Shiva, CEO at iOPEX, made observations and shared his company’s experience with skills training during the pandemic. He recounted that most employees requested training, which was met by iOPEX’s increased budgets for internal and external coaching and certifications. But what was interesting was the type of learning people wanted to undertake.
Shiva shared, “We didn’t set constraints on specific skills that people needed to learn.” As a result, employees started showing interest not just in digital technology skills, but soft skills. “Personality growth was a big one, with employees stating, we want to be bold, we want to take a holistic view of transformation.”
The Bottom Line: Enterprises need talent now more than ever The Great Resignation is teaching us that to have a shot at attracting and nurturing talent sustainably in the future, the global IT and business services industry needs to completely rethink its current understanding of employee experience, culture, skillsets, and talent sourcing. If attrition worsens further, delivery of services is going to become impacted to such an extent there could be a wholesale backlash against outsourcing. As much as we want to rely on technology to substitute the need for people, the pandemic has taught us that people collaborating is where innovation happens, and there is no substitute for the idea creation and energy people can bring to the table.