For large companies providing omnichannel customer support, who are looking to manage support volume surge and seasonal demands, iOPEX work at home agents (WAHA) model saves operational expenditure and improves process efficacy. Unlike other remote work models, we offer flexible workforce engagement up to 30% reduction in total cost of ownership (TCO).
iOPEX provides global access to a talented, motivated, and well-trained team of remote agents with the same levels of consistency, productivity, quality, and security as office-based teams. We have integrated WAHA with our global delivery model to ensure business continuity plan.
Up to 30% savings on the overall operational expenditure with process optimization and technology adoption.
Our effort compliance feature helps our clients to measure the productivity which in turn increases profitability, lowers OPEX cost, improves customer service, better use of resources (resource optimization).
Speed and scalability are the two key outcomes of the flexible workforce model. Also, there is drastic reduction in the overhead cost (eliminating the price tag on health care and other benefits that full-time traditional employees require).
iOPEX technology team can help you in your digital transformation of contact center operations with RPA, AI, cloud, low-code / no-code technologies.