Every problem is an opportunity to innovate and resolve to achieve better business outcomes, leverage the power of consulting that taps into data analytics, solutions and infrastructure using our highly skilled engineers, mature processes, and state-of-the-art IT infrastructure
Improve profitability by striking a balance between demands of stakeholders & clients. Meet demands by ironing out inconsistencies & service deliveries. We exceed expectations by delivering on goals with incurring additional cost or keeping by them in control
"iOPEX has been a committed and a flexible partner for many years with great customer service and technology solutions. Their efficiency, consistency and support has enabled us to focus on driving our business forward and drive growth for our partners."
"Biggest organizational wins were the optimizations, self-service, and cost savings delivered by iOPEX. They implemented tools to automate, capture customer data, and resolve issues. Did a great job deflecting calls and moving customer interactions to chat and self-service. FreedomPop now staffs a skeleton crew."
"iOPEX promised to help improve systems/processes they delivered every time, consistent customer experience. Felt the transition from local to offshore would take three months, but service delivery was stable within 30 days. Delivered 30 second ASA, abandonment never higher than 7%. The costs have never gone above what was agreed upon."
"Turn around time for closing cases within 24 hours and in a lot of cases less than five hours. No bureaucracy! Dealing with them directly making continuous improvement very efficient. Sees things in the moment & sometimes before they happen and then make adjustments accordingly, translated into a fantastic support experience for our customers."
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