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iOPEX Careers

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A recent Forbes report states that employees who feel their voice is heard are 4.6 times more likely to feel empowered to perform their best work.

We at iOPEX strongly believe in having the voice of the employees prevail across the organization. Our goal is to create a work environment that is inclusive, empathetic, and, more importantly, aware. iOPEX supports and nurtures personal growth among employees and provides equal opportunities to all deserving candidates.

As a company on the path of exponential growth (iOPEX has grown 90% in last two years and planning to grow 100% in next two years, there is a plethora of exciting opportunities across our offices globally.

iOPEX is a flat organization and we believe that our success has been a result of excellent teamwork and dedication among our employees.

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life at iopex

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A company making waves in the 21st century, iOPEX encourages budding talent to have a voice in the organization. We envision and practice a workspace that has transformed into a learning hub for passionate young leaders looking to advance in their careers. Our management leaders act as mentors for our employees and are there to guide them through their short-term and long term goals.. Pursue your path of excellence in any field from automation, software development, networking and security, DevOps, digital operations, campaign management, technical support, among others.

While career growth is an important aspect, iOPEX also understands the need for work-life balance and securing all our employees' mental health. We promote a healthy work environment within office hours while also focusing on team building and employee participation through corporate retreats. From planning fun outings to put the mind at ease and creating memorable holidays for our employees, iOPEX is focused on ensuring employees' participation beyond the confines of the office environment.

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CULTURE

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iOPEX firmly believes in building relationships. To create a healthy and positive work environment, we encourage all our employees and managers to step outside the cubicle to forge lasting friendships that grow beyond the confines of a regular office interaction. iOPEX is a flat organization and fosters an open-door policy. The senior leadership and the Founders are approachable and are available for anything that may require their direct and urgent attention.

At iOPEX, we focus on creating a work environment that allows the free flow of conversation. To that end, all our office spaces have spacious lounges that allow brainstorming sessions within teams, a cafeteria for co-workers to turn into friends over steaming cups of joy; we have one of the best office spaces to work from.

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Diversity & Inclusion

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iOPEX is deeply committed to building a diverse and inclusive workforce. As a global company, we believe in bringing people of all sectors to be part of our working community. While our workforce is a testament to our strong diversity policy, iOPEX is also a frontrunner in empowering women. From digital marketing to software engineering, from Finance to Human Resources, iOPEX has a proven record of having women leading these teams.

At iOPEX, we also believe and implement equal pay across departments. When the globe is petitioning for equal opportunity and pay at work, iOPEX makes it a reality by creating a positive and approachable work environment and job interviews that put talent and merit before caste, color, or gender.

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Job Openings

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Voice NOC Engineer

San Jose , US
Nov 30 2020
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Voice NOC Engineer

San Jose , US
Nov 30 2020

Description

Eligibility

Roles & Responsibilities:

• Responsible for designing and implementing Data/Voice connectivity solution for Global clients
• Handles multi-location connectivity solutions independently and communicates clearly at multiple levels of expertise
• Liaises with security management approval for voice and data network designs
• Deploys the solution as per the Client’s security standards
• Coordinates implementation of the voice and data network design among multiple teams for change deployment
• Ensures the deliverables are completed as per the timelines provided

Technical Expertise Required:

CISCO:

• Call Processing – Cisco Unified Communications manager (CUCM) 10.x, 11.x and Call Manager Express (CME) ISR G2 and ISR 4K.
• Voicemail – Cisco Unity Connection(CUC) 10.x, 11.x and Cisco Unity Express(CUE).
• Gateway – VG224, ISRG2 and ISR 4K gateways.
• Contact Center – Unified Contact Center Express (UCCX) server 10.x, 11.x.
• SBC – Cisco Unified Border Element(CUBE) 12.x, 14.x.
• Video – Cisco Telepresence, TMS, VCS server.
• Cloud - Cisco WebEx and Teams.

Avaya:

• Avaya Aura Communication Manager - Release 6 & 7,8
• Avaya Media Gateway - G450 / G430
• Avaya CMM / Aura Messaging (AAM)
• Application Enablement services (AES)
• Avaya Aura Session Manager (SM)
• Avaya Aura System Manager (SMGR)
• Avaya CMS R15/19 ( Call Management system)
• Avaya Experience portal (AEP)
• Avaya Aura Contact Center
• Avaya - Session Boarder controller for Enterprise (SBCE)
• Avaya Video system – Room , Executive system / XT Telepresence 
• Avaya Aura conferencing / Presence service

Optional

• AudioCodes – Digital Gateway / E- SBC
• Oracle – ACME SBC
• Recording Solution – NICE and Verint



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ISMS

Chennai , India
Nov 23 2020
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ISMS

Chennai , India
Nov 23 2020

Description

Mandate: To develop technical processes, procedures and standards and promote compliance in line with Government security (i.e. HMG Security Policy Framework (SPF) and Infosec Standards), corporate policies and corporate or local procedures and legal and international security standards (i.e. ISO27001, COBIT)

Eligibility

Roles & Responsibilities:

  • Playing active role in implementing ISMS process across organization.
  • Responsible for Conducting ISMS audits, Process health check-ups and reviews.
  • Responsible for Consolidation of ISMS metrics and analysis
  • Monitor security tools to detect security events & incidents; Report and escalate any security breaches to the Information Technology Security Officer
  • Operate vulnerability scanning and compliance tools to identify system weaknesses and liaise with other IT to coordinate remedial actions.
  • Monitor the changing threat landscape to identify and report emerging threats and issues; Assess the impact of emerging vulnerabilities and manage teams to coordinate appropriate remedial actions.
  • Manage the use of external suppliers to provide security support and consultancy across a dynamic and diverse IT landscape
  • Enhance technical security process and procedures ensuring alignment to the corporate security policy.
  • Represent IT Security matters at technical and business forums.
  • Provide guidance and support to technical teams on security standards and industry best practice
  • To be a security representative or point of contact for all technical deliveries, initiatives and project implementations.
  • Assess technical security risks in terms of impact to systems and service confidentiality,
  • integrity and availability, and report and escalate results of risk assessments.
  • Report any real or potential security breaches / vulnerabilities to the Senior Security Analyst and provide technical support and leadership to technical teams during incident response
  • Responsible for being actively involved in process improvement techniques
  • Responsible for Identifying, analysing, and monitoring performance improvement opportunities in various ISMS areas.
  • Responsible for providing inputs on key strategic decisions around improving ISMS processes.
  • Participate Project Kick off meetings and identify the risks and report on time with respect to ISMS.

Prerequisite:

  • Mentor / Motivate / Orient process to the Project team by creating / maintaining/Updating the training materials, Process Assets Library, Audit database and Dashboards to provide reports/indicators for ISMS Management representative meetings.
  • Collect Metrics and send it to QA Manager for consolidation
  • Prepare Review findings and report to SLO on regular basis
  • Send Project analysis report to Quality Manager with respect to ISMS. This includes both projects and functional departments.
  • Help providing and preparing ISMS report for the steering committee
  • Follow-ups and provide support for NC /Finding closure
  • Work with Project Manager & Implement ISMS in the Projects effectively
  • Participate Monthly Status Review meetings and provide suggestions for continual improvements
  • Participate in corporate initiatives as and when required
  • Ensure complete security of company confidential information
  • Conduct facilitation to team as and when required with respect to Incident management, Interested parties’ tracker consolidation, Legal and regulatory tracker consolidation.
  • Facilitate project teams on Business continuity management
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BluePrism - RPA Developer.

Chennai , India
Nov 23 2020
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BluePrism - RPA Developer.

Chennai , India
Nov 23 2020

Description

Eligibility

  • Design, develop, and configure Robotic Process Automation (RPA Software Systems to meet end-to-end requirement).
  • Develop and implement standard engineering practices, as well as provide detailed documentation upon project completion.
  • Candidate should have hands on experience in Blue prism(RPA).
  • To develop robotics solution using multiple technology tools available.
  • Designing Rapid Automation process solutions in accordance with standard design principles and conventions.
  • Understand solution design document and accordingly create process automation solution.
  • Developing, configuring programs, scripts and objects that are efficient, well structured, maintainable & easy to understand.
  • Stay up-to-date with the RPA technology to add value to the project
  • Hands on Experience in Citrix Application / Surface Automation

Years of experience: 2 to 7 years.


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RPA Business Analyst

Chennai , India
Nov 23 2020
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RPA Business Analyst

Chennai , India
Nov 23 2020

Description

Eligibility

Responsibilities:

• Formulate and define system scope and objectives using knowledge of information technology and industry knowledge/ requirements.

• RPA Experience would be added advantage.

• Act as a liaison between client and technical solutions/ support groups, using strong communication skills to elicit, document, analyze and validate business processes, systems, and solution requirements.

• Research, identify, and specify solutions to problems.

• Support and conduct visualization, user experience and configuration elements of solution design.

• Document requirements specifications using high- maturity methods, processes and tools.

• Support requirements management and change management processes.

• Support aspects of the business cycle, including proposals, feasibility studies, and implementations.

• Consider the business implications of the application of technology to the current business environment.

Experience : 2to7 Years

Skills Required: Should have excellent Communication.

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Network Security (TAC Engineer)

Krakow , Poland
Nov 23 2020
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Network Security (TAC Engineer)

Krakow , Poland
Nov 23 2020

Description

In this role you will be managing cases from various end customers across the geography using the ServiceNow case management tool, via web-based portal or via incoming call. You will be working with multiple internal tools to resolve the issues as per the SLA/KPI. You are also expected to have a high case management understanding.

Eligibility

Your role As a TAC TSE, you will:

  • Act as the front line to queue and assign cases
  • Re-queue cases as appropriate for escalations/ redirection to different teams.
  • Deal with different technical issues of customers with respect to network, security devices and other products of PaloAlto Networks.
  • Manage incoming cases, update the cases in a timely manner.
  • Resolve the technical queries within the mentioned SLA.
  • Collaborate with teams across geographies in re-assigning cases and or providing technical updates to cases.
  • Undergo periodic training on the products and go through evaluation for getting promoted to next level.
  • Be the first line of customer support and manage the customer’s expectation all while keeping the CSAT score intact.
  • Provide explanations and review long pending cases and DSATs received in any transactions.

Our Requirements:

  • Bachelor’s degree
  • Minimum 1 year in the relevant field
  • Understanding of case management operations and process.
  • Demonstrated ability to collaborate cross-functionally with multiple teams and stakeholders.
  • Demonstrated ability to adapt to new tools and learn quickly.
  • Be self-motivated, organized, and work independently in a fast-paced, dynamic environment.
  • Excellent written and verbal communication skills for the purpose of communicating with customers of any level.

What we offer: 

  • Multisports card
  • Private health insurance
  • Subsidized meals
  • Get trained and certified in Palo Alto


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TAC Engineer ( Network & Firewall Support - L2)

BENGALURU , India
Nov 19 2020
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TAC Engineer ( Network & Firewall Support - L2)

BENGALURU , India
Nov 19 2020

Description

Eligibility

• Fair knowledge on basic networking protocols such as ARP, IP, ICMP, DNS, DHCP, FTP, HTTP, etc.., are mandatory
• Complete understanding of the basic network packet flow along with various header formats (Ethernet, IP, TCP, UDP, etc..,) are essential
• Ability to troubleshoot scenarios with respect to NAT, IPSec, SSL, Certificates, etc.,
• Basic to Intermediate level of expertise on routing and switching is compulsory
• Must possess packet level understanding of the various protocols, implementation and their behavior.
• Should be strong in TCP/IP concepts, networking with good trouble shooting skills
• Knowledge on the various common Threats/Attacks and their mitigation techniques would be beneficial. 
• Must be able to articulate real time network scenarios along with a strong ability to independently debug broad, complex and unique networks.

Education: Graduation mandatory

Years of experience: 1 to 6 years.

Excellent communication skills

Willingness to work in US time zone

Preferred certifications:

Candidates with combination of at least 2 certifications from the below mentioned lists are likely to be preferred over others. 

Basic Level/ Intermediate Level: - 

CCNA, CCNP, MCSA, CompTIA Security+, CompTIA Network+    

Advanced Level: -

CCIE, SSCP, CISSP, PCNSE

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Technical Customer Support (Voice)

Chennai , India
Nov 19 2020
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Technical Customer Support (Voice)

Chennai , India
Nov 19 2020

Description

Eligibility

  • Responsible for taking inbound calls from customers.
  • Provide responsive and competent customer support.
  • Resolving the Technical Issues related to ISP for US based customers.
  • Adhere to standard operating procedures required by the process.
  • Candidate must possess excellent verbal and written communication skills.

Required Skills:

  • Education: Graduation Must.
  • Years of experience: 1 - 4 years
  • Excellent communication
  • Open to work in US time zone
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RPA Developer ( UiPath / Blue Prism / Automation Anywhere)

Chennai , India
Nov 19 2020
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RPA Developer ( UiPath / Blue Prism / Automation Anywhere)

Chennai , India
Nov 19 2020

Description

Eligibility

  • Design, develop, and configure Robotic Process Automation (RPA Software Systems to meet end-to-end requirement).
  • Develop and implement standard engineering practices, as well as provide detailed documentation upon project completion.
  • Candidate should have hands on experience in UiPath / Blue Prism / Automation Anywhere (RPA).
  • To develop robotics solution using multiple technology tools available.
  • Designing Rapid Automation process solutions in accordance with standard design principles and conventions.
  • Understand solution design document and accordingly create process automation solution.
  • Developing, configuring programs, scripts and objects that are efficient, well structured, maintainable & easy to understand.

Education: Graduation must

Experience: 1 - 7 years

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Order Management Specialist

Chennai , India
Nov 19 2020
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Order Management Specialist

Chennai , India
Nov 19 2020

Description

Eligibility

Proficiency:

  • Good understanding of Service Management & ITIL process Excellent Verbal &Written Communication Skills
  • Candidate needs to have the understanding across network, infra technologies & functionality
  • Candidate need to be vocal, lead the incident restoration and should be able to handle pressure situations
  • Provide updates/communication to senior management on the status of P1 & P2 incidents
  • Trigger escalations for high priority incidents
  • Drive the Service Delivery and liaise with technical teams throughout the request life cycle
  • Review the change request & adhere to the defined processes
  • Incident Management
  • Change Management
  • Problem Management
  • Non-Technical understanding of - LAN WAN Firewalls (vendors - cisco/fortinet/HP/Aruba etc )
  • Ability to identify the parts in BOM.
  • Stakeholder management.

Experience and Education

  • 3-7 Years
  • Bachelor's or Master's degree
  • Excellent communication
  • Customer Management skills
  • Working shift- 24x7
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Firewall Designer

San Jose , US
Nov 19 2020
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Firewall Designer

San Jose , US
Nov 19 2020

Description

Eligibility

Responsibilities:

  • Providing network planning, design and implementation / migration services to worldwide customers for Load balancing (on-premises or 3rd party cloud like AWS/Azure), Web Application Firewall, GSLB, SSL VPN, IRule to App expert policy conversion and MFA solution
  • Design and Implementing Cisco Network with Router, Switches and Firewall.
  • TCP/IP, Subnet-Mask, Wildcard-Mask, VLSM.
  • Experience in new firewall build on Enterprise Data Center.
  • Experience in design of small, medium and large networks.
  • Responsible for designing, configuring and managing various Check Point, Fortigate and PaloAlto Firewalls to implement security for Internet, extranet business partners and vendors.
  • Experience in firewall troubleshooting and VPN.
  • Implemented Zone Based Firewalling and Security Rules on the Palo Alto and Fortigate Firewall.
  • IP routing with Static, Default, RIP, OSPF, EIGRP, BGP Protocols.
  • Implementing path redundancy with HSRP, VRRP, and GLBP.
  • Implement and maintain VTP, VLAN, STP, VPC, Ether channel.
  • Create the VPN tunnel and IPsec for secured data communication.
  • Maintain switch VLANS, VTP and Inter VLAN Routing
  • Implement, configure, and troubleshoot NATTING related issues.
  • Manage the firewall deployment, rules migrations, and firewall administration.
  • Knowledge on LTM and ASM in f5 load balancer.
  • Experience with F5 BIG-IP iRule programming and troubleshooting experience.
  • Daily change management tools using Service Now and internal tools.
  • Experience with Load balancing technology including algorithms and health check options.
  • Upgrade the devices from Juniper SRX to checkpoint Boxes.
  • Experience in Cisco Routers and Switches.
  • Experience in STP, HSRP, VRRP and GLBP.
  • Troubleshooting Routing and switching & Firewall related issues.
  • Monitoring all Cisco equipment’s

Required Technical Skills

  • Firewalls   : Checkpoint, Palo Alto, Fortinet & Cisco ASA
  • Routers     : RIP, OSPF, EIGRP and BGP
  • Switches   : HSRP, VRRP and STP


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Switching and Routing Designer

San Jose , US
Nov 19 2020
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Switching and Routing Designer

San Jose , US
Nov 19 2020

Description

Eligibility

Roles & Responsibilities:

  • In depth knowledge of routing protocols and network security design and implementations for BGP, OSPF, EIGRP, MPLS, L3 VPN) OMP, IDS/IPS, NAT/PAT, DNAT, SNAT, IPSec tunnels, VPN, FHRP, VRRP, STP, PVST, RSTP, split tunneling, underlay and overlay routing.
  • Configuring and troubleshooting Cisco Router and switches.
  • Managing and Maintaining the Routers, Switches, Firewalls, Wireless, Access point & servers etc.
  • Providing L2 Support to TAC, Filed and Onsite engineers.
  • Network Protocol used as BGP, MPLS, OSPF, VLAN, ACL, Quality of Services, SNMP, TACACS Servers.
  • New Cisco Router installation, Integration, swapping and port swapping.
  • Configuration WLAN, NAT, PAT, site-to-site VPN as per business requirement.
  • Maintain and Installation of LAN, WAN and WI-FI networks.
  • Provide support to concern teams for the immediate restoration of site/link and ERT for customer communication, share the Reason for Outage with NOC team/Upper Management.
  • Handle end-to- end Severity 1 incidents for accounts; acted as a center focal point for all departments during Severity 1 incident and ensured speedy results.
  • Planning all changes through stakeholder engagement, analysis and participation
  • Keeping track of critical or major incidents and sharing RCA with customers.
  • Ensure all the customer complaints/issues are identified, to prepare Action plan for all Complaints received and drive till closure along with PM.
  • Working experience in Linux & VM servers.
  • Implementing SNMP Network management (V2/V3).
  • Troubleshooting Leased line and ISDN connectivity.
  • Generating the Customers utilization and monthly reports and Performance reporting as per the requirement.
  • Link Migration & commissioning the new link.

Required Technical Skills

  • Routers: CISCO 7609, 7206, 39xx,38xx, 2800, 19xx, 18xx, Huawei and HP
  • Switches: CISCO 2900, 3500, 3750, Nexus 5K and 7K series and Huawei.
  • Firewalls: CISCO ASA5500 ( not mandate)
  • Other Products: CISCO WLC and APs
  • Networking & Protocols: EIGRP, OSPF, BGP, ACL, IP addressing, IP Sub-netting, NAT-PAT, AAA TACACS, MPLS
  • LAN Networking & Protocols: VLAN, Inter-VLAN, STP, RSTP, VTP, HSRP,VRRP, GLBP
  • Media: Lease line, ISDN, RF, and VSAT
  • Server: Linux, VMware
  • Tools: HP Open View, Service Now(ITSM), Netflow, Solar Winds, Remedy, Syslog server, AAA & Radius Server,
  • Scripting: Perl
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Service / Operations Manager

San Jose , US
Nov 19 2020
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Service / Operations Manager

San Jose , US
Nov 19 2020

Description

Eligibility

Roles and Responsibility:

  • Manage delivery engagement with the client
  • Good communicators, organizers and escalators. Being able to talk technical and help draw conclusions and direction during issues. 
  • Represent customer service offerings at the delivery management level
  • Perform operations management by engaging in incident management and change management activities
  • Engage the required resources to address client problems and projects
  • Manage multiple smaller clients
  • Having a clear and in-depth understanding ensure service excellence in the delivery of all customer contractual requirements
  • Provide overall account service leadership and primary client Interface in the delivery of high-quality network services
  • Provide SPOC for delivery of all customer services that are in scope for a given client
  • Ensure proactive management of network performance and operability
  • Identify and pursue productivity opportunities to reduce overall delivery costs
  • Own and drive escalations including those associated with incident management
  • Providing account level direction to the matrixed Delivery Teams for the account support
  • Establish and maintain a business governance cadence with the customer account team
  • Provide customer account leadership for client escalations over outages, service performance, change management schedules and other operational issues
  • Address/provide customer leadership over critical project issues, resource management and prioritization.

Required Skills:

  • Strong network technical background
  • Strong operations background
  • Strong ability with developing and presenting data and dashboards
  • Strong understanding of business engagement and contract service delivery
  • Strong verbal and written communication skills communicating with the ability to address the client audience at the appropriate level
  • Ability to translate technical concepts and jargon into business terms
  • Strong organization abilities
  • Leadership skills exhibiting engagement, ownership accountability and responsibility.
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Program Managers

San Jose , US
Nov 19 2020
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Program Managers

San Jose , US
Nov 19 2020

Description

Eligibility

Roles and Responsibility: 

  • Perform project start up activities to include developing the program or project structure, requesting and onboarding project resources, developing a stakeholder plan, and developing a communication plan.
  • Direct the completion of activities such as architecture design, engineering, change control, and operations acceptance to ensure complete success of delivering service to end customers.
  • Develop and manage project charter, schedules, and work breakdown structures.
  • Manage scope and perform scope change control activities.
  • Manage issues, actions, risks, and dependencies.
  • Manage budget and resource hour utilization against forecast.
  • Schedule and facilitate project meetings.
  • Regular reporting of program and project status.
  • Perform project closure activities.
  • Work with Business Owners, Service Owners, Managed Service Partners, Operations teams and 3rd parties to ensure that projects are delivered in compliance.
  • Proficient in MS Excel, MS Word, MS Project, MC PowerPoint, Visio and collaboration tools. Ability to multi-task and work independently with minimal supervision in a non-structured environment.
  • Creative problem-solving skills and ability to offer alternatives that are customer-focused, strategic, and profitable for customers.
  • Formal Project Management training is required for all Tiers. Project Management certification is required for Tier 3 to be aligned to the size and complexity of the managed projects. ITIL Foundation Certification is desired. Fluent English is required.  

Experience and Education

  • 5-10 years of experience
  • Bachelors or Masters degree
  • Related certification added advantage
  • Interpersonal skills
  • Working shift 24x7
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Network Design Engineer ( AVPN and DWDM)

San Jose , US
Nov 19 2020
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Network Design Engineer ( AVPN and DWDM)

San Jose , US
Nov 19 2020

Description

Eligibility

Technical Skills:

  • Routers: CISCO 7609, 7206, 39xx,38xx, 2800, 19xx, 18xx, Huawei and HP
  • Switches: CISCO 2900, 3500, 3750, Nexus 5K and 7K series and Huawei.
  • Firewalls: CISCO ASA5500 ( not mandate)
  • Other Products: Nokia DMX, Cisco ONS 15454, ,CISCO WLC, Juniper, ALU/Nokia, and APs
  • Networking & Protocols: EIGRP, OSPF, BGP, ACL, IP addressing, IP Sub-netting, NAT-PAT, AAA TACACS, MPLS
  • LAN Networking & Protocols: VLAN, Inter-VLAN, STP, RSTP, VTP, HSRP,VRRP, GLBP
  • Media: Lease line, ISDN, RF, and VSAT
  • Server: Linux, VMware
  • Tools: HP Open View, Service Now(ITSM), Netflow, Solar Winds, Remedy, Syslog server, AAA & Radius Server,
  • Scripting: Perl  

Roles & Responsibilities:

AVPN:

  • Engineer and implement WAN solutions in a global, multi-site, multi-VPN / VRF environment, using private and carrier MPLS networks including AT&T AVPN.
  • Network protocols: BGP, MPLS, OSPF, VLAN among others. 
  • Vendor platforms: Juniper, ALU/Nokia, Cisco
  • Hierarchal QOS configuration to include DSCP marking and forwarding.

DWDM

  • Knowledge of legacy DXC Infrastructure
  • Nokia 1830 PSS Platform
  • Layer 1 Encryption
  • Cisco ONS 15454
  • Nokia DMX
  • In depth knowledge of routing protocols and network security design and implementations for BGP, OSPF, EIGRP, MPLS, L3 VPN) OMP, IDS/IPS, NAT/PAT, DNAT, SNAT, IPSec tunnels, VPN, FHRP, VRRP, STP, PVST, RSTP, split tunneling, underlay and overlay routing.
  • Configuring and troubleshooting Cisco Router and switches.
  • Managing and Maintaining the Routers, Switches, Firewalls, Wireless, Access point & servers etc.
  • Providing L2 Support to TAC, Filed and Onsite engineers.
  • Network Protocol used as BGP, MPLS, OSPF, VLAN, ACL, Quality of Services, SNMP, TACACS Servers.
  • New Cisco Router installation, Integration, swapping and port swapping.
  • Configuration WLAN, NAT, PAT, site-to-site VPN as per business requirement.
  • Maintain and Installation of LAN, WAN and WI-FI networks.
  • Provide support to concern teams for the immediate restoration of site/link and ERT for customer communication, share the Reason for Outage with NOC team/Upper Management.
  • Handle end-to- end Severity 1 incidents for accounts; acted as a center focal point for all departments during Severity 1 incident and ensured speedy results.
  • Planning all changes through stakeholder engagement, analysis and participation
  • Keeping track of critical or major incidents and sharing RCA with customers.
  • Ensure all the customer complaints/issues are identified, to prepare Action plan for all Complaints received and drive till closure along with PM.
  • Working experience in Linux & VM servers.
  • Implementing SNMP Network management (V2/V3).
  • Troubleshooting Leased line and ISDN connectivity.
  • Generating the Customers utilization and monthly reports and Performance reporting as per the requirement.
  • Link Migration & commissioning the new link.


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Service Assurance / Service Delivery Engineer (Tier2)

Chennai , India
Nov 19 2020
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Service Assurance / Service Delivery Engineer (Tier2)

Chennai , India
Nov 19 2020

Description

Eligibility

Technical Proficiency:

  • 4+ yrs of relevant experience
  • Hands on experience in different firewalls like Checkpoint, Fortinet & Palo Alto.
  • Expertise in deployment, implementing, administering, and troubleshooting experience in all the above technologies.
  • Proficient with ITIL V2 methodologies including Incident/Problem/Change/Escalation/Vendor management.
  • Good Experience in application transport and network infrastructure protocols (Advanced Routing - BGP/OSPF/EIGRP, SD-WAN, SSL/TLS, DNS, DHCP, WINS, NTP, FTP, HTTP, SMTP, CIFS, LDAP, and Microsoft AD), and possess an understanding of how to support these applications / protocols.
  • Strong experience in Routing & Switching (OSPF / BGP / VLAN / STP) and Security Protocols and Procedure (IPSEC / SSL-VPN / NAT/ GRE)
  • At least 1 tier 2 certification in any of the above is mandatory.
  • Should be proficient with Palo Alto routing & switching (Layer 2).
  • In-depth knowledge of Advanced Routing and switching, MPLS.
  • Excellent written and spoken communication skills, strong in establishing relationships
  • Understanding and implementation of network traffic analysis, remote access methods and systems, stateful inspection firewalls, encryption, authentication and authorization technology.
  • Ability to clearly articulate technical issues to both technical and non-technical audiences and explain their impact on business.
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Service Assurance / Service Delivery Engineer (Tier3)

Chennai , India
Nov 19 2020
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Service Assurance / Service Delivery Engineer (Tier3)

Chennai , India
Nov 19 2020

Description

Eligibility

Technical Proficiency:

  • 8+ yrs of experience
  • Hands on experience in different firewalls like Checkpoint, Fortinet & Palo Alto.
  • Expertise in deployment, implementing, administering, and troubleshooting experience in all the above technologies.
  • Proficient with ITIL V2 methodologies including Incident/Problem/Change/Escalation/Vendor management.
  • Good Experience in application transport and network infrastructure protocols (Advanced Routing - BGP/OSPF/EIGRP, SD-WAN, SSL/TLS, DNS, DHCP, WINS, NTP, FTP, HTTP, SMTP, CIFS, LDAP, and Microsoft AD), and possess an understanding of how to support these applications / protocols.
  • Strong experience in Routing & Switching (OSPF / BGP / VLAN / STP) and Security Protocols and Procedure (IPSEC / SSL-VPN / NAT/ GRE)
  • At least 1 tier 2 certification in any of the above is mandatory.
  • Should be proficient with Palo Alto routing & switching (Layer 2).
  • In-depth knowledge of Advanced Routing and switching, MPLS.
  • Excellent written and spoken communication skills, strong in establishing relationships
  • Understanding and implementation of network traffic analysis, remote access methods and systems, stateful inspection firewalls, encryption, authentication and authorization technology.
  • Ability to clearly articulate technical issues to both technical and non-technical audiences and explain their impact on business.
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Network Engineer

BENGALURU , India
Nov 23 2020
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Network Engineer

BENGALURU , India
Nov 23 2020

Description

You will be responsible for the day-to-day operations, maintenance, administration, configuration, problem resolution, and/or technical support for voice and data infrastructure related hardware and software. This position is responsible for technical troubleshooting and leadership skills to be able to recover from complex network problems to restore service. It also involves consulting with clients, hardware/software vendors and various voice/data support groups. Includes direct technical support for all products delivered in this 7x24 hour environment. Responsible for monitoring and responding to technical hardware and software problems utilizing a variety of tools and techniques in support of the routers, servers, gateways, etc.  They may oversee routine hardware/software audits, ensure adherence to company security/compliance policies and maintain telephony application and/or hardware/software configuration documentation. Your responsibility includes: 1) Contribute to Global Customer Service Center goals of providing world-class customer service 2) Work closely with internal and external technical teams/organizations and leadership to resolve customer issues. 3) Ensure world-class customer satisfaction through proactive communication of all problems. 4) Act as an interface to customers, accepting trouble reports and dispatching them to appropriate personnel and/or carriers. 5) Actively troubleshoot and diagnose problems using industry-standard tools such as Iris, Wireshark. 6) Interact with internal/external teams/vendors and customers to report events and/or the resolution of events. 7) Escalate or handoff tickets to appropriate groups or centers. 8) Ability to fully document information in Trouble Ticketing application. 9) Possess excellent communication skills. 10) Utilize tools available – manuals, web-based documentation, and lab 11) Ability to follow instructions - both written and verbal. 12) Ensure problems are satisfactorily resolved in a timely manner with a focus on providing a high level of support for all customers to contribute to positive customer satisfaction. 13) Utilize different technologies such as smart chat, Nuance (customer chat), Q messenger. 14)Support leadership in transitioning in new deals (Gatekeeper Requests) and writing desk level procedures for the team. 15)Train new agents on customer service, tools and process and procedure.

Eligibility

  • Worked with routers, switches, VOIP, WAN, LAN. (Cisco, Edgewater)
  • Worked with network topologies such as ISDN, Frame Relay, T1, T3, DS3, ATM, OC-N, SONET, DWDM, and xDSL.
  • Worked with different protocols such as TCP/IP, ICMP, UDP, SNMP, SMTP, RIP, OSPF, EIGRP, BGP, MGCP, H323, SIP
  • Familiar with network monitoring tools and ticketing systems such as Remedy, Netcool, HP Openview, SMARTS, Prognosis, and CA Unicenter
  • Understanding of LAN and WAN Internetworking Devices: Functions of Internetworking, Linking Devices (Routers, Switches, and Gateways. Configuring, Routing IP Addresses, and Subnetting.
  • Desired experience with Internet services such as DNS, Radius, etc.
  • Required Intermediate level knowledge working within configuring Cisco Router and Switches as well as Ribbon (Edgewater routers), experience with Cisco Unified Communication System, VoIP Gateways and Unified Messaging.
  • Desired knowledge working with the following:
  • Web caching, Content networking, Video over IP, and TDM Switches.
  • Working experience with multi-vendor firewall and VPN devices such as Cisco PIX, ASA, ACS, Check Point, Netscreen, Nortel Contivity, etc.

Competence:

  • Excellent Customer Service Skills
  • Excellent Written and Verbal Communication Skills
  • Self-managing, self-directing
  • Quick to Learn New Skills
  • Team Worker
  • Intermediate to Advanced Analytical Skills
  • Persistent with Tasks
  • Calm and Patient Under Pressure
  • Knowledge of Customer Networks including any and all technologies.
  • Proficient in multitasking.

Education and certification:

  • Bachelor of Engineering / Bachelor of Technology or equivalent 
  • Multiple certifications are desired including but not limited to the following: CCNA, CCNP, CCVP, and CCIE.
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