Case Study

Application Support

Optimizing application support process for a multinational communications company


The Client : A multinational communications corporation with over 130000 employees across 120 countries, and sales in 150 countries.


The Challenge :The client deploys a host of applications on various technology platforms. Due to a multitude of platforms, the applications have to be supported by external vendors each specializing in a platform. With the application instances now totalling over 4000, the support costs had reached formidable levels. But there was no cost reduction strategy in place.

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