Software as a Service (SaaS) products

Our capabilities include handling product queries from on-boarding till bug identification for SaaS Products. Our support team comprises of Multi-skilled (or) Cross-skilled" talent pool to understand the various underlying technologies to be able to fulfill and solve customer queries with high satisfaction. The cloud infrastructure has enabled companies to come up with many cloud-based SaaS products which require continuous monitoring, scheduling downtime, alert management, product enhancements for better user experience. iOPEX has built a robust technical support team for various business processes cutting across different industry verticals.

How can we help:

  • Pixel Implementation
  • Code Implementation and updates
  • Native and 3rd party integration
  • Analytics and Reporting
  • Customer Onboarding and Validations
  • Feed Configuration
  • Process Automation
  • Troubleshoot & Issue Resolution
  • Root Cause Analysis
  • Knowledge Management
  • Program Management
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