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Technology Services

Remote Infrastructure Monitoring & Management

Respond faster to changing customer needs and drive effortless engagements through an infrastructure operations platform that combines intelligent automation and IT operations analytics

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Deep thought

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Building an agile and cost-efficient enterprise infrastructure system requires provisioning, migration, monitoring & management of IT infrastructure enabled with automation & optimization frameworks

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Highly-efficient infrastructure operations support to improve engineering productivity and reduce...

Case Study

The Network Operations Center team helped the client to improve productivity by 93%

Case Study
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Service Offerings

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Integrated Operations Centre

Optimized support with diverse-skilled engineers to monitor the infrastructure, Network & Security events (L1 / L2) leveraging higher levels like L3 & domain experts to handle only the critical or escalated incidents

Domain Experts
Proactively manage infrastructure to minimize failures & maintenance to lower TCO while ensuring a highly available and robust infrastructure
Platform Engineering
Design, build and leverage an efficient & sophisticated platform for your developers to build a scalable application model that uniquely fits your business needs
Simplified Infrastructure Operations
Supporting and simplifying your on premise, cloud and hybrid IT infrastructure servers, desktops, network devices and business applications with agile frameworks, solutions and processes for higher speed and greater efficiency
Datacentre Operations Management
A tiered service solution to manage your data centres operations and handle diverse level incidents related to network, server, security & IT operations to drive impeccable end user experiences
Analytics Driven Value Additions
Optimize costs, reduce man-efforts and enhance scope of work by implementing analytics driven actionable suggestions through volume reduction, knowledge engineering & feedback-led automation
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Our Approach

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Defined Service Categories

We clearly define service elements to monitor and manage SLA specific to business criticality across different service elements categories and oversee configuration and incident management, triage, and change and patch management seamlessly through technology and people driven approach

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Follow the Sun Approach

We are 100% aligned to your business requirements and design a customized solution that allows leveraging our global facilities and fits your current and planned IT infrastructure to generate best business value with the flexibility to scale with changing requirements 

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Improved Business Service

We guarantee service levels to our clients by establishing critical Key Performance Indicators that also adhere to our customer service commitment to internal and external stakeholders

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Automation Enabled Delivery

We deploy standardized and automated functions by partnering with proven technology products and tools to enable faster delivery at scale resulting in efficient operations at reduced risks

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Skilled IT Resources

We leverage our global capabilities to reach, acquire, retain, and grow resources with in-demand IT skills spanning across data center and cloud technology stack to build a global intellectual capital for our clients’ utilization

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Our Expertise

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We add value to IT system infrastructure and improve its service availability at the same time increase its efficiencies and reducing costs of monitoring and management.

Our process-driven approach enables us to precisely comprehend the applications and infrastructure through a five-stage approach that encompasses assessment, optimization, monitoring, reporting and management across

  • Network Operations Center (NOC)
  • Security Operations Center (SOC)
  • Data Center Management
  • Managed Network Services


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Key Metrics

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50K+ / month

Production Alerts Handled

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> 98.9%

Infrastructure And System Up-Time

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< 8 hours

Resolution On All P0 Alerts

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> 15%

Alert's Resolution Across Priorities Are Automated Via Scripts And Orchestration Toolkit

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24/7

Round The Clock Monitoring And Management

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