Consumer Technical Support can be a nightmare, or a rewarding experience based on the company that handles it. How often we have heard consumers groan with frustration while making these inevitable calls. And the proliferation of digital media makes it compulsory for consumers to use a variety of smart appliances and bottlenecks and troubleshooting is bound to happen while doing so.
Spirit to Service fully comprehends the critical nature of providing technical support and is geared to provide quick and efficient service. From being available, to immediately respond and be responsive and being intelligent enough to going beyond a readymade script our call handling agents are smart and sincere. Our Technical Support teams focus on First Call Resolution (FCR) and Customer Satisfaction (CSAT) and make use of custom-built knowledge-base for each program.
Our Consumer Technical Support includes almost all currently prevalent consumer technology products and services such as: