Reducing the average response time to enhance customer experience was the key challenge. iOPEX integrated a CRM tool for managing tickets and identified the optimal number of resources to deliver seamless customer support which resulted in 100% SLA compliance and improved customer satisfaction.
The Client : Client is a leading Russian based gaming company.
The Challenge : The client wanted to reduce the average response time for the tickets generated through the website. Whenever a new game was launched or product was updated, the number of tickets raised by the users grew exponentially high across different geo-locations which required faster response for email support.
To know more about how iOPEX addressed these challenges and helped the client to provide better gaming support, download case study now