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Digital Engineering
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Digital Transformation

Modernize Experiences

Stay ahead of the competition by creating an unique service experience powered by connected platforms, intelligent digital assistants and ML driven apps to achieve higher levels of personalization

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Deep thought

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Empower yourself with mobile, chat, self-service, and machine learning toolsets to deliver deeply personalized digital-first engagements and redefine the servicing experience

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Blog Where Is Your Bot Command Center Banner

Where Is Your Bot Command Center?

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Customer Experience

Two meticulous use of Artificial Intelligence (AI) to enhance your customer experience

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Digital outcomes

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Proactive Customer Engagement
Resolve volume-based data intensive queries using intelligent phone systems and chat bots, freeing servicing agents to attend to escalations and resulting in more productive and satisfactory issue resolutions
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People Centred Experiences
Allow natural language processing and deep learning tools to interpret and classify customer inquiries and behaviours, and deliver customer experiences that are identifiably human
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Automated
Expand the capabilities of your workforce by automating repetitive tasks and eliminating manual effort using RPA and apply intelligent automation to recognize past patterns for making best recommendations
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Mapping Customer Journey
Influence customers through accessing real-time insights by mapping customer data across touchpoints and pivoting them into actionable plans orchestrating better conversation flows, decision trees, and journey maps
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Personalization
Create unique brand identity and deliver unified cross-channel brand engagement across social, mobile and web platforms
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Mobile Enabled
Offer unmatched customer experience and greater customer insight from smart data collected across multiples channels of engagement powered by mobile and chat enabled machine learning applications
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Our Approach

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Modernize Experiences Augmented Assisted Decisions Icon
Augmented / Assisted Decisions
Deploying or customizing systems to provide discretion to the users to reach out for assistance to facilitate faster and accurate decision making
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Modernize Experiences Automated Decision Support Icon
Automated decision support
Develop systems that proactively provides intelligent decision assistance based on data and fact and ease out the need for users to dive deeper for decisioning
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Modernize Experiences Autonomous Decisioning Icon
Autonomous decisioning
Build systems that auto-learns to make decision on behalf of users using machine learning model and AI
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Our Expertise

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Solutions Experience: Our solutions experiences cut across various business problems in assisting front office and back office teams through assisted and autonomous decision making spanning across different LOBs.

Digital Enablers: Our digital enablers AIWA, FIWA, HIWA, and TIWA has enabled enterprises to modernize user experience for its back-office, front office, and technology services.

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Key Metrics

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Modernize Experiences Decrease In Customer Wait Time Key Metrics Icon
45%+

Decrease In Customer Wait Time For Resolution

Modernize Experiences Improvement On Turn Around Via Bot Assisted Response Key Metrics Icon
60%+

Improvement On Turn Around Via Bot Assisted Response And Faster Toolsets For Front-end Associates

Modernize Experiences Case Resolved By Self Service Portal Key Metrics Icon
35%+

Case Resolved By Self Service Portal And BOTs, Allowing Associates To Focus On Core Customer Issues

Modernize Experiences Uplift In Customer Satisfaction Key Metrics Icon
20%+

Uplift In Customer Satisfaction And NPS Scores

Modernize Experiences Service Uptime Enabled Via Assisted And Autonomous Automation Key Metrics Icon
100%

Service Uptime Enabled Via Assisted and Autonomous Automation In Assisting Customers

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TOOLS & TECHNOLOGIES

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Dialogflow
Liveagent
Intercom
Livepro
Zendesk Support Suite
Sf Service Cloud
Freshdesk
Zoho Desk
Jira Service Desk
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We will be happy to guide you on how you can improve the quality of your customer interactions