Discover how a leading EV infrastructure company dramatically improved its Net Promoter Score by 157% in just six months. Operating the largest independently owned EV charging network in North America and Europe, the company partnered with iOPEX for a comprehensive customer experience transformation solution.
iOPEX reimagined the client’s customer experience strategy. We enhanced agent capabilities and implemented AI-powered tools to deliver faster resolutions and personalized customer interactions. The transformation delivered significant month-over-month improvements, culminating in a 157% increase in Net Promoter Score, enhancing the client's business growth and customer acquisition efforts.
Ready to discover how this AI-powered approach can transform your customer experience strategy? Download the complete case study below to explore our detailed implementation methodology and results.
