Robotic Process Automation

Optimize operational expenses, improve productivity and support digital transformation

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Webinar

Reclaim Innovation Time for Ops With Easy-to-Implement Automation

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Machine Learning

We build applications that can learn systematically to improve your work processes on a regular basis.

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Integrated Automation

A One stop solution to enhance business and process efficiency.

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Artificial Intelligence

Help improve customers' experiences and drive smart reinvention of your workflows and technology

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AI Chatbot

NLP, Context Recognition, Multi-Lingual, seamlessly redirects to humans only when needed and much more.

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ABOUT US

iOPEX is a new-generation business services provider offering optimized IT management services. We are process innovators focused on extracting the best out of the investments you have already made. At iOPEX, we help you realize that golden ratio where your technology and business are in complete synergy, making your company greater than the sum of its parts. Founded in 2009, the demand for our specialized optimization services has helped us grow to over 1,800 employees in ten years.

We don't quite believe in a "one size fits all" policy and have seen the difference that a tailor-made product can bring to businesses. Exactly why we love building custom solutions for all our clients. We take pride in challenging ourselves and extending boundaries to create new products and novel solutions for traditional and new age business. Our suite of tools are high on performance but lower on costs, and put your existing infrastructure to judicious use. Our customer-centricity, ability to take on challenges and financial risks, and go-getter DNA bring to you a partner who is easy to work with, and who delivers beyond promises. No wonder we boast of a marquee list of Fortune 500 clients, and many more, each being 100% reference-able.
1800 +
Employees

5
Delivery Centres

25 +
Customers

260 Mn
in Cost Transformation

Our Methodology

big data analytics

Gain invaluable insights into hidden trends and patterns by diving deep into large data. Cut down costs, speed up decision making, and give your customers what they want.

learning algorithms

Draw inferences or use learning from past datasets to configure program actions
on new ones.


robotic processes

Automate repetitive, error-prone, and rule-based manual tasks. Bring down cycle times and improve throughput, accuracy, flexibility, and scalability.

Business Optimized - Integrated Automation

Every problem is an opportunity to innovate and resolve to achieve better business outcomes, leverage the power of consulting that taps into data analytics, solutions and infrastructure using our highly skilled engineers, mature processes, and state-of-the-art IT infrastructure

Manual is history, automation is need of the hour. Today enterprises are ramping up or changing environments at lightening pace to keep up with market dynamics. Our automation tools shorten process cycles & enable roll-outs faster for our client engagements

Optimization, Automation, Process Consulting

Improve profitability by striking a balance between demands of stakeholders & clients. Meet demands by ironing out inconsistencies & service deliveries. We exceed expectations by delivering on goals with incurring additional cost or keeping by them in control

Business growth is unpredictable, it’s important to be ready or initiate preparedness to it. Keeping costs, time and resources in mind we need to explore outsourcing options. We help businesses make this transition very smooth & cost effective without effecting brand value

Our Clients

TripAdvisor_logo
Comcast_logo
Ladders_logo
Nativo_logo
AppHelp-logo
eyeview_logo
Healthiq_logo
quantcast_logo
splunk_logo
Astute-solutions_logo

What Our Clients Say

Advertising Operation Optimization

"iOPEX has been a committed and a flexible partner for many years with great customer service and technology solutions. Their efficiency, consistency and support has enabled us to focus on driving our business forward and drive growth for our partners."

ERIN DANIYEL -
Rubicon

Optimizations & Cost Savings

"Biggest organizational wins were the optimizations, self-service, and cost savings delivered by iOPEX. They implemented tools to automate, capture customer data, and resolve issues. Did a great job deflecting calls and moving customer interactions to chat and self-service. FreedomPop now staffs a skeleton crew."

STEVEN SESAR -
FreedomPop

Consistent Customer Experience

"iOPEX promised to help improve systems/processes they delivered every time, consistent customer experience. Felt the transition from local to offshore would take three months, but service delivery was stable within 30 days. Delivered 30 second ASA, abandonment never higher than 7%. The costs have never gone above what was agreed upon."

JOHN MCNABB -
MyLife

24 Hours Turnaround Time

"Turn around time for closing cases within 24 hours and in a lot of cases less than five hours. No bureaucracy! Dealing with them directly making continuous improvement very efficient. Sees things in the moment & sometimes before they happen and then make adjustments accordingly, translated into a fantastic support experience for our customers."

FERNAN KALAW -
Wargaming.net

Blogs

25 Sep

Sep 25, 2018
What next for your RPA Center of Excellence (CoE)?

Owing to a large influx of Enterprise wide business cases promising dramatic cost savings and ROI, many organizations across the world...Read More

Posted by Naveenkumar Ramasamy
17 Jul

Jul 17, 2019
Does AI Chatbot really provide better customer service to your customers?

It is observed that Artificial Intelligence (AI) bots and Robotic Process Automation (RPA), are the trending topics for quite some time ...Read More

Posted by Navaniranjan N
03 Jan

Jan 03, 2018
Is your RPA project just a quick-fix or is it in alignment to your long-term Service Orchestration Strategy?

The heated global competition across various industries puts constant pressure on business...Read More

Posted by Naveenkumar Ramasamy


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