This paper talks about how automation and artificial intelligence help with preemptive action, reduce training costs and bring in 24/7 availability to directly improve customer experience.
This paper helps you to deal with the dilemma of customer satisfaction KPI and also find out which is the best customer satisfaction metric - CSAT, NPS or CES. CSAT Scores - versatility questions to your consumers, Net Promoter Score (NPS)...
This whitepaper explains in detail about player toxicity, which is a growing pain in the gaming world. It also talks about how player toxicity can be effectively managed to make gaming positive, retaining the fun element and keeping the gaming community safe for everyone to participate in.
This paper talks about how Robotic Process Automation can help Finance & Accounting enterprises. RPA can be a key differentiator and can deliver competitive advantage and at the same time reduce operational costs while allowing human resources to focus on more strategic tasks...
This paper talks about how operations leaders can leverage Robotic Process Automation (RPA) to achieve operational excellence and creating high performing teams. It also covers the approach to assessing business for implementing RPA and identifying the most appropriate use cases for different functions.
This paper talks about the digital automation journey that is essential to understand an enterprise’s transformational maturity level on automation and take a Center of Excellence (CoE) approach through key basic principles.
This whitepaper outlines how advanced analytics can help achieve excellence in customer engagement and improve scalability to meet the demands of a typically volatile product lifecycle.
This paper outlines the roadmap for brands to move to a higher level of digital media buying and spending maturity, through a scalable technology framework and dedicated media assurance practice that improves the way they plan, monitor, optimize, automate and deliver.
This whitepaper outlines a phase wise approach to establish an omnichannel customer support organization that provides anytime, anywhere support with uniform experience across all the channels.
Fine-tune your customer support initiatives, build a robust strategy that boosts customer lifetime value, drive profits, minimize support costs and make support your true competitive differentiator.
The concept of ‘sales-through-support’ can be the shot in the arm that opens the door to maximizing profits and increasing the lifetime value that a customer renders to your business.
This whitepaper talks about the path organizations should take to establish an unfailing competitive advantage with optimized support execution that focus on Knowledge, Channel, Operational and Performance Optimization.
The industry is inching towards providing omni-channel support and video chat is becoming a popular channel. This whitepaper outlines the key components of setting up video chat based customer support and the derived benefits.