Product Ops

Product operations that fix themselves

Embedded intelligence connecting product performance to engineering execution. Support signals routed automatically. Usage patterns informing roadmap. Features improve based on how they're actually used. Time-to-value declining every quarter.
70%
Efficiency gain in incident management
60%
Reduction in Problem management effort
30%
Reduction in platform subscription waste
MTTR
Cut from hours to minutes
MIRT
lower MIRT overtime cost
The Shift

From feedback chaos to self-orchestrating operations

Product data doesn't improve products. Closed loops do.

Support screaming about the same defect. Usage analytics ignored until QBR. Quality feedback buried in tickets. Adoption measured after launch fails. Engineering building what's loud, not what matters
The loop never closes. Product never improves.

Intelligence that operates the feedback loop. Not monitors it.

Embedded directly into support, usage, quality, and adoption workflows. Issues surface before they're tickets. Usage patterns inform what gets built. Quality feedback routes to engineering automatically. Adoption tracked to actual value delivered.
Your team ships. Intelligence ensures what ships improve based on reality.
What We Run

End-to-end product operations with intelligence embedded at every layer

Product support intelligence 

AI agents analyze support interactions to surface patterns that matter—what's blocking adoption, where workflows break, which capabilities are missing. Not ticket counts—intelligence showing recurring friction and high-impact gaps. Product roadmaps informed by operational reality, prioritized automatically.

Product-market fit
Support volume
Roadmap relevance

Usage intelligence that triggers action

AI agents monitor product telemetry continuously—detecting adoption stalls, feature abandonment, and workflow friction in real-time. When customers struggle, interventions trigger automatically. Onboarding sequences adjust. Feature discovery gets guided. Adoption accelerates because AI identifies and eliminates blockers before customers disengage.

Adoption rates
Time-to-value
Churn prevented proactively

Defect and quality feedback loops

AI-powered quality feedback loops analyze telemetry, error patterns, and performance signals continuously. Defects flagged before customers encounter them. Root cause analysis automated. Fixes prioritized by impact, not ticket volume. Engineering learns what's breaking in production before support queues explode.

Defect escape rate
Customer-reported incidents
Product quality

Time-to-value acceleration

AI identifies adoption blockers systematically—where onboarding breaks, which features confuse, what complexity causes abandonment. Friction removed continuously. Flows optimized based on what works. Customers reach value faster every quarter because intelligence eliminates obstacles in real-time.

Time-to-value
Activation rate
Customer lifetime value
How we deliver

Intelligence connecting product performance directly to operational execution.

01

Product Data Fabric

Every support ticket, usage event, defect, and adoption signal — unified. One source of truth connecting product performance to operational execution.

02

Embedded AI Agents

Intelligence that analyzes support patterns, identifies usage drop-offs, prioritizes defects, and tracks adoption. Operating inside workflows, not generating reports.

03

Feedback Loop Architecture

Built to close loops automatically. Quality rising. Adoption accelerating. Time-to-value declining. By design, not by sprint retrospective.

Industries

Anchored where product velocity and quality determine market position

High-Tech / SaaS

Product quality directly impacts retention and expansion. Intelligence embedded in design, development, testing, and adoption operations—ensuring what ships drives value, not churn.

Telecom

Network infrastructure and platform reliability are non-negotiable. Intelligence connecting service performance to product development—defects caught before customer impact, features built based on operational reality.

Impact

What this looks like in practice

Outcomes from our enterprise clients. Not pilots. Production operations.
ServiceOps

Global payments leader scales technical support across 30+ countries with Agentic AI

Unified knowledge. Automated workflows. Faster, more reliable support for millions of terminals.

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FinanceOps

Fortune 100 retailer achieves real-time finance accuracy with intelligent automation

Faster reconciliation cycles. Audit-ready accuracy. Stronger financial governance across retail footprint.

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RevOps

Commercial OEM streamlines sales operations with unified CPQ and OmniStudio

Reduced manual effort. Improved pricing accuracy. Unified, efficient workflow across regions.

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ServiceOps

UK telecom leader transforms customer support for millions with ServiceNow CSM

Boosted agent productivity. Improved journey visibility. Faster, reliable support at scale.

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RevOps

Leading social media platform unlocks revenue accuracy with finance automation

Reduced reconciliations and month-end delays. Improved forecast accuracy. Scalable revenue management.

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AI Operations

Enterprise facilities management accelerates automation discovery with Agentic AI

Streamlined discovery. Cut turnaround time. Roadmap for scaling automation in complex operations.

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Fintech Leader Accelerates Market Expansion Through QA CoE

Device testing and quality engineering CoE enables synchronized POS validation across eight markets with AI.

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Global enterprises slash RPA migration time by 80% with Agentic AI-powered migrAIte

Accelerated migration cycles. Reduced manual effort. Scalable, reliable automation transition across complex environments.

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Global media agency migrates automation bots from UiPath to Power Automate at scale

Faster bot migration. Reduced operational friction. Streamlined automation continuity across enterprise workflows.

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Ready to explore?

Let's see what this model looks like for your product operations.

No roadmap. No research project. A conversation about where adoption stalls, what defects you're discovering too late, and whether intelligence can close the loop faster. That's where we start.

Our impact

Turning First-party Data into a $1B Ad Revenue Ecosystem with AI

See how iOPEX enabled one of the world’s largest delivery and ride-hailing platforms to launch a high-performing, AI-driven ad business, achieving 5X revenue growth, 35% ROAS uplift, and a 50X increase in campaign volumes.

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