ITSM & ITOps are the critical cogs in the wheel of an enterprise IT system as they are increasing in complexity each year with the rising number of users, devices, locations , applications. To meet the growing IT support needs,engineers are overstretched by time-consuming, routine administrative tasks and often do not spend their scarce time on optimizing the operations with high-impact strategic projects.
TIWA is an integrated workflow assistant framework created using a combination of BOTs - conversational BOT’s for end user facing interactions and process BOT’s for automating back end operations to optimize processes across IT environment.
Create a digital workforce insulated from the risks of low productivity , attrition and cost inflation.
TIWA enables seamless automation across siloed IT systems without any disruptions. You can build ,train and deploy bots interacting with terminal and GUI based interfaces catering to different service request and incident tickets.
Off-load your high volume repetitive & time consuming onshore / offshore work to TIWA and gain time for innovation
TIWA can mimic the human interactions to execute commands needed to manage most of the reactive and proactive events in a typical day in a major organization.
TIWA mimics human actions to automate IT support workload
Monitor and manage IT in real time. Cut down expenses and bring down losses by analysing graphic-rich, customized reports on financial impact, availability and capacity, performance, SLA, SLM, and requirement forecasts.
Our obsession to data-driven decision making, triggered us to build our own Data Analytics Platform – OpEx Wise
OpEx Wise unleashes the true power of artificial intelligence by analyzing large data and helps detect patterns, reconcile network elements, identify root causes, resolve incidents, and minimize revenue leakages in third party contracts.
iOPEX is a new-gen technology focused company in the field of Integrated Automation, Moderation Services, Digital Advertising and Transforming Customer & Technical Support Experience. We acquire the latest advancements in our focus areas and optimize the resources available to deliver the best outcome for our clients in the long run, which in turn improves the top and bottom line of the businesses.