Digital Experience Services

Make connections that last

Keep customers engaged with proactive, personalized experiences.

Data and Artificial Intelligence Solutions

Trusted by Industry Leaders

Outcomes

We're aligned - DX is more than a "nice to have"

Transformational Impact

75%

Reduced time to value

2X

Idea to market

80%

Lower cost to adopt

15%

Higher CSAT to loyalty

Transactional Impact

40%

Lower cost to serve

35%

Lower cost to retain

25%

Churn reduction

50%

Higher speed to solve

Solutions

Design, develop, and deploy solutions

DX Transformation

Adapt quickly to changing customer needs with the right strategy and tools.

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DX Engineering

Implement the technology needed to accelerate business outcomes.

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DX Operations

Take control of all stages of the customer journey with iOPEX’s global competency centers.

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Why iOPEX

The perfect fusion of specializations

Operations, strategy, and AI solutions—it’s the trifecta that sets us apart.

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Case Studies

Our impact

Home Security Innovator Elevates Customer Satisfaction with AI-Driven Support

See how AI solutions helped a home security brand streamline support operations and deliver faster, smarter service to customers.

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EV Infrastructure Leader Transforms Customer Experience with AI-Powered Solutions

Discover how an EV infrastructure leader enhanced customer experience using iOPEX's cutting-edge AI solutions. Explore the impact of AI-driven transformation.

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Networking Firm’s Product Support Team Reduces Escalation Cases by 70% with AI

Discover how a top networking firm streamlined its product support, cutting escalation cases by 70% using AI-driven solutions.

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Insights

Related reading on DX

Transforming Customer Service with Large Language Models

According to Gartner, by 2025, 80% of customer service and support organizations will utilize generative AI technology to enhance agent productivity and elevate the overall customer experience (CX).

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Customer Experience Metrics that Drive Enterprise Value

More than 62% of businesses struggle to measure the ROI of their CX efforts, and 70% are unaware of how CX impacts their bottom line. Here are some key customer experience KPIs to measure and understand your customers better.

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Building Next-Generation SIEM Operations for Enterprise Security

Explore SIEM optimization strategies to enhance threat detection, streamline incident response, and strengthen your cybersecurity posture.

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