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Leading cybersecurity company rapidly scales up enterprise technical support to enhance customer experience

Feb 01 2021 ,

iOPEX delivered offshore support to a global leader in cybersecurity products for their Technical Assistance Center (TAC) covering 24/7 window.

The Client :

 Client is a global leader in network and security products that includes advanced firewalls and cloud-based offerings.

The Challenge :

 To scale up the current technical support model and establish a robust technical assistance center (TAC) team considering profitability as a factor.

To know more on how iOPEX addressed these crucial challenges and ramped up the technical team, download case study now.

Please provide the details below to download the CASE STUDY.
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iOPEX Technologies launches OpexWise - An Integrated Delivery Platform to Unify Enterprises’ Front Office, Back Office and IT Operations

Feb 24 2021

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Avinash Lele joins iOPEX Technologies as President

Feb 12 2021