Robotic Process Automation
(RPA) Services

RPA services that enable enterprises to optimize operational expenses, improve productivity and support digital transformation

There’s no better way to do business than the optimized way. Savings in costs, time and resources opens up avenues for investments in improving the services offered to end-customers. Robotic Process Automation (RPA) has enabled enterprises to improve productivity and achieve operational excellence by eliminating repetitive and mundane manual tasks.


iOPEX has helped numerous customers boost their operational efficiency and control costs by implementing Robotic Process Automation. Our end-to-end RPA services include assessment, strategy, design, implementation and RPA support with our experienced automation consultants and engineers. iOPEX is agile, flexible and can help with proof of concepts (POCs) for our customers to understand the value of RPA solutions.


Our RPA consultants have the ability to provide cutting edge solutions in excel automation, chatbot, SAP, finance, HR, IT, front-office, middle-office and back-office automation.

Featured Case Study

Improved productivity and reduced operational expenses with our IT incident management automation solution for a leading telecommunications services providers in the UK.

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Featured Whitepaper

Whitepaper on how RPA can help Transform Enterprise Back Office operations. Includes useful insights for operations leaders to aid creating high performance teams.

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See our BOTs in action

Services

Business Readiness Analysis for RPA

iOPEX Business Readiness Analysis for RPA implementation is the first and most critical step towards digital transformation. This service helps customers identify business processes and applications that can are ideal for robotic process automation. The RPA business readiness analysis services covers:

  • Process Assessment
  • Scope & Compatibility
  • Feasibility Study Report
  • Effort & Benefit Estimation

RPA Business Case Discovery

The RPA business case discovery process essentially includes business and process maturity assessment to develop an optimization roadmap. iOPEX’s experienced consultants work closely with the business teams to identify efficient workload / process selection for RPA and also support with choosing the right RPA platforms that are suited based on the existing IT environment and RPA requirement. Typical RPA business case discovery process includes:

  • Business Case Discovery
  • High level as-is and to-be maps
  • Technology agnostic views & recommendations
  • Cost & Effort Break-downs

RPA Proof of Concept

Once the ideal use cases for RPA are identified, iOPEX’s RPA experts will define the objectives for the RPA proof of concept, build an internal RPA framework, avail appropriate IT access rights for the BOTs, come up with the new performance measures to ensure that the RPA Proof of Concept execution showcases the full extent of the RPA value. In short, the RPA Proof of Concept will include:

  • Shortlist POC Process
  • Identify suitable RPA platform
  • Reference Architecture
  • Pilot Project Execution

RPA Implementation

Our RPA implementation expertise spans over both self-running automation (back office & unattended) and human guided automation (front office & attended). iOPEX has in-depth expertise in developing robust, flexible, autonomous robots to support complex workflows through a clearly documented and well-coded software reconciliation process that sets us apart in terms of quality and agility from the rest.

  • Process Definition Documents (PDD)
  • Solution Design Documents (SDD)
  • BOTs design, testing and deployment
  • Configuration & UAT
  • Release Notes

RPA Support

Although RPA robots are designed and implemented to be autonomous in its operations and seldom require any human intervention, there is always space for further improvement. iOPEX’s unique service offering includes bot maintenance and day-to day bot operations analysis to remove bottle necks and issues to ensure continuous improvement.

  • Set-up RPA Center of Excellence
  • Infrastructure, Governance and Security
  • 24x7 Application Support Group
  • Change Management
  • Process Improvement & Optimization

Industries

BPO

BPOs are looking to change their business model by adopting RPA mainly in the back-office processes. They are looking to automate labor intensive processes by introducing RPA / virtual workforce that can deliver more accurate, faster and cost-effective services specifically in areas that have repetitive tasks. Some of the areas that are appropriate for RPA adoption include:

  • Data entry and validation
  • File and data manipulation
  • Text mining
  • UI manipulation
  • Workflow Acceleration
  • Reconciliations

Digital Media

The advertising and media industry have undergone a major evolution by resolving numerous operational issues - from the very old problem of coding and getting the ads up on time to the current way of planning, reaching and tracking human audience responses across different programmatic mediums. With the advent of RPA, nearly 70% of the repetitive tasks have been automated. Some of them include:

  • Customer Onboarding
  • Order to Cash
  • I/O Creation
  • Change Management
  • Ad-trafficking
  • Delivery Reconciliation

Insurance

Insurance companies are overwhelmed with high-volume back-office processes that are repetitive and time sensitive. These processes if not handled well can easily prevent an organization from meeting growth & profit expectations and providing a positive customer experience. Which is precisely why automation plays a prominent role in the insurance sector and some of the most common RPA use cases include:

  • Claims Processing
  • Underwriting Automation
  • Personalized Quotations
  • Marketing Automation
  • Integrated & Automated Omni-channel Support (text, email, mobile, app, website and phone)

Technology

The technology industry operates on different processes that are repetitive but are very important for service delivery. It is of utmost importance to ensure good customer experience and reduce operational expenses in a fast-paced environment.

  • Customer on-boarding
  • Service Order Management
  • Billing & Collections
  • Integrated & Automated Omni-channel Support (text, email, mobile, app, website and phone)

Telecom

With the cut-throat competition that telecom providers face, providing superior customer experience and innovative services is a mandate to stay competitive. Some of the relevant processes that are suitable for RPA adoption include:

  • Order Processing
  • Service Assurance
  • Billing
  • Revenue Management
  • Network Management
  • Integrated & Automated Omni-channel Support (text, email, mobile, app, website and phone)

Functions

Finance & Accounting

The finance department is always bogged down with overwhelming transactions, limited resources and time. RPA has been a boon to the finance function with its significant impact on reducing considerable work volumes with near 100 percent accuracy rates and rapid processing time. Some of the finance processes that we can help automate include:

  • Procure to pay
  • Order to Cash
  • Record to report
  • Invoice Automation
  • AR Automation

Human Resources

HR processes are usually repetitive with plenty of data entry and is time consuming. These processes are also prone to manual errors because of the high-volumes and time factor. RPA can automate majority of these processes and allow human resources personnel to focus on more strategic tasks. Some of the HR processes that are suitable candidates for RPA include:

  • Employee On-boarding
  • Leave Automation
  • Payroll Automation
  • Expense Management

Information Technology

iOPEX can help automate your repetitive and monotonous IT tasks to reduce down-time, improve incident response and resolution turn-around time. Some of the specific IT process that can be readily automated include::

  • Service Desk Automation
  • Password Reset
  • NOC / SOC Automation

RPA Technology Expertise

Why iOPEX?

RPA expertise
200+ man years

of RPA experience delivering solutions across verticals & functions

RPA cost savings
30%

Average Cost Savings across RPA engagements

RPA framework
Increased Speed to Market

With readily available RPA accelerators & framework

robotic process automation vendors
Technology Agnostic Solutions

Expertise & partnership with key RPA vendors allow us to utilize your existing RPA investments