iOPEX is the new age technology partner for organizations looking to grow their business with our innovative, consistent and quality IT services. We enhance the speed and quality of operations by bringing a balanced mix of process standardization, quality assurance, and automation to our client's businesses.
The Client :The client is one of the biggest telecommunications services providers in UK, with operations in around 180 countries and 106,400 employees globally.
The Challenge :The client was facing rising costs for their incident management support centre located in Italy. To increase productivity and reduce operation costs, the client engaged iOPEX to design and implement an automated solution.