Case Studies

Holistic customer and technical support for a leading American computer peripherals..

Intelligent-Automation-Solution-for-a-Music-Streaming-Leader

Holistic customer and technical support for a leading American computer peripherals..

iOPEX's customer and technical support team helped the client reduce the turnaround time by 30% and improved the CSAT.

Read More

Multi-channel technical support for a global leader in malware prevention solutions

Gaming-Industry

Multi-channel technical support for a global leader in malware prevention solutions

iOPEX provided multi-channel technical support which helped the client in cost reduction by 55% and significantly improved the support quality.

Read More

Next Generation customer support for US-based information brokerage company

Intelligent-Automation-Solution-for-a-Music-Streaming-Leader

Next Generation customer support for US-based information brokerage company

iOPEX offered customer support that took the client’s customer experience to the next level, which in turn increased the conversion rate by 40%.

Read More

Industry-centric customer support strategy for innovative Insurance Start-Up

Gaming-Industry

Industry-centric customer support strategy for innovative Insurance Start-Up

iOPEX provided inbound support to the client’s customers which helped them generate over USD 3 million, via new subscription.

Read More

Seamless customer experience for wireless internet and mobile virtual network operator

Seamless customer experience for wireless internet and mobile virtual network operator

iOPEX built a Resolution framework to narrow down on frequently occurring issues which improved FCR to 85%.

Read More

Superior customer experience for a global mass media and communications leader

Gaming-Industry

Superior customer experience for a global mass media and communications leader

iOPEX established a Retention cell which helped the client to reduce churns and generate over USD 120 million per year.

Read More

Effective customer support for a leading multinational software corporation

Intelligent-Automation-Solution-for-a-Music-Streaming-Leader

Effective customer support for a leading multinational software corporation

iOPEX established 24X7 technical support infrastructure which helped the client to achieve 100% issue resolution of all tickets.

Read More

Holistic customer experience to support rapid growth for a leader in streaming innovation

Gaming-Industry

Holistic customer experience to support rapid growth for a leader in streaming innovation

Implemented global priority Customer and Technical support to the client which helped the client to improve the ASA.

Read More

Intelligent Automation Solution for a Music Streaming Leader

Intelligent-Automation-Solution-for-a-Music-Streaming-Leader

Intelligent Automation Solution for a Music Streaming Leader

iOPEX’s intelligent Automation solution helped a leading music streaming company reduce its order entry, opportunity creation and trafficking time by 75%.

Read More

Orchestrating Exceptional Support and Moderation services for an International Gaming organization

Gaming-Industry

Orchestrating Exceptional Support and Moderation services for an International Gaming organization

Our client was looking for a capable partner to handle their increasing customer support calls and forum moderation services without compromising on customer experience.

Read More

AWS Cost Optimization Services

AWS-Cost-Optimization

AWS Cost Optimization Services

iOPEX helped a leading Digital Ad Marketing company optimize their AWS expenditure by continually auditing, reporting and implementing an optimized solution that helped reduce their infrastructure spend considerably.

Read More

Appointment Booking and Customer Support Services

Customer-Support-Services

Appointment Booking and Customer Support Services

Customer advocacy services for leading US based salon chain that reduced operational expenses and improved appointment bookings.

Read More

Robotic Process Automation for Telecommunications Services

RPA-for-Telecommunications-Services

Robotic Process Automation for Telecommunications Services

Robotic Process Automation (RPA) implementation for a one of the biggest telecommunications services providers that helped reduce operational costs.

Read More

Splunk Technical Assistance Center

Splunk-Technical-Assistance-Center

Splunk Technical Assistance Center

Splunk Technical Assistance Center for a leading software provider that optimized and streamlined their operations and also made it more cost-effective.

Read More

QA Automation

QA-Automation

QA Automation

QA Automation services for a leading enterprise technology and information systems management solutions provider that cut down operations costs drastically.

Read More

Ad Operations - Near Real-time Campaign Optimization.

Ad-Operations

Ad Operations - Near Real-time Campaign Optimization

Enabling near real-time campaign decision making through campaign report management at lower costs.

Read More

Application Support

Application-Support

Application Support

Optimizing application support process for a multinational communications company

Read More

Ad Operations - Policy Compliance Management Services

Policy-Compliance-Management-Services

Ad Operations - Policy Compliance Management Services

Policy management and brand safety services with high quality and flexibility to scale.

Read More

Ad Operations - Platform Management Services

Platform Management Services

Ad Operations - Platform Management Services

Platform management for a leading native advertising company at scale while maximizing ROI through ad operations with shorter turnaround cycles.

Read More

Consumer Technical Support

Consumer-Technical-Support

Consumer Technical Support

Offering superior user experience by minimizing incident handling time for a computer and peripherals market leader

Read More

Application Testing

application-testing

Application Testing

Minimizing application testing costs and increasing operational efficiency for a telecommunications giant.

Read More

Service Desk Optimization

Service-Desk-Optimization

Service Desk Optimization

Powering performance with a robust infrastructure management solution for multinational IT and BPO company

Read More

Infrastructure Management

Infrastructure-Management

Infrastructure Management

Reducing downtime cost effectively with 24x7 IT support for a global leader in malware prevention solutions

Read More

Contract Assurance

Contract-Assurance

Contract Assurance

Detecting over GBP £35M million of revenue leakage for a global telecom services provider

Read More

iOPEX Technologies

iOPEX is a new-gen technology focused company in the field of Integrated Automation, Moderation Services, Digital Advertising and Transforming Customer & Technical Support Experience. We acquire the latest advancements in our focus areas and optimize the resources available to deliver the best outcome for our clients in the long run, which in turn improves the top and bottom line of the businesses.