iOPEX is a unique place to work. We encourage disruptive thinking that improves our performance and helps exceed customer expectations. iOPEX is a place where your technology skills and your restless focus for process innovations are valued. If you want to pursue a career in high-end technical support, technology infrastructure services, or in Knowledge Process Services, iOPEX might be the place for you. A career here provides ample opportunity for individual learning and growth while fostering teamwork and Intrapreneurship. We care deeply about our customers. They depend on our services and the value we bring. We want you to manifest our commitment to delivering exceptional service.

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Job Description

*Responsible for taking inbound calls from customers.

*Provide responsive and competent customer support.

*Resolving the Technical Issues related to ISP for US based customers.

*Adhere to standard operating procedures required by the process.

*Candidate must possess excellent verbal and written communication skills.


Eligibility Criteria

Education: Graduation Must.
Years of experience: Freshers
Excellent communication
willingness to work in US time zone


Job Description

 

Good Knowledge in  HTML,Javascript, SQL

Knowledge in ad tags, click trackers, beacons, ad servers & ad exchanges (e.g. Doubleclick Ad Exchange, AppNexus, Facebook and OpenX)

Tag Management tools such as Google Analytics, DTM, Ensighten, etc

Understanding of the DOM and the page loading lifecycle (i.e. familiar with synchronous/ asynchronous)

Ability to set own test environments (i.e testing ad tags, testing tag management implementations) and to troubleshoot independently

Nice to have: Familiarity with product feeds and regex

Exceptional interpersonal and written communication skills, both in tone and technical descriptions

Client focused with a desire to provide the best experience

Ability to adopt and own processes in a fast paced environment

Self-motivated with strong analytical skills

Proactive mindset and capacity to learn and work independently.

 


Eligibility Criteria

 

Education: Graduation must
Experience: 1 to 2.5 years
willingness to work in US time zone


Job Description

 

1.Strong understanding of Telecom Concepts & OSS/BSS Systems
2. Knowledge on any networking services like WAN/ LAN Services 
3. Strong Analytical & Problem solving skills and should work independently
4. Proficient in Microsoft Office
5. Strong Verbal & written communication
6. Experience in Telecom/Finance is preferred

 

 

1)Executes extraction of data from multiple sources and conducts analysis to identify and correct areas of revenue leakage for bill accuracy.
2)Identifies and analyzes various data sources to develop improvements to business processes.
3)Ensures billing compliance, including the establishment of processes, documentation and controls to minimize revenue loss and maximize cost containment.


Eligibility Criteria

Education: Graduation Must. preferably (MBA – Finance/Accounts ; MCA/MSC  - Computer & IT )
Years of experience: 1-5 years
Excellent communication
willingness to work in UK time zone


Job Description

Roles & Responsibilites

Campaign setup
Ad/Creative trafficking both raw assets and 3rd party tags
Troubleshooting 3rd party tag and action script in flash / rich media creatives
Media planning
Custom reporting of campaign deliverable and performance data
3rd party data reconciliation
Troubleshooting and fixing 3rd party data discrepancy
Analyzing delivery data and optimizing campaigns
Publisher and Ad product performance analysis
SLA adherence, Mentoring team members.
3rd party audience segment integration across AG campaigns
Assisting TL's with project related MIS reports


Technical Skillsets:

Knowledge on Demand side AdServing platforms
DCM, DBM,  TheTradeDesk, Adform, Atlas, Sizemek and Brightroll.
ComScore, Nielsen, Bluekai, etc (Preferable)
Excel (Using basic functions and macros preferable)
Good with PowerPoint presentation


Competencies for the job

Should be analytical & Open attitude to learn new ADTECH platforms
Documentation of learning for future reference
People management & mentoring
Knowledge of operations involved across campaign management lifecycle.
experience in Campaign Management is necessary


Eligibility Criteria

Education : Graduation must

Exp         : 1-4 years

willingness to work in US time zone


Job Description
  • Design, develop, and configure Robotic Process Automation (RPA Software Systems to meet end-to-end requirement).
  • Develop and implement standard engineering practices, as well as provide detailed documentation upon project completion.
  • Candidate should have hands on experience in UiPath / Blue Prism / Automation Anywhere (RPA).
  • To develop robotics solution using multiple technology tools available.
  • Designing Rapid Automation process solutions in accordance with standard design principles and conventions.
  • Understand solution design document and accordingly create process automation solution.
  • Developing, configuring programs, scripts and objects that are efficient, well structured, maintainable & easy to understand.

Eligibility Criteria

Education: Graduation must
Experience: 1 - 7 years

willingness to work in UK time zone


Job Description

Provide responsive and competent customer support.

Responsible for taking inbound calls from customers.

To offer Technical support for:

Hardware & Software

Malware removal & PC Optimization

Email & Configuration & Setup

Operating Systems & Browsers

Peripheral installation and troubleshooting.

 

Requirements:

Excellent verbal and written Communication Skills.

Organized, diligent and pay attention to detail.

Desire to work in an ethical and fast-paced environment.


Eligibility Criteria

Education : Graduation must
Exp       : 0-4 years
willingness to work in US time zone


Job Description

• 5 to 8 years’ experience in IT procurement & IT Vendor Management experience is must

• Responsible for IT procurement (including Hardware, software, services and telecom requirements)

• Responsible to source most cost-effective suppliers and do supplier due diligence and involve them strategic procurement deals

• Work with internal and external stakeholders to determine procurement needs, quality and delivery requirements.

• Examine and re-evaluate existing contracts and source new suppliers where it is necessary.

• Administer contract performance, including delivery, receipt, warranty, damages and resolve payments issues liaising with Finance and supplier.

• Establish and negotiate contract terms and conditions, and maintain supplier relationships

• Interface directly with Finance, Operational, Functional Leadership and other units to document real savings that can be communicated throughout the organization

• Provide external marketplace knowledge of the latest category dynamics, trends, benchmarks and best practices

• Identify, prioritize and drive implementation of continuous improvement opportunities

• Utilization of consistent methodologies to pursue deliverables that are aligned with strategic objectives and policies

• Responsible to perform IT Vendor Risk classification as per IT Vendor Management Process

• Responsible for vendor management activities track vendor performance, schedule supplier performance review meeting meetings with vendor SPOC and IT stakeholders on regular intervals depending on the supplier classification (High, Medium and Low), document the meeting minutes, share with the respective stakeholders and track the action items till closure.

• Responsible to collect vendor management artifacts and file them in centralized location

• Responsible for post contract review track the deliverables as per agreed terms

• Responsible for IT Contract Management Co-ordinate, execution, Upload, maintain and track.

• Responsible to track service credits wherever breach of SLAs

• MIS - prepare and publish monthly/quarterly/half yearly on IT Procurement & Vendor Management


Eligibility Criteria

Education: Graduation must
Experience: 5 to 8 years


Job Description
  • Good knowledge on the basic networking protocols like ARP, IP, ICMP, DNS, DHCP, FTP, HTTP, etc., 
  • Thorough understanding of the basic network packet flow along with the various header formats (Ethernet, IP, TCP, UDP, etc.,)
  • Ability to troubleshoot scenarios with respect to NAT, IPSec, SSL, Certificates, etc., 
  • Basic to Intermediate level expertise on routing and switching.
  • Should possess packet level understanding of the various protocols, implementation and their behavior.
  • Should possess good logical troubleshooting approach to find out the root cause of the issue/scenario given.
  • Strong TCP/IP networking and troubleshooting skills.
  • Knowledge on the various common Threats/Attacks and their mitigation techniques would be beneficial. 
  • Clear understanding of real time network scenarios and strong ability to independently debug broad, complex, and unique networks.

Eligibility Criteria

Education: Graduation must.
Years of experience: 1 to 6 years.
Excellent English communication skill.
willingness to work in US time zone


Preferred certifications:

Candidates with combination of at least 2 certifications from the below mentioned lists are likely to be preferred over others. 

Basic Level/ Intermediate Level: - 

CCNA, CCNP, MCSA, CompTIA Security+, CompTIA Network+      

Advanced Level: -

CCIE, SSCP, CISSP, PCNSE


Job Description

Roles :

Serve as point of contact for all QA related queries
Handle stakeholder escalations to ensure satisfaction, and act as interface between team and management
Drive team performance, efficiency, and motivation
Prepare reports and interact with Operations and support groups regarding quality improvements
Schedule, coordinate, and facilitate call calibration sessions together with Team Managers and/or Client Stakeholders
Conduct sessions for New Hires and existing Associates periodically
Monitoring calls and providing detailed feedback for continuous enhancement to match with the service delivery standards.
Meet and improve process SLA's through Quality control.
Timely escalation of Quality issues to team supervisors and ensure timely resolution.
Reporting out process trends through weekly/monthly dashboards.
Conduct calls calibration.
Identifying areas to improve the overall process.

Should have

Excellent written and oral communication in English
Good knowledge in Routing & Switching concepts like (OSPF / BGP / VLAN / STP)
VPN technologies (IPSEC, SSL VPN, WebVPN, AnyConnect, DMVPN, etc.).
network infrastructure protocols (SSL/TLS, DNS, DHCP, WINS, NTP, FTP, HTTP, SMTP, CIFS, LDAP, and Microsoft AD)


Eligibility Criteria

Education: Graduation must
Experience: 1 to 4 years
willingness to work in US time zone


Job Description

Assigning Support Tickets / calls to engineers.
Keeping track of incoming call volume and case assignment.
Handle non-technical escalations.
Customer follow up for CSAT.
Assign Support Tickets to Engineers in a round robin.
Prior experience as Duty in charge is preferred.
Experience in Technical Support is added advantage.

Looking for experience in: WFM, RTA, team handling, call scheduling, shift roster, AHT, CSAT.

Should have excellent written and verbal communications skills


Eligibility Criteria

Education: Graduation must
Experience: 2 - 5 years

willingness to work in US time zone