Case Studies

We don't expect you to take our word on why you need us. Read our case studies to find out how iOPEX optimized businesses across the globe, from start-ups to Fortune 100 multi nationals.


Gaming Industry

Gaming Industry

Our client was looking for a capable partner to handle their increasing customer support calls and forum moderation services without compromising on customer experience.

The Client : Client is an international gaming company with 16 global...

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AWS Cost Optimization Services

AWS Cost Optimization Services

iOPEX helped a leading Digital Ad Marketing company optimize their AWS expenditure by continually auditing, reporting and implementing an optimized solution that helped reduce their infrastructure spend considerably.

The Client : The Client is one of the biggest players in Digital Ad...

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Appointment Booking and Customer Support Services

Appointment Booking and Customer Support Services

Customer advocacy services for leading US based salon chain that reduced operational expenses and improved appointment bookings.

The Client : A leading US-based chain of salons that provides unique hair styling service...

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Robotic Process Automation for Telecommunications Services

Robotic Process Automation for Telecommunications Services

Robotic Process Automation (RPA) implementation for a one of the biggest telecommunications services providers that helped reduce operational costs.

The Client : The client is one of the biggest telecommunications services providers in UK...

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Splunk Technical Assistance Center

Splunk Technical Assistance Center

Splunk Technical Assistance Center for a leading software provider that optimized and streamlined their operations and also made it more cost-effective.

The Client : The client has over 14,000 customers in 110 countries using their software to.

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QA Automation

QA Automation

QA Automation services for a leading enterprise technology and information systems management solutions provider that cut down operations costs drastically.

The Client : The client helps implement enterprise technology.

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Ad Operations - Near Real-time Campaign Optimization.

Ad Operations - Near Real-time Campaign Optimization

Enabling near real-time campaign decision making through campaign report management at lower costs.

The Client : The customer is a leading audience insights network and demand side advertising...

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Application Support

Application Support

Optimizing application support process for a multinational communications company

The Client : A multinational communications corporation with over 130000 employees across 120 countries, and sales in 150 countries.

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Ad Operations - Policy Compliance Management Services

Ad Operations - Policy Compliance Management Services

Policy management and brand safety services with high quality and flexibility to scale.

The Client : A leading performance marketing platform headquartered in USA with more than 35000 clients.

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Ad Operations - Platform Management Services

Ad Operations - Platform Management Services

Platform management for a leading native advertising company at scale while maximizing ROI through ad operations with shorter turnaround cycles.

The Client : Market leader in Native advertising with a network of over 400 top publishers.

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Consumer Technical Support

Consumer Technical Support

Offering superior user experience by minimizing incident handling time for a computer and peripherals market leader

The Client : A multi-billion dollar market leader in computer & peripherals, and one of the largest technological corporations in the world.

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Application Testing

Application Testing

Minimizing application testing costs and increasing operational efficiency for a telecommunications giant.

The Client : A European telecommunications giant with operations in over 170 countries.

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Service Desk Optimization

Service Desk Optimization

Powering performance with a robust infrastructure management solution for multinational IT and BPO company

The Client : A multinational technology corporation offering application, infrastructure & BPO services for customers worldwide.

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Infrastructure Management

Infrastructure Management

Reducing downtime cost effectively with 24x7 IT support for a global leader in malware prevention solutions

The Client : Global leader in malware prevention solutions, protecting critical data, intellectual property, and resources against targeted malware attacks

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Contract Assurance

Contract Assurance

Detecting over GBP £35M million of revenue leakage for a global telecom services provider

The Client : One of world’s leading communications services providers spread across 170 countries.

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