Automation Packages

Enable your tech talent to focus on innovation rather than executing repetitive tasks with

“An essential to enable IT innovation”

Terminal Ops Integrated Workflow Assistant

ITSM & ITOps are the critical cogs in the wheel of an enterprise IT system as they are increasing in complexity each year with the rising number of users, devices, locations , applications. To meet the growing IT support needs,engineers are overstretched by time-consuming, routine administrative tasks and often do not spend their scarce time on optimizing the operations with high-impact strategic projects.

TIWA is an integrated workflow assistant framework created using a combination of BOTs - conversational BOT’s for end user facing interactions and process BOT’s for automating back end operations to optimize processes across IT environment.

Embrace TIWA to create bandwidth for IT innovation

Create a digital workforce insulated from the risks of low productivity , attrition and cost inflation.

Unlock business benefits with TIWA

TIWA enables seamless automation across siloed IT systems without any disruptions. You can build ,train and deploy bots interacting with terminal and GUI based interfaces catering to different service request and incident tickets.


TIWA in your ecosystem


Off-load your high volume repetitive & time consuming onshore / offshore work to TIWA and gain time for innovation

What can TIWA do for you

TIWA can mimic the human interactions to execute commands needed to manage most of the reactive and proactive events in a typical day in a major organization.


TIWA mimics human actions to automate IT support workload




Monitor and manage IT in real time. Cut down expenses and bring down losses by analysing graphic-rich, customized reports on financial impact, availability and capacity, performance, SLA, SLM, and requirement forecasts.


  • Check the availability of your network resources, notify users of outages, and generation of performance data for reports
  • 24/7 monitoring of your network and alerting through multiple channels. Minimize downtime and interruptions to your business
  • Website monitoring with ease. Deep dive by getting the uptime and performance of the web applications and Internet services.
  • Monitor Health and availability of entire server stack, stay focused on outages and narrow down the issue with capability for Root Cause Analysis. AWS and other cloud based monitoring on one single click.
  • Make sure that your applications are running at optimum performance, provide the team with complete view on all key parameters, including applications hosted on the AWS or Azure.
  • Backup, push and revert configurations. Identify specific changes done before and after. Receive Notification for any unauthorized Changes.
  • Monitor interface-level network bandwidth and traffic patterns with configurable intervals up to a granularity of one minute.
  • Manage allocation of IP address in an efficient way. Track the switch port connected devices with ease.
  • Extensive customizable reports according to business requirement, with valuable analysis of network for vulnerabilities through log collection, consolidation, retention, real time and post storage analysis
  • Offers a concise and centralized view of IT management through a single screen, editable dashboard. Bandwidth report by user level, application and IP address.


Our obsession to data-driven decision making, triggered us to build our own Data Analytics Platform – OpEx Wise

OpEx Wise unleashes the true power of artificial intelligence by analyzing large data and helps detect patterns, reconcile network elements, identify root causes, resolve incidents, and minimize revenue leakages in third party contracts.

Intelligent Analytics Platform


  • Functions as a framework/prototype with data mining capabilities rather than Hadoop setup.
  • Uses artificial intelligence to maintain a knowledge base derived from the skills and experience of SMEs.
  • Enables resolution of complex issues by providing a technical analysis of incident occurrences, their causes, and suggestions for incident avoidance in the future.
  • Presents the on-the-floor scenario to managers with customizable dashboards which highlight favorable & undesirable events by continuously updating business critical metrics.
  • Helps you sift through voluminous incident logs & unearth areas of improvement by allowing you to add / remove dimensions for comparing various factors in real-time
  • Being agile, the tool facilitates SQL-like selection for choosing or eliminating multiple criteria and generates graphical reports on the fly in desired format
  • Correlation Engine and auto tagger functionality to segregate and optimize data at various levels
  • leverages on its Distance Vector Correlation engine to rationalize spend and resources.
  • Eliminates the challenge of “focus on process and operations only, without considering people efficiency”, by giving an integrated view of people productivity as a live dashboard

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