iOPEX is a unique place to work. We encourage disruptive thinking that improves our performance and helps exceed customer expectations. iOPEX is a place where your technology skills and your restless focus for process innovations are valued. If you want to pursue a career in high-end technical support, technology infrastructure services, or in Knowledge Process Services, iOPEX might be the place for you. A career here provides ample opportunity for individual learning and growth while fostering teamwork and Intrapreneurship. We care deeply about our customers. They depend on our services and the value we bring. We want you to manifest our commitment to delivering exceptional service.

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Job Description

· Basic knowledge online ad operations or trafficking department.
· Basic knowledge in Campaign management.
· Basic knowledge in ad serving technologies (i.e. DFP, Adtech, OpenX).
· Basic proficency in HTML.
· Good customer service skills.
· Good time management, multi-tasking and prioritization skills.
· Accuracy and attention to detail.
· Proficient in Microsoft Office applications.

Eligibility Criteria

Education : Graduation must

Exp         : Freshers

Shift : rotational shift

Job Description

*Responsible for taking inbound calls from customers.

*Provide responsive and competent customer support.

*Resolving the Technical Issues related to ISP for US based customers.

*Adhere to standard operating procedures required by the process.

*Candidate must possess excellent verbal and written communication skills.

Eligibility Criteria

Education: Graduation Must.
Years of experience: Freshers
Excellent communication
willingness to work in US time zone

Job Description


Enthusiastic, Motivated and pro-active individuals to our Network Operations Team.

Shift work on 24x7 roster basis.

Pro-active monitoring of the customers infrastructure.

Taken ownership of tickets created within the stipulated SL.

Follow up on tickets with the internal IT Team for resolution.

Interact with customers on a daily basis via Phone, Email & Chat.


Basic understanding on Infrastructure Monitoring tools Added advantage.

Basic Linux CLI skills ( Client & Server OS).

Basic understanding on Windows OS ( Client & Server OS ).

Basic understanding on Networking concepts.

Should be available to operate in a 24/7 work environment.

Redhat Certified or course completion

Excellent communication skills;both verbal and written.

Eligibility Criteria


Education: Graduation Must

Experience : 0 -3 years

REDHAT certified / REDHAT course completion / Experience in Linux domain is mandate.

shell scripting , AWS , Devops and Networking skills are added advantage.


Job Description

Serve as point of contact for all QA related queries
Handle stakeholder escalations to ensure satisfaction, and act as interface between team and management
Drive team performance, efficiency, and motivation
Prepare reports and interact with Operations and support groups regarding quality improvements
Schedule, coordinate, and facilitate call calibration sessions together with Team Managers and/or Client Stakeholders
Conduct sessions for New Hires and existing Associates periodically
Monitoring calls and providing detailed feedback for continuous enhancement to match with the service delivery standards.
Meet and improve process SLA's through Quality control.
Timely escalation of Quality issues to team supervisors and ensure timely resolution.
Reporting out process trends through weekly/monthly dashboards.
Conduct calls calibration.
Identifying areas to improve the overall process.

Interested candidates should be willing to work in US time zone

Eligibility Criteria

Education : Graduation must

Exp         : 1-3 years

willingness to work in US time zone

Job Description


Good Knowledge in  HTML,Javascript, SQL

Knowledge in ad tags, click trackers, beacons, ad servers & ad exchanges (e.g. Doubleclick Ad Exchange, AppNexus, Facebook and OpenX)

Tag Management tools such as Google Analytics, DTM, Ensighten, etc

Understanding of the DOM and the page loading lifecycle (i.e. familiar with synchronous/ asynchronous)

Ability to set own test environments (i.e testing ad tags, testing tag management implementations) and to troubleshoot independently

Nice to have: Familiarity with product feeds and regex

Exceptional interpersonal and written communication skills, both in tone and technical descriptions

Client focused with a desire to provide the best experience

Ability to adopt and own processes in a fast paced environment

Self-motivated with strong analytical skills

Proactive mindset and capacity to learn and work independently.


Eligibility Criteria


Education: Graduation must
Experience: 1 to 2.5 years
willingness to work in US time zone

Job Description
  • Good knowledge on the basic networking protocols like ARP, IP, ICMP, DNS, DHCP, FTP, HTTP, etc., 
  • Thorough understanding of the basic network packet flow along with the various header formats (Ethernet, IP, TCP, UDP, etc.,)
  • Ability to troubleshoot scenarios with respect to NAT, IPSec, SSL, Certificates, etc., 
  • Basic to Intermediate level expertise on routing and switching.
  • Should possess packet level understanding of the various protocols, implementation and their behavior.
  • Should possess good logical troubleshooting approach to find out the root cause of the issue/scenario given.
  • Strong TCP/IP networking and troubleshooting skills.
  • Knowledge on the various common Threats/Attacks and their mitigation techniques would be beneficial. 
  • Clear understanding of real time network scenarios and strong ability to independently debug broad, complex, and unique networks.

Eligibility Criteria

Education: Graduation must.
Years of experience: 1 to 6 years.
Excellent English communication skill.
willingness to work in US time zone

Preferred certifications:

Candidates with combination of at least 2 certifications from the below mentioned lists are likely to be preferred over others. 

Basic Level/ Intermediate Level: - 

CCNA, CCNP, MCSA, CompTIA Security+, CompTIA Network+      

Advanced Level: -


Job Description

--> Install, test and deploy monitoring solutions with Splunk services.

--> Implement forwarder configuration, search heads and indexing.

--> Setup and support multiple data source configurations, Resolve configuration based issues.

--> Set up Splunk search strings and operational strings.

--> Configuration and management of reports and dashboards.

--> Analyze security based events, risks and reporting instances.

--> Provide technical services for user requests and data queries.


- Basic networking skills
- Strong Operating System knowledge (Linux and Windows)
- Strong Troubleshooting Skills
- Support experience (Customer handling skills)

Eligibility Criteria


Education: Graduation must
Experience: 1 - 4 years

REDHAT Linux certification or course completion is an added advantage.
Shift : Dayshift