iOPEX is a unique place to work. We encourage disruptive thinking that improves our performance and helps exceed customer expectations. iOPEX is a place where your technology skills and your restless focus for process innovations are valued. . If you want to pursue a career in high-end technical support, technology infrastructure services, or in Knowledge Process Services, iOPEX might be the place for you. A career here provides ample opportunity for individual learning and growth while fostering teamwork and Intrapreneurship. We care deeply about our customers. They depend on our services and the value we bring. We want you to manifest our commitment to delivering exceptional service.

Hiring Now

Job Description

· Basic knowledge online ad operations or trafficking department.
· Basic knowledge in Campaign management.
· Basic knowledge in ad serving technologies (i.e. DFP, Adtech, OpenX).
· Basic proficency in HTML.
· Good customer service skills.
· Good time management, multi-tasking and prioritization skills.
· Accuracy and attention to detail.
· Proficient in Microsoft Office applications.


Eligibility Criteria

Education : Graduation must

Exp         : Freshers

Shift : rotational shift

 

Candidates interested in the above position can walk-in to our office post scheduling an online appointment or email your resume to ( vigneshwaran.manoharan@iopex.com ) 044 4626 3029


Apply Now
Job Description

*Responsible for taking inbound calls from customers.

*Provide responsive and competent customer support.

*Resolving the Technical Issues related to ISP for US based customers.

*Adhere to standard operating procedures required by the process.

*Candidate must possess excellent verbal and written communication skills.


Eligibility Criteria

Education: Graduation Must.
Years of experience: Freshers
Excellent communication
Should be flexible to Work in night shifts.

Candidates interested in the above position can walk-in to our office post scheduling an online appointment or email your resume to vigneshwaran.manoharan@iopex.com  044 4626 3029


Apply Now
Job Description

 

         Non Voice - Non Technical Process.

  • Excellent communication skills
  • Good Analytical & Typing skill
  • Flexible to work in rotational shift
  • Immediate joiners are preferable

Eligibility Criteria

Work Location :Chennai


Education: ( Only Arts & Science graduates can apply )


B.E /Btech /Post graduates will not considered


Experience: 0 -1 Years
 

 

Candidates interested in the above position can walk-in to our office post scheduling an online appointment or email your resume to  ( vigneshwaran.manoharan@iopex.com )


Apply Now
Job Description

 

Enthusiastic, Motivated and pro-active individuals to our Network Operations Team.

Shift work on 24x7 roster basis.

Pro-active monitoring of the customers infrastructure.

Taken ownership of tickets created within the stipulated SL.

Follow up on tickets with the internal IT Team for resolution.

Interact with customers on a daily basis via Phone, Email & Chat.

 

Basic understanding on Infrastructure Monitoring tools Added advantage.

Basic Linux CLI skills ( Client & Server OS).

Basic understanding on Windows OS ( Client & Server OS ).

Basic understanding on Networking concepts.

Should be available to operate in a 24/7 work environment.

Redhat Certified or course completion

Excellent communication skills;both verbal and written.


Eligibility Criteria

 

Education: Graduation Must

Experience : 0-4 years

REDHAT certified / REDHAT course completion / Experience in Linux domain is mandate.

shell scripting , AWS , Devops and Networking skills are added advantage.

 

Candidates interested in the above position can walk-in to our office post scheduling an online appointment or email your resume to (vinodhini.ravi@iopex.com ) or call 044 4626 3093

 


Apply Now
Job Description

Serve as point of contact for all QA related queries
Handle stakeholder escalations to ensure satisfaction, and act as interface between team and management
Drive team performance, efficiency, and motivation
Prepare reports and interact with Operations and support groups regarding quality improvements
Schedule, coordinate, and facilitate call calibration sessions together with Team Managers and/or Client Stakeholders
Conduct sessions for New Hires and existing Associates periodically
Monitoring calls and providing detailed feedback for continuous enhancement to match with the service delivery standards.
Meet and improve process SLA's through Quality control.
Timely escalation of Quality issues to team supervisors and ensure timely resolution.
Reporting out process trends through weekly/monthly dashboards.
Conduct calls calibration.
Identifying areas to improve the overall process.

Interested candidates should be willing to work in US shift.


Eligibility Criteria

Education : Graduation must

Exp         : 1-3 years

Shift : US shift

 

Candidates interested in the above position can walk-in to our office post scheduling an online appointment or email your resume to ( karthika.guru@iopex.com )

call 044 4626 4003 for any queries

 


Apply Now
Job Description

 

Good Knowledge in  HTML,Javascript, SQL

Knowledge in ad tags, click trackers, beacons, ad servers & ad exchanges (e.g. Doubleclick Ad Exchange, AppNexus, Facebook and OpenX)

Tag Management tools such as Google Analytics, DTM, Ensighten, etc

Understanding of the DOM and the page loading lifecycle (i.e. familiar with synchronous/ asynchronous)

Ability to set own test environments (i.e testing ad tags, testing tag management implementations) and to troubleshoot independently

Nice to have: Familiarity with product feeds and regex

Exceptional interpersonal and written communication skills, both in tone and technical descriptions

Client focused with a desire to provide the best experience

Ability to adopt and own processes in a fast paced environment

Self-motivated with strong analytical skills

Proactive mindset and capacity to learn and work independently.

 


Eligibility Criteria

 

Education: Graduation must
Experience: 1 to 2.5 years
Willingness to work in regular night shift

 

Candidates interested in the above position can walk-in to our office post scheduling an online appointment or email your resume to ( vinodhini.ravi@iopex.com) Contact no : 044 4626 3093


Apply Now
Job Description

Roles & Responsibilites

Campaign setup
Ad/Creative trafficking both raw assets and 3rd party tags
Troubleshooting 3rd party tag and action script in flash / rich media creatives
Media planning
Custom reporting of campaign deliverable and performance data
3rd party data reconciliation
Troubleshooting and fixing 3rd party data discrepancy
Analyzing delivery data and optimizing campaigns
Publisher and Ad product performance analysis
SLA adherence, Mentoring team members.
3rd party audience segment integration across AG campaigns
Assisting TL's with project related MIS reports


Technical Skillsets:

Knowledge on Demand side AdServing platforms
DCM, DBM,  TheTradeDesk, Adform, Atlas, Sizemek and Brightroll.
ComScore, Nielsen, Bluekai, etc (Preferable)
Excel (Using basic functions and macros preferable)
Good with PowerPoint presentation


Competencies for the job

Should be analytical & Open attitude to learn new ADTECH platforms
Documentation of learning for future reference
People management & mentoring
Knowledge of operations involved across campaign management lifecycle.
experience in Campaign Management is necessary


Eligibility Criteria

Education : Graduation must

Exp         : 1-4 years

Shift : rotational.

 

Candidates interested in the above position can walk-in to our office post scheduling an online appointment or email your resume to ( vinodhini.ravi@iopex.com )

call 044 4626 3093 for any queries


Apply Now
Job Description
  • Design, develop, and configure Robotic Process Automation (RPA Software Systems to meet end-to-end requirement).
  • Develop and implement standard engineering practices, as well as provide detailed documentation upon project completion.
  • Candidate should have hands on experience in UiPath / Blue Prism / Automation Anywhere (RPA).
  • To develop robotics solution using multiple technology tools available.
  • Designing Rapid Automation process solutions in accordance with standard design principles and conventions.
  • Understand solution design document and accordingly create process automation solution.
  • Developing, configuring programs, scripts and objects that are efficient, well structured, maintainable & easy to understand.

Eligibility Criteria

Education: Graduation must
Experience: 0 - 7 years

Shift : UK Shift

Candidates interested in the above position can walk-in to our office post scheduling an online appointment or email your resume to ( yogeendhar.bhargav@iopex.com)
044 4626 3032


Apply Now
Job Description

Provide responsive and competent customer support.

Responsible for taking inbound calls from customers.

To offer Technical support for:

Hardware & Software

Malware removal & PC Optimization

Email & Configuration & Setup

Operating Systems & Browsers

Peripheral installation and troubleshooting.

 

Requirements:

Excellent verbal and written Communication Skills.

Organized, diligent and pay attention to detail.

Desire to work in an ethical and fast-paced environment.


Eligibility Criteria

Education : Graduation must

Exp         : 0-4 years

Shift : US shift

 

Candidates interested in the above position can walk-in to our office post scheduling an online appointment or email your resume to ( karthika.guru@iopex.com )

call 044 4626 4003 for any queries


Apply Now
Job Description
  • Good knowledge on the basic networking protocols like ARP, IP, ICMP, DNS, DHCP, FTP, HTTP, etc., 
  • Thorough understanding of the basic network packet flow along with the various header formats (Ethernet, IP, TCP, UDP, etc.,)
  • Ability to troubleshoot scenarios with respect to NAT, IPSec, SSL, Certificates, etc., 
  • Basic to Intermediate level expertise on routing and switching.
  • Should possess packet level understanding of the various protocols, implementation and their behavior.
  • Should possess good logical troubleshooting approach to find out the root cause of the issue/scenario given.
  • Strong TCP/IP networking and troubleshooting skills.
  • Knowledge on the various common Threats/Attacks and their mitigation techniques would be beneficial. 
  • Clear understanding of real time network scenarios and strong ability to independently debug broad, complex, and unique networks.

Eligibility Criteria

Education: Graduation must.
Years of experience: 1 to 6 years.
Excellent English communication skill.
willingness to Work in night shifts.

Preferred certifications:

Candidates with combination of at least 2 certifications from the below mentioned lists are likely to be preferred over others. 

Basic Level/ Intermediate Level: - 

CCNA, CCNP, MCSA, CompTIA Security+, CompTIA Network+      

Advanced Level: -

CCIE, SSCP, CISSP, PCNSE

Candidates interested in the above position can email your resume to ( vigneshwaran.manoharan@iopex.com ) Contact no : 044 4626 3029


Apply Now
Job Description


--> Install, test and deploy monitoring solutions with Splunk services.

--> Implement forwarder configuration, search heads and indexing.

--> Setup and support multiple data source configurations, Resolve configuration based issues.

--> Set up Splunk search strings and operational strings.

--> Configuration and management of reports and dashboards.

--> Analyze security based events, risks and reporting instances.

--> Provide technical services for user requests and data queries.

 


- Basic networking skills
- Strong Operating System knowledge (Linux and Windows)
- Strong Troubleshooting Skills
- Support experience (Customer handling skills)


Eligibility Criteria

 

Education: Graduation must
Experience: 1 - 4 years

REDHAT Linux certification or course completion is an added advantage.
Shift : Dayshift


Candidates interested in the above position can walk-in to our office post scheduling an online appointment or email your resume to ( yogeendhar.bhargav@iopex.com)
044 4626 3032


Apply Now
Job Description

Assigning Support Tickets / calls to engineers.
Keeping track of incoming call volume and case assignment.
Handle non-technical escalations.
Customer follow up for CSAT.
Assign Support Tickets to Engineers in a round robin.
Prior experience as Duty in charge is preferred.
Experience in Technical Support is added advantage.

Looking for experience in: WFM, RTA, team handling, call scheduling, shift roster, AHT, CSAT.

Should have excellent written and verbal communications skills


Eligibility Criteria

Education: Graduation must
Experience: 2 - 5 years

Shift : US shift

 

Candidates interested in the above position can walk-in to our office post scheduling an online appointment or email your resume to ( yogeendhar.bhargav@iopex.com ) Contact no : 044 4626 3032


Apply Now