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Technology Services

Network Managed Services

Manage different network technologies and its operations with ease and build scale by efficiently consolidating & converging your solutions for the future using cloud and automation

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NETWORK MANAGED SERVICES 2.0

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As businesses move rapidly towards cloud and digital operations with high data processing, network connectivity, device & user management - it is essential for companies to have network operations that is nimble and can quickly adjust to the growing demand enabling new services, processes, and technologies.

Its high time for organizations to redefine process and the underlying operations tool to accelerate towards autonomous network management by adopting automation, ML, and AI.

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GARTNER

Over 60% of enterprises will deem networking as core to their digital strategies by 2023

Source

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MORDOR INTELLIGENCE

The projected expenditure on Network Managed Services to grow from $9.6 billion in 2019 to $34.53 billion in 2025

Source

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KEY SERVICES

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REQUEST MANAGEMENT

• Provide and maintain trouble /request ticketing system for user generated / system generated tickets to be submitted and worked to completion

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CHANGE MANAGEMENT

• Responsible for retail account support changes

• CRM and CAB reviews and responding to the impact of changes and timeframe

• Tracking the change for successful closure

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OUTAGE AND PROBLEMS MGMT.

• Maintain 24*7*365 support for System Administration

• Determine device(s) health status and plan for remediation

• Conduct post outage root cause analysis and provide detailed reports 

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LIFECYCLE MANAGEMENT

• Support tech refresh for devices

• Conduct periodic asset review

• Review and maintain an Asset inventory

• Comply with device go-live readiness process

• Participate in EOSL environmental refresh planning and execution

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ORDER MANAGEMENT

• Responsible for managing Physical Moves Adds and Changes ( PMAC)

• Issue Service request for LMAC

• Validating MDS, ordering required equipment, tracking work through a process

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COMPLIANCE MANAGEMENT

• Reviewing device configuration and health check

• Environment vulnerability scans

• Performing Risk issues and management

• Reviewing rules and settings

• Maintain / Update Device patch level currency, Parameter settings, Firewall rules and Inventory information

• Participate in customer and 3rd party audits

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OPERATIONAL TASKS

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Network Provisioning

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Network Design

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Network Implementation

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Project Management

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Automated Lifecycle Management

• Provide business case justification • Technology evaluation • Feasibility study • Equipment planning • Capacity planning • Proof of Concept
• Network Architecture • High level design • Low level design • Design validation • Vendor relationship
• Installation • Configuration • Acceptance testing • Documentation • Operations Handover
• Project Planning • Project Deployment • Vendor Management • Risks & Issues identification and migration • Project Execution • Project monitoring
• Configuration • Testing • Deployment • Operating of physical devices • Operating of virtual devices
Network Audit Report
Assessment

Network Audit Report:

View Sample Report


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Engagement Model

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Basic: Offers round the clock monitoring for your network devices and eliminates the need to deploy and manage in-house toolsets. 

Advanced: This model offers additional support to your existing in-house teams when you do want to off-load the routine management of your network. 

Premium: Provides continuous and comprehensive support & management of your network technology operations. Asset tracking is an add-on capability that is included in this model to accommodate end-to-end technology management. 

Basic
  • Service Level Management
  • Incident Management
  • Availability Management
  • Service Asset and Configuration Management
  • Capacity Management 
Advanced
  • Service Level Management
  • Incident Management
  • Availability Management
  • Service Asset and Configuration Management
  • Capacity Management
  • Problem Management
Premium
  • Service Level Management
  • Incident Management
  • Availability Management
  • Service Asset and Configuration Management
  • Capacity Management
  • Problem Management
  • Request Fulfilment
  • Access Management
  • Change Management
  • Release and Deploy Management 
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NETWORK AUTOMATION AREAS

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When companies move from basic to the premium level of services, there is a continuous augmentation of network complexity. This in turn affects the time and resources allocated to maintain the activities involved in network managed services. iOPEX offers network automation from basic network operations through service lifecycle and policy management.

We understand the necessity of automation across software-driven (SD-WAN) networks, cloud-based networks, and agile networks. Below are some of the key areas of network automation

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SOFTWARE UPGRADE
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SD-WAN / BRANCH MANAGMENT
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CONFIGURATION COMPLIANCE
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DNS UPDATES
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LOAD BALANCING
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FIREWALL CONFIGURATION CHANGE
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VIRTUAL PRIVATE CLOUD NETWORKING
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DEVICE ONBOARDING
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FIREWALL POLICY MANAGEMENT
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5G MOBILE EDGE COMPUTING (MEC)
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NETWORK AUTOMATION BENEFITS

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Reduced Network Failures: Network outages caused by human errors can be minimized as much as 40 to 80% by network automation

Agile Service Delivery: By optimizing network performance and data transfer services, organizations can adapt to the growing business demand to deliver faster services and applications by 20%

Reduced Cost: With automation, up to 3/4th of human efforts can be automated resulting in a reduction of operations cost by 20 to 30%

Better Visibility: Network errors, resource utilization, and performance issues can be better monitored with network automation tools resulting in better network visibility

Deeper Network Analysis: SD-WAN, firewalls, switches, routers, and other network devices can be analyzed more efficiently by gathering data from multiple sources through network automation 

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CORE CAPABILITIES

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  • OTN - ATM, SONET, SDH, SDN/NFV, DWDM
  • SD-WAN – VeloCloud, FortiGate, Cisco, SilverPeak, Verssa
  • PTN – IP/MPLS, Carrier Ethernet
  • Network Configuration & Management- L3 VPN service, L2 VPN service
  • Enterprise Network as a Service & LCM
  • Switching and routing protocols
  • Long haul planning, designing ,implementation, project management , NNI (network to network integration)
  • Data Service - CMTS, DSLAM, BRAS, DHCP/TFTP/DNS/NTP servers
  • Network migration from legacy to NextGen


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TOOLS & TECHNOLOGIES

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Servicenow
Itential
Uipath
Ansible
Algosec
Infoblox
Netbrain
Icinga
Solarwinds
Splunk Enterprise
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EXPAND YOUR OPERATIONAL AND AUTOMATION OPPORTUNITIES FOR NETWORKING