Case Study

Leading cybersecurity company rapidly scales up enterprise technical support to enhance customer experience

iOPEX delivered offshore support to a global leader in cybersecurity products for their Technical Assistance Center (TAC) covering 24/7 window.

The Client : Client is a global leader in network and security products that includes advanced firewalls and cloud-based offerings.

The Challenge : To scale up the current technical support model and establish a robust technical assistance center (TAC) team considering profitability as a factor.

To know more on how iOPEX addressed these crucial challenges and ramped up the technical team, download case study now.

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Enterprise Technical Support that delivered high CSAT with Cost Savings

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