iOPEX delivers the following services, focusing on superior CE evidenced by high CSAT and NPS scores, and are offered via Phone, Chat, web and email.
- Account-related queries and account set up
- Billing enquiries
- General queries: product-related information
- Entitlement verification
- Ordering, order queries, and contracts administration
- Complaint handling and dispute resolution for Return Merchandising Activities (RMA)