Case Study

Consumer Technical Support

Offering superior user experience by minimizing incident handling time for a computer and peripherals market leader

The Client : A multi-billion dollar market leader in computer & peripherals, and one of the largest technological corporations in the world. The company sells and supports computers and related products and services, employing over 100000 people worldwide.

The Challenge :The company provides protection services, advisory services, hardware support and troubleshooting.

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