iOPEX is the new age technology partner for organizations looking to grow their business with our innovative, consistent and quality IT services. We enhance speed and quality of operations by bringing a balanced mix of process standardization, quality assurance and automation.
The Client :The client is one of the biggest telecommunications services provider in UK with operations in around 180 countries and 106,400 employees across globally.
The Challenge :The client faced rising costs from their service centre engaged in incident management support located in Italy. Some of the challenges faced by the client before engaging with iOPEX were