Customer Support Services

iOPEX delivers the following services, focusing on superior CE evidenced by high CSAT and NPS scores, and are offered via Phone, Chat, web and email.

  • Account-related queries and account set up
  • Billing enquiries
  • General queries: product-related information
  • Entitlement verification
  • Ordering, order queries, and contracts administration
  • Complaint handling and dispute resolution for Return Merchandising Activities (RMA)