The client is a Global cybersecurity leader and is redefining cloud, data, and network security to help organizations apply Zero trust principles to protect data. It help customers reduce risk, accelerate performance and get unrivaled visibility into any cloud, web and private application activity.
The Client struggled with 24x7 support for existing customers due to the absence of a dedicated SRE support team, leading to delayed issue resolution and business impact. Application patch deployments were prolonged and there were challenges in issues diagnosis and root cause analysis. Limited visibility into critical metrics and a high failure rate in applications resulted from developers juggling testing and operational tasks, contributing to a backlog of unaddressed infrastructure and product workflow anomaly detection issues.