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About Us | iOPEX | Digital Transformation Services Provider

Company

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Over 30 Fortune 500 companies trust us in their Digital Mission!

You are Next !

Mission & Vision

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To significantly improve operations efficiency, and reduce the cost of operations for our customers.


To build a global corporation renowned for its relentless focus on optimization, distinguished by its repertoire of inventive processes, enterprising staff, and cutting edge tools.

Why iOPEX?

iOPEX is a new-generation Digital services provider offering AI Engineering and AI Operations services. We are process innovators focused on extracting the best out of the investments you have already made and enable "byte-size" Agile Transformation to continuously innovate and optimize "Cost to Book" & "Cost to Serve"

At iOPEX, we help you realize that golden ratio where your technology and business are in complete synergy, making your company greater than the sum of its parts. Founded in 2009, the demand for our specialized optimization services has helped us grow 60% YoY.

We don't  believe in a "one size fits all" policy and have seen the difference that a tailor-made offering can bring to businesses, and this is exactly why we love building custom solutions for all our clients. We take pride in challenging ourselves and extending boundaries to create new products and novel solutions for traditional and new age business. Our suite of tools are high on performance but low on costs, and put your existing infrastructure to judicious use. Our customer-centricity, ability to take on challenges and financial risks, and go-getter DNA bring to you a partner who is easy to work with, and who delivers beyond promises. No wonder we boast of a marquee list of Fortune 500 clients, and many more, each being 100% reference-able.

We Specialize In Your Business Functions

We deploy solutions tailor-made for your business, aligned with your short and long term goals.

We Care About Your Customers Requirements

We follow a support-focused design and tool development process that reduces costs, but ensures personalization and satisfaction of the end consumer.

We Commit Ourself to Deliver Without Fail

We make responsible performance commitments and deploy our resources to meet and exceed those commitments.

We are Your Own Functional Experts Team

We are singularly focused on delivering optimized services to our customers, be it Infrastructure Management, BPO, KPO or Digital Ad Operations, with deep functional expertise.

We are A Business Partner, Not A Vendor

Improve organizational efficiency by redirecting and engaging your employees’ efforts from manual, repetitive tasks to quality time with customers

We Take On Challenges & Financial Risks

We believe in the risk-reward relationship and will participate in your risks because we believe in your vision and are confident of our delivery capabilities.

Awards

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iOPEX Technologies receives 2020 Workato Partner Award for Automation Center of Excellence

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iOPEX awarded “Supplier of the year for Global Technical Support” by Palo Alto Networks

Certifications

At iOPEX, we are committed to providing quality service to all our clients. Our world-class service delivery is enabled by our highly skilled team, our robust IT infrastructure, processes and products which meet the international quality standards. Our quality initiatives are blended with our constant endeavor to improve the service excellence to our clients. iOPEX is compliant with the following International standards which spell our Policy on Quality Management System.

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ISO CERTIFIED PARTNER

ISO/IEC 27001:2022(E) ISMS: Provides a model for Information Security Management System.

ISO 9001:2015(E) QMS: Applies process approach to ensure customer satisfaction.

ISO/IEC 20000-1:2011(E) ITSM: Defines the requirements for a service provider to deliver IT managed services of an acceptable quality for its customers.

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Pci

PCI CERTIFIED & COMPLIANT

PCI DSS as set forth by Payment Card Industry Security Standards council, which provides the most comprehensive single framework to address all the security, data integrity and privacy concerns associated with processing electronic payment data.
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SOC 2 Type II Certified & Compliant

Service Organization Control (SOC) reports represent an independent assessment of internal controls used to build trust and confidence with the recipients of such reports. Type 2 defines Testing and reporting over the design and operating effectiveness of internal controls over a period. It defines criteria for managing customer data based on five “trust service principles”—security, availability, processing integrity, confidentiality, and privacy. iOPEX is certified for SOC 2 Type 2 for all the five trust principles namely Security, Availability, confidentially, processing integrity and privacy for our Chennai and Bangalore locations.



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CMMI 2.0 – Dev – ML 3

The Capability Maturity Model Integration (CMMI) is a process model that defines what an organization should do to encourage behaviors that lead to higher performance. CMMI outlines the essential elements needed to create high-quality products, deliver exceptional services, and integrate them into a comprehensive model.

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