iOPEX delivered offshore support to a global leader in cybersecurity products for their Technical Assistance Center (TAC) covering 24/7 window.
The client was keen to forecast the optimal number of customer support agents required to meet the changes in demand for services....
The client was measuring the quality score of customer satisfaction through manual reporting and auditing which consumed more time...
The average handling time for scheduled downtime maintenance was reduced through process automation for better productivity...
Reducing the average response time to enhance customer experience was the key challenge. iOPEX integrated a CRM tool for managing tickets and identified...
Being a billion-dollar company handling multiple vendors the client was looking to establish a cost assurance model to manage its contracts and improve overall ROI...
The client wanted to have proper insights on their customer’s data to provide better customer experience and promotional offers...
iOPEX provided a leading marketing and data technology company, 24x5 coverage with committed SLAs across multiple geographic locations...
iOPEX used various tools and technologies for monitoring, cloud, chat operations, scripting language to make the process more...
iOPEX created an innovative audit program utilizing ETL & RPA for the entire SOX control workflow and developed a tool to carry....
iOPEX used application of ML/NLP techniques like Sentiment, entity analysis etc. on the content and taking required action...
iOPEX's customer and technical support team helped the client reduce the turnaround time by 30% and improved the CSAT.
iOPEX provided multi-channel technical support which helped the client in cost reduction by 55% and significantly improved the support quality.
iOPEX offered customer support that took the client’s customer experience to the next level, which in turn increased the conversion rate by 40%.
iOPEX provided inbound support to the client’s customers which helped them generate over USD 3 million, via new subscription.
iOPEX built a Resolution framework to narrow down on frequently occurring issues which improved FCR to 85%.
iOPEX established a Retention cell which helped the client to reduce churns and generate over USD 120 million per year.
iOPEX established 24X7 technical support infrastructure which helped the client to achieve 100% issue resolution of all tickets.
Implemented global priority Customer and Technical support to the client which helped the client to improve the ASA.
iOPEX’s intelligent Automation solution helped a leading music streaming company reduce its order entry, opportunity creation and trafficking time by 75%.
Our client was looking for a capable partner to handle their increasing customer support calls and forum moderation services without compromising on customer experience.
iOPEX helped a leading Digital Ad Marketing company optimize their AWS expenditure by continually auditing, reporting and implementing an optimized solution that helped reduce their infrastructure spend considerably.
Customer advocacy services for leading US based salon chain that reduced operational expenses and improved appointment bookings.
Robotic Process Automation (RPA) implementation for a one of the biggest telecommunications services providers that helped reduce operational costs.
SIEM Technical Assistance Center for a leading software provider that optimized and streamlined their operations and also made it more cost-effective.
QA Automation services for a leading enterprise technology and information systems management solutions provider that cut down operations costs drastically.
Enabling near real-time campaign decision making through campaign report management at lower costs.
Optimizing application support process for a multinational communications company
Policy management and brand safety services with high quality and flexibility to scale.
Platform management for a leading native advertising company at scale while maximizing ROI through ad operations with shorter turnaround cycles.
Offering superior user experience by minimizing incident handling time for a computer and peripherals market leader
Minimizing application testing costs and increasing operational efficiency for a telecommunications giant.
Powering performance with a robust infrastructure management solution for multinational IT and BPO company
Reducing downtime cost effectively with 24x7 IT support for a global leader in malware prevention solutions