Case Study

Service Desk Optimization

Powering performance with a robust infrastructure management solution for multinational IT and BPO company


The Client : A multinational technology corporation offering application, infrastructure & BPO services for customers worldwide. The operations of the company span over 30 cities in 8 countries.


The Challenge :The client's helpdesk function caters to around 35,000 users a day, supporting a suite of applications for its internal business operations.


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