iOPEX Careers

If you are looking for Exciting Roles, Opportunities to work with marquee customers, High end technical & process challenges that you love to solve, Meritorious Career progression that can provide you a fast track career progression in a “Livewire” fun filled work environment, then iOPEX is the place to be.

Disruption, Innovation, Exceeding Customer Expectations and Recognition are mantras that will resonate in our meeting rooms and corridors. iOPEX is a place where your technology skills and your relentless focus for process innovations are valued.

If you want to pursue a career in high-end technical support, New Age Digital Marketing, IT Infrastructure Management Services, or in Knowledge Process Services, do not move away from this page and check out our exciting positions to Apply Now!!

A career here provides ample opportunity for individual learning and growth while fostering teamwork and Intrapreneurship. Customer Satisfaction is our top priority and we work hand in hand with them as a value Partner. Our Automations and Operations enhances Business Lives and Careers. We want you to manifest our commitment by delivering exceptional service.

Check out our open positions and let’s see if you have it in you to become an iOPEXian. Join the Excitement!

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Job Description

This role will be to uphold and comply to quality measures for one of our pioneer customers in the ETAS space. Quality Auditor will be the single point of contact for conducting RCAs to determine errors and scope for improvement, to ensure adherence to quality standards, keeping in mind a result focused on continuous quality improvement and a fantastic customer experience.

  1. Monitoring Tickets and providing detailed feedback for continuous enhancement to match with the service delivery standards
  2. Meet and improve process SLA's through Quality control
  3. Timely callouts of Quality issues to team supervisors and ensure timely actions are taken on tickets
  4. Identifying the Areas of Improvement for the process
  5. Audit transactions as per the defined sampling plan
  6. Ensure minimal variance in evaluations against the laid down ticket quality monitoring guidelines
  7. Basic understanding of technical knowledge to observe challenges and determine resolution path to reduce minimum case age.
  8. Sharing the best practices in calibrating the team on unresolved issues
  9. Key technical inputs & suggestions in the existing process

Eligibility Criteria

Education: Graduation must.
Years of experience: 1 to 4 years.
Timings: US & UK time zones

 


Job Description

The agent should be able to ensure timely and professional responses to all complaints, requests and queries received, support and guide customers on the following aspects

  1. Offer Technical Support via Network under:
  • Hardware & Software
  • Tablets & Mobile Devices
  • Networking Devices
  • Peripherals inclusive of Printer & Home theatre entertainment
  1. Malware removal & PC Optimization:
  • PC Scan & Malware Removal
  • Install Antivirus software & update security patch
  1. Email & Configuration & Setup:
  • Operating Systems & Browsers
  • Security & Online Backup Software
  • Social Media & Networking Support
  • Peripheral installation and troubleshooting

Requirements:

    * Excellent verbal and written Communication skills

    * Comfortable working with targets and must be competent enough to achieve them

    * Candidate should be Organized, diligent and must pay attention to detail.

    * Should have the passion and desire to excel in an ethical and fast-paced environment

    * Flexible to work on US & UK time zones

    * Must have International Voice Process Experience


Eligibility Criteria

Education: Graduation must.
Years of experience: 1 to 5 years.


Job Description

· Basic knowledge in online ad operations or trafficking department
· Basic knowledge in Campaign management.
· Basic knowledge in ad serving technologies (i.e. DFP, Adtech, OpenX).
· Basic proficency in HTML.
· Good customer service skills.
· Good time management, multi-tasking and prioritization skills.
· Accuracy and attention to detail.
· Proficient in Microsoft Office applications.


Eligibility Criteria

Education : Graduation must

Exp         : Freshers

Shift : rotational shift


Job Description

 

We require Enthusiastic, Motivated and Pro-active individuals for our Network Operations Team

Shift work on 24x7 roster basis.

Pro-active monitoring of the customers infrastructure.

Taking ownership of tickets created within the stipulated SLA.

Follow up on tickets with the internal IT Team for resolution.

Interact with customers on a daily basis via Phone, Email & Chat.

 

Basic understanding on Infrastructure Monitoring tools is an Added advantage.

Basic Linux CLI skills ( Client & Server OS).

Basic understanding on Windows OS ( Client & Server OS ).

Basic understanding on Networking concepts.

Should be available to operate in a 24/7 work environment.

Redhat Certified or course completion

Excellent communication skills;both verbal and written.


Eligibility Criteria

 

Education: Graduation Must

Experience : 0 -3 years

REDHAT certified / REDHAT course completion / Experience in Linux domain is mandate.

shell scripting , AWS , Devops and Networking skills are added advantage.

 


Job Description

Serve as point of contact for all QA related queries
Handle stakeholder escalations to ensure satisfaction, and act as interface between team and management
Drive team performance, efficiency, and motivation
Prepare reports and interact with Operations and support groups regarding quality improvements
Schedule, coordinate, and facilitate call calibration sessions together with Team Managers and/or Client Stakeholders
Conduct sessions for New Hires and existing Associates periodically
Monitoring calls and providing detailed feedback for continuous enhancement to match with the service delivery standards.
Meet and improve process SLA's through Quality control.
Timely escalation of Quality issues to team supervisors and ensure timely resolution.
Reporting out process trends through weekly/monthly dashboards.
Conduct call calibrations.
Identifying areas to improve the overall process.

Interested candidates should be willing to work in US time zone


Eligibility Criteria

Education : Graduation must

Exp         : 1-8 years

willingness to work in US time zone


Job Description

 

Good Knowledge in  HTML,Javascript, SQL

Knowledge in ad tags, click trackers, beacons, ad servers & ad exchanges (e.g. Doubleclick Ad Exchange, AppNexus, Facebook and OpenX)

Tag Management tools such as Google Analytics, DTM, Ensighten, etc

Understanding of the DOM and the page loading lifecycle (i.e. familiar with synchronous/ asynchronous)

Ability to set own test environments (i.e testing ad tags, testing tag management implementations) and to troubleshoot independently

Nice to have: Familiarity with product feeds and regex

Exceptional interpersonal and written communication skills, both in tone and technical descriptions

Client focused with a desire to provide the best experience

Ability to adopt and own processes in a fast paced environment

Self-motivated with strong analytical skills

Proactive mindset and capacity to learn and work independently.

 


Eligibility Criteria

 

Education: Graduation must
Experience: 1 to 2.5 years
willingness to work in US time zone


Job Description

Roles & Responsibilites

Campaign setup
Ad/Creative trafficking both raw assets and 3rd party tags
Troubleshooting 3rd party tag and action script in flash / rich media creatives
Media planning
Custom reporting of campaign deliverable and performance data
3rd party data reconciliation
Troubleshooting and fixing 3rd party data discrepancy
Analyzing delivery data and optimizing campaigns
Publisher and Ad product performance analysis
SLA adherence, Mentoring team members.
3rd party audience segment integration across AG campaigns
Assisting TL's with project related MIS reports


Technical Skillsets:

Knowledge on Demand side AdServing platforms
DCM, DBM,  TheTradeDesk, Adform, Atlas, Sizemek and Brightroll.
ComScore, Nielsen, Bluekai, etc (Preferable)
Excel (Using basic functions and macros preferable)
Good with PowerPoint presentation


Competencies for the job

Should be analytical & Open attitude to learn new ADTECH platforms
Documentation of learning for future reference
People management & mentoring
Knowledge of operations involved across campaign management lifecycle.
experience in Campaign Management is necessary


Eligibility Criteria

Education : Graduation must

Exp         : 1-4 years

willingness to work in US time zone


Job Description

• Fair knowledge on basic networking protocols such as ARP, IP, ICMP, DNS, DHCP, FTP, HTTP, etc.., are mandatory
• Complete understanding of the basic network packet flow along with various header formats (Ethernet, IP, TCP, UDP, etc..,) are essential
• Ability to troubleshoot scenarios with respect to NAT, IPSec, SSL, Certificates, etc.,
• Basic to Intermediate level of expertise on routing and switching is compulsory
• Must possess packet level understanding of the various protocols, implementation and their behavior.
• Should be strong in TCP/IP concepts, networking with good trouble shooting skills
• Knowledge on the various common Threats/Attacks and their mitigation techniques would be beneficial.  
• Must be able to articulate real time network scenarios along with a strong ability to independently debug broad, complex and unique networks.


Eligibility Criteria

Education: Graduation mandatory
Years of experience: 1 to 6 years.
Excellent communication skills
Willingness to work in US time zone


Preferred certifications:

Candidates with combination of at least 2 certifications from the below mentioned lists are likely to be preferred over others. 

Basic Level/ Intermediate Level: - 

CCNA, CCNP, MCSA, CompTIA Security+, CompTIA Network+      

Advanced Level: -

CCIE, SSCP, CISSP, PCNSE


Job Description


--> Install, test and deploy monitoring solutions with Splunk services.

--> Implement forwarder configuration, search heads and indexing.

--> Setup and support multiple data source configurations, Resolve configuration based issues.

--> Set up Splunk search strings and operational strings.

--> Configuration and management of reports and dashboards.

--> Analyze security based events, risks and reporting instances.

--> Provide technical services for user requests and data queries.

 


- Basic networking skills
- Strong Operating System knowledge (Linux and Windows)
- Strong Troubleshooting Skills
- Support experience (Customer handling skills)


Eligibility Criteria

 

Education: Graduation must
Experience: 3 - 6 years

REDHAT Linux certification or course completion is an added advantage.
Shift : Dayshift