iOPEX is the new age technology partner for organizations looking to grow their business with our innovative, consistent and quality IT services. We enhance speed and quality of operations by bringing a balanced mix of process standardization, quality assurance and automation.
The Client :The client has over 14,000 customers in 110 countries using their software to improve service levels across diverse industries. The company is based in San Francisco, California with regional operations across Europe, the Middle East, Africa, Asia, and Australia.
The Challenge :The client’s customer base was growing rapidly in India, APAC and EMEA region and its in-house support team had challenges servicing this growing customer base. An exponential rise in their incident tickets particularly from their APAC and Indian customers triggered the client to seek out external partners who could support their processes effectively.