ServiceNow
Operationalize AI on ServiceNow Execute, Optimize, Scale
Most enterprises deploy ServiceNow. Fewer sustain outcomes. iOPEX helps you operate, optimize and scale ServiceNow with operational ownership, automation-led cost takeout and agentic execution across IT, CX, Risk, HR, and industry workflows.
800+
trained / certified consultants
4.9/5
CSAT
250+
satisfied / managed customers
200+
pre-built agents
15+
completed ServiceNow CoE programs
The Shift
The gap isn’t implementation.
It’s sustained execution.
Common realities after go-live
ServiceNow value stalls after rollout: adoption drops, workflows fragment, and teams revert to manual work.
Operational data exists, but doesn’t convert into closed-loop action.
Cost-to-serve stays high because automation isn’t embedded into run operations.
What iOPEX changes
Owns execution across the ServiceNow lifecycle.
Embeds AI-led automation and Now Assist into real operational workflows
A Delivers measurable outcomes with governance, KPIs, and continuous optimization.
Accelerates Any-to-Now modernization with iOPEX’s migrAIte:
A migrate legacy RPA (e.g., UiPath / Blue Prism) into ServiceNow RPA Hub using bulk scanning + automated assessment, with a low-risk, high-speed transition path.
A migrate legacy RPA (e.g., UiPath / Blue Prism) into ServiceNow RPA Hub using bulk scanning + automated assessment, with a low-risk, high-speed transition path.
Outcomes that show up in operations, not just dashboards
Lower cost-to-serve through automation-led run optimization
Faster MTTR and better uptime using ITOM, AIOps, event correlation
Agentic execution: command agents that act (with human-in-the-loop assurance)
Better asset and license optimization via HAM/SAM & Discovery & lifecycle governance
Higher adoption & experience via training, enablement, portals, and change programs
Faster automation modernization on ServiceNow: reduce redevelopment effort and migration time by automating large parts of RPA migration, supported by portfolio-level assessment and conversion coverage analytics
Faster portfolio decisions via SPM visibility and demand-to-delivery control
Higher self-service deflection with knowledge & virtual agent experiences
Audit-ready compliance with traceable workflows, evidence & control monitoring
How We Deliver
A delivery model built for
outcomes not projects
01
Consult
Strategy, governance, and value roadmap
CoE roadmap, operating model, design authority, CSDM/CMDB strategy, KPI and value realization plan.
02
Implement
Configure, build, integrate
Multi-module implementation (ITSM, ITOM, CMDB/CSDM, SAM/HAM, HRSD, GRC/IRM, SPM), custom apps (App Engine), integrations (Integration Hub/MID).
RPA modernization using migrAIte to assess and migrate automation portfolios into ServiceNow RPA Hub with bulk scanning, conversion insights, and one-click publish workflows.
03
Run
Managed services with operational ownership
SLA-backed RUN services with scalable flex teams, follow-the-sun support, and embedded automation in daily ops.
04
Optimize
Automation-led cost takeout and continuous improvement
Workflow tuning, adoption programs, proactive ops (AIOps), and reinvestment model where savings fund innovation.
Agentic AI in Action
AI Agents,
Purpose-Built for Each Domain
ITSM / CSM Command Agents (Service Ops)
Intelligent incident resolution: diagnosis, summarization, suggested fixes
Workflow execution via Now Assist skills: recommended actions and orchestration (e.g., access provisioning, password reset, multi-step workflows)
Auto knowledge creation: KB from incidents/chats, gap and duplication detection
Virtual Agent with GenAI: guided self-service and remediation
ITOM / AIOps Command Agents
Event correlation and noise reduction and anomaly detection
Proactive operations: predictive incident/outage detection and root-cause insights
Closed-loop remediation: automated incident/work order workflows, coordinated escalations
Manufacturing & Hi-Tech : Smart Factory / IT-OT Control Tower
(Industry Command Agents)
IIoT-to-workflow orchestration (signals → incidents/work orders)
Predictive uptime management and OEE visibility
Integrated vendor and field service workflows
IIoT-to-workflow orchestration (signals → incidents/work orders)
MedTech : Clinical & Lab Device Uptime and Compliance
(Industry Command Agents)
Procure-to-retire lifecycle and calibration scheduling
Telemetry/alerts to ITOM health and work order dispatch
Medical device security and vulnerability workflows
Audit evidence for FDA 21 CFR Part 11 / Joint Commission readiness
Risk / GRC / IRM Command Agents
Continuous control monitoring and audit-ready evidence workflows
Automated risk visibility and compliance mapping (real-time dashboards)
Impact
What this looks like in practice
Outcomes from our enterprise clients. Not pilots. Production operations.
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