WHITEPAPERS

The Customer Satisfaction KPI Dilemma: Which Is The Best Metriccsat,NPS Or CES?

The Customer Satisfaction KPI Dilemma: Which Is The Best Metriccsat,NPS Or CES?

This paper helps you to deal with the dilemma of customer satisfaction KPI and also find out which is the best customer satisfaction metric - CSAT, NPS or CES. CSAT Scores - versatility questions to your consumers, Net Promoter Score (NPS)...

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Player Toxicity: A Growing Pain in the Gaming World

Player Toxicity: A Growing Pain in the Gaming World

This whitepaper explains in detail about player toxicity, which is a growing pain in the gaming world. It also talks about how player toxicity can be effectively managed to make gaming positive, retaining the fun element and keeping the gaming community safe for everyone to participate in.

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The Transformative Effect of Robotic Process Automation on the Financial Services Sector

The Transformative Effect of Robotic Process Automation on the Financial Services Sector

This paper talks about how Robotic Process Automation can help Finance & Accounting enterprises. RPA can be a key differentiator and can deliver competitive advantage and at the same time reduce operational costs while allowing human resources to focus on more strategic tasks...

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Transforming Enterprise Back-Office

Transforming Enterprise Back-Office

This paper talks about how operations leaders can leverage Robotic Process Automation (RPA) to achieve operational excellence and creating high performing teams. It also covers the approach to assessing business for implementing RPA and identifying the most appropriate use cases for different functions.

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Principles to enable Digital Automation and Harness the Growing Data

Principles to enable Digital Automation and Harness the Growing Data

This paper talks about the digital automation journey that is essential to understand an enterprise’s transformational maturity level on automation and take a Center of Excellence (CoE) approach through key basic principles.

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Gaming Industry: Gaining cost competitive edge amidst disruption

Gaming Industry: Gaining cost competitive edge amidst disruption

This whitepaper outlines how advanced analytics can help achieve excellence in customer engagement and improve scalability to meet the demands of a typically volatile product lifecycle.

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Brand roadmap to achieving digital media buying and spending maturity

Brand roadmap to achieving digital media buying and spending maturity

This paper outlines the roadmap for brands to move to a higher level of digital media buying and spending maturity, through a scalable technology framework and dedicated media assurance practice that improves the way they plan, monitor, optimize, automate and deliver.

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Unified Experience through Omni-Channel Customer Support

Unified Experience through Omni-Channel Customer Support

This whitepaper outlines a phase wise approach to establish an omnichannel customer support organization that provides anytime, anywhere support with uniform experience across all the channels.

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Designing A Customer Support Strategy

Designing A Customer Support Strategy

Fine-tune your customer support initiatives, build a robust strategy that boosts customer lifetime value, drive profits, minimize support costs and make support your true competitive differentiator.

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Sales-Through-Support

Sales-Through-Support

The concept of ‘sales-through-support’ can be the shot in the arm that opens the door to maximizing profits and increasing the lifetime value that a customer renders to your business.

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Support Execution Optimization

Support Execution Optimization

This whitepaper talks about the path organizations should take to establish an unfailing competitive advantage with optimized support execution that focus on Knowledge, Channel, Operational and Performance Optimization.

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Assisted Sales with Live Video Chat

Assisted Sales with Live Video Chat

The industry is inching towards providing omni-channel support and video chat is becoming a popular channel. This whitepaper outlines the key components of setting up video chat based customer support and the derived benefits.

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