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Digital Transformation

Modernize Experiences

Stay ahead of the competition by creating an unique service experience powered by connected platforms, intelligent digital assistants and ML driven apps to achieve higher levels of personalization

Deep thought

Empower yourself with mobile, chat, self-service, and machine learning toolsets to deliver deeply personalized digital-first engagements and redefine the servicing experience

Trending

Where Is Your Bot Command Center?

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Two meticulous use of Artificial Intelligence (AI) to enhance your customer experience

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Proactive Customer Engagement

Resolve volume-based data intensive queries using intelligent phone systems and chat bots, freeing servicing agents to attend to escalations and resulting in more productive and satisfactory issue resolutions

People Centred Experiences

Allow natural language processing and deep learning tools to interpret and classify customer inquiries and behaviours, and deliver customer experiences that are identifiably human

Automated

Expand the capabilities of your workforce by automating repetitive tasks and eliminating manual effort using RPA and apply intelligent automation to recognize past patterns for making best recommendations

Mapping Customer Journey

Influence customers through accessing real-time insights by mapping customer data across touchpoints and pivoting them into actionable plans orchestrating better conversation flows, decision trees, and journey maps

Personalization

Create unique brand identity and deliver unified cross-channel brand engagement across social, mobile and web platforms

Mobile Enabled

Offer unmatched customer experience and greater customer insight from smart data collected across multiples channels of engagement powered by mobile and chat enabled machine learning applications

Our Approach

Augmented / Assisted Decisions

Deploying or customizing systems to provide discretion to the users to reach out for assistance to facilitate faster and accurate decision making

Automated decision support

Develop systems that proactively provides intelligent decision assistance based on data and fact and ease out the need for users to dive deeper for decisioning

Autonomous decisioning

Build systems that auto-learns to make decision on behalf of users using machine learning model and AI

Our Expertise

Solutions Experience: Our solutions experiences cut across various business problems in assisting front office and back office teams through assisted and autonomous decision making spanning across different LOBs.

Digital Enablers: Our digital enablers AIWA, FIWA, HIWA, and TIWA has enabled enterprises to modernize user experience for its back-office, front office, and technology services.

Key Metrics

45%+

Decrease In Customer Wait Time For Resolution

60%+

Improvement On Turn Around Via Bot Assisted Response And Faster Toolsets For Front-end Associates

35%+

Case Resolved By Self Service Portal And BOTs, Allowing Associates To Focus On Core Customer Issues

20%+

Uplift In Customer Satisfaction And NPS Scores

100%

Service Uptime Enabled Via Assisted and Autonomous Automation In Assisting Customers

We will be happy to guide you on how you can improve the quality of your customer interactions

Modernize Experiences

Deep thought

Digital outcomes

Our Approach

Our Expertise

Key Metrics