Game player support

Iopex offers specialized 24x7x365 technical and customer support services for the growing gaming industry. Our services are focussed on sustaining brand loyalty and improving Net Promoter Scores(NPS) to ensure quality services at lower costs. Our expertise enables our customers to achieve their business visions giving their end customers the complete package of a seamless gaming experience.

  • 24/7 customer support for issue resolution, gaming platform services and payment gateways
  • First Contact Resolution to ensure quality services at lower costs.
  • Multi-platform customer engagement initiatives to optimize revenue opportunities
  • Forum moderation support
  • Targeted marketing insights and promotion material reviews to increase cross-selling opportunities
  • Real-time site traffic updates and tools reviews
  • Focussed deep-dive analytics offerings to increase operational throughput
  • Pro-active solutions recommendations for encountered issues and recurring complaints