DIGITAL EXPERIENCE

Stay ahead of the competition by creating a unique human and digital experience powered by connected platforms, intelligent digital assistants and ML-driven apps to achieve higher levels of personalization

Deep thought

Empower employees, delight customers, transform products, and optimize operations through experience engineering and redefine digital experience to deliver deeply personalized & connected experience transformation

Trending

Where Is Your Bot Command Center?

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Two meticulous use of Artificial Intelligence (AI) to enhance your customer experience

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Proactive Customer Engagement

As part of our digital experience services resolve volume-based data-intensive queries using intelligent phone systems and chatbots, freeing servicing agents to attend to escalations and resulting in more productive and satisfactory issue resolutions

People Centred Experiences

Our digital experience services allow natural language processing and deep learning tools to interpret and classify customer inquiries and behaviors to deliver customer experiences that are identifiably human

Automated

Expand the capabilities of your workforce by automating repetitive tasks and eliminating manual effort using RPA and apply intelligent automation to recognize past patterns for making best recommendations

Mapping Customer Journey

Influence customers through accessing real-time insights by mapping customer data across touchpoints and pivoting them into actionable plans orchestrating better conversation flows, decision trees, and journey maps

Personalization

Our digital experience solutions create a unique brand identity and deliver unified cross-channel brand engagement across social, mobile, and web platforms

Mobile Enabled

Offer unmatched customer experience and greater customer insight from smart data collected across multiples channels of engagement powered by mobile and chat enabled machine learning applications

Our Approach

Augmented / Assisted Decisions

Deploying or customizing systems to provide discretion to the users to reach out for assistance to facilitate faster and accurate decision making

Automated decision support

Develop systems that proactively provides intelligent decision assistance based on data and fact and ease out the need for users to dive deeper for decisioning

Autonomous decisioning

Build systems that auto-learns to make decision on behalf of users using machine learning model and AI

Our Expertise

Digital Experience Solutions: Our solutions on experience engineering cut across various business problems in assisting front office and back office teams through assisted and autonomous decision making spanning across different LOBs.

Digital Enablers: UiPath, ServiceNow, OutSystems, and other technology partners have played a key role in implementing business-specific digital experience solutions by automating processes and optimizing digital workflows for back-office, front office, and technology services.