metrics SLA, AHT, Quality, Staffing, etc
  • Managing the Splunk Production Support teamAggressive SLA handling and team
  • Enrichment Customer handling and Reporting
  • Technically hands on - Big Data (Machine data), log and search analysis
  • Excellent Communication, Presentation skills & pre-sales Support
  • Big Data Analysis - Enterprise Deployment, Security & Professional Services exposure
  • Team Management & shrinkage handling
  • Customer handling and Pre-sales Support

Competencies

 

  • team management
  • SLA management
  • Client management
  • Business reporting
  • Service improvement

 

 

 

 


Eligibility Criteria
  • 9-12 Years of Experience in the relevent field
  • Should have handled a team of minimum 20 FTEs
  • Open to work on rotational shift
  • Bachelor of engineering
  • Date of joining. Immediate

 


Job Description

Job Summary:

 

You will be responsible for the day-to-day operations, maintenance, administration, configuration, problem resolution and/or technical support for voice and data infrastructure related hardware and software. This position is responsible for technical troubleshooting and leadership skills to be able to recover from complex network problems to restore service. It also involves consulting with clients, hardware/software vendors and various voice/data support groups. Includes direct technical support for all products delivered in this 7x24 hour environment. Responsible for monitoring and responding to technical hardware and software problems utilizing a variety of tools and techniques in support of the routers, servers, gateways, etc. They may oversee routine hardware/software audits, ensure adherence to company security/compliance policies and maintain telephony application and/or hardware/software configuration documentation.  

 

Your responsibility includes:

 

  • Contribute to Global Customer Service Center goals of providing world-class customer service
  • Work closely with internal and external technical teams/organizations and leadership to resolve customer issues.
  • Ensure world-class customer satisfaction through proactive communication of all problems. 
  • Act as an interface to customers, accepting trouble reports and dispatching them to appropriate personnel and/or carriers.
  • Actively troubleshoot and diagnose problems using industry-standard tools such as Iris, Wireshark. 
  • Interact with internal/external teams/vendors and customers to report events and/or the resolution of events. 
  • Escalate or handoff tickets to appropriate groups or centers.
  • Ability to fully document information in Trouble Ticketing application.
  • Possess excellent communication skills. 
  • Utilize tools available – manuals, web-based documentation, and lab
  • Ability to follow instructions - both written and verbal.
  • Ensure problems are satisfactorily resolved in a timely manner with a focus on providing a high level of support for all customers to contribute to positive customer satisfaction. 
  • Utilize different technologies such as smart chat, Nuance (customer chat), Q messenger. 
  • Support leadership in transitioning in new deals (Gatekeeper Requests) and writing desk level procedures for the team. 
  • Train new agents on customer service, tools and process and procedure. 

 


Eligibility Criteria

 

  • Worked with routers, switches, VOIP, WAN, LAN. (Cisco, Edgewater)
  • Worked with network topologies such as ISDN, Frame Relay, T1, T3, DS3, ATM, OC-N, SONET, DWDM, and xDSL.
  • Worked with different protocols such as TCP/IP, ICMP, UDP, SNMP, SMTP, RIP, OSPF, EIGRP, BGP, MGCP, H323, SIP
  • Familiar with network monitoring tools and ticketing systems such as Remedy, Netcool, HP Openview, SMARTS, Prognosis, and CA Unicenter
  • Understanding of LAN and WAN Internetworking Devices: Functions of Internetworking, Linking Devices (Routers, Switches, and Gateways. Configuring, Routing IP Addresses, and Subnetting.
  • Desired experience with Internet services such as DNS, Radius, etc.
  • Required Intermediate level knowledge working within configuring Cisco Router and Switches as well as Ribbon (Edgewater routers), experience with Cisco Unified Communication System, VoIP Gateways and Unified Messaging.
  • Desired knowledge working with the following:
  • Web caching, Content networking, Video over IP, and TDM Switches.
  • Working experience with multi-vendor firewall and VPN devices such as Cisco PIX, ASA, ACS, Check Point, Netscreen, Nortel Contivity, etc.

 

Competence:

  • Excellent Customer Service Skills
  • Excellent Written and Verbal Communication Skills
  • Self-managing, self-directing
  • Quick to Learn New Skills
  • Team Worker
  • Intermediate to Advanced Analytical Skills
  • Persistent with Tasks
  • Calm and Patient Under Pressure
  • Knowledge of Customer Networks including any and all technologies.
  • Proficient in multitasking.

 

Education and certification:

  • Bachelor of Engineering / Bachelor of Technology or equivalent 
  • Multiple certifications are desired including but not limited to the following: CCNA, CCNP, CCVP, and CCIE.

Job Description

Roles & Responsibilities: 

  • Monitor and give feedback on Accent and Soft Skills to the respective Managers. 
  • Indulge in calibration process to ensure that all the voice coaches are on the same page.  
  • Documenting training progress and reporting it to training / Operations teams. Assist HR in recruitment and selection process for new hire.
  • Motivate and encourage the team on performance. Ensure the customer satisfaction scores increase. Conduct short bursts of refresher training on the floor.
  • Good Facilitation Skills and Presentation Skills.
  • Maintaining Data and MIS as per training BPMS.
  • Must possess thorough knowledge on Speech Sounds Grammar concepts and usages Voice, Email / Chat.
  • Should have classroom training experience. Must possess good people management skills.

Eligibility Criteria

Competencies:

  • Minimum 3 years of experience in Voice and Accent training.
  • Excellent Communication skills, both Verbal and Written.
  • Ability to seek out and adopt Company and Industry best practice for delivery of training.
  • Good Interpersonal skills and a flair for training.

Job Description

• Fair knowledge on basic networking protocols such as ARP, IP, ICMP, DNS, DHCP, FTP, HTTP, etc.., are mandatory
• Complete understanding of the basic network packet flow along with various header formats (Ethernet, IP, TCP, UDP, etc..,) are essential
• Ability to troubleshoot scenarios with respect to NAT, IPSec, SSL, Certificates, etc.,
• Basic to Intermediate level of expertise on routing and switching is compulsory
• Must possess packet level understanding of the various protocols, implementation and their behavior.
• Should be strong in TCP/IP concepts, networking with good trouble shooting skills
• Knowledge on the various common Threats/Attacks and their mitigation techniques would be beneficial.  
• Must be able to articulate real time network scenarios along with a strong ability to independently debug broad, complex and unique networks.


Eligibility Criteria

Education: Graduation mandatory
Years of experience: 1 to 6 years.
Excellent communication skills
Willingness to work in US time zone


Preferred certifications:

Candidates with combination of at least 2 certifications from the below mentioned lists are likely to be preferred over others. 

Basic Level/ Intermediate Level: - 

CCNA, CCNP, MCSA, CompTIA Security+, CompTIA Network+      

Advanced Level: -

CCIE, SSCP, CISSP, PCNSE


Job Description


--> Install, test and deploy monitoring solutions with Splunk services.

--> Implement forwarder configuration, search heads and indexing.

--> Setup and support multiple data source configurations, Resolve configuration based issues.

--> Set up Splunk search strings and operational strings.

--> Configuration and management of reports and dashboards.

--> Analyze security based events, risks and reporting instances.

--> Provide technical services for user requests and data queries.

 


- Basic networking skills
- Strong Operating System knowledge (Linux and Windows)
- Strong Troubleshooting Skills
- Support experience (Customer handling skills)


Eligibility Criteria

 

  • Education: Graduation must
  • Experience: 3 - 6 years
  • REDHAT Linux certification or course completion is an added advantage.
  • Shift : Dayshift