Product Support

iOPEX offers full-fledged 24 x 7 x 365 Technical Assistance Center services which ensure highest quality of service in the best possible time and at a fraction of the cost. Our TAC services enable our customers to focus on their core business and bring out newer and better products/services to the market while we delight their customers with top-notch product support. Unique features of our TAC include

  • Tier 1, Tier 2 and Tier 3 services
  • Near-shore, Onsite & Offshore delivery models
  • E2E handling of cases – incident logging to its closure
  • Deep down analysis to identify the root-cause (Simulation of incidents in our product labs, where necessary)
  • Support for Migration and upgradation
  • Knowledge management
  • Service coordination and support

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