Case Study

Technical support for advertising operations reduced turnaround time and enabled revenue growth

iOPEX provided a leading marketing and data technology company, 24x5 coverage with committed SLAs across multiple geographic locations by forming a talented technical support team.


The Client : Client develops account-based platform for ambitious B2B companies and marketing-technology-as-a-service offering that enables businesses the flexibility to build and enhance their marketing solutions.


The Challenge:The client wanted to address the technical support challenges that they were facing to avoid customer dissatisfaction and to have the right FTEs in place to reduce backlogs.


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