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The session will cover Randal Wark asking questions on scaling up operations to manage growth and how Stephen Cloughesy (VP Global Support Delivery, Palo Alto Networks and Jagdeep Singh (VP, Global Customer Operations, Aruba networks) have managed their operations efficiently to meet the changing needs of the customers and other business needs.
The session demonstrates how technology and engineering have enabled organizations like T-Mobile, Workato, and Google to stand apart from their competitors and gain a competitive advantage in winning new customers and retaining the existing customers with superior customer experiences.
The session on digital transformation in media operations was moderated by Randal Wark which was one of the most interactive sessions of the day. The keynote speakers being media-based leaders, the examples and analogies were very interesting and engaging to the audience.
Paul Rosenbaum From AT&T, Martin Ingram From Avaya, And Daniel Herscovici From Edison Ventures Talk About Organizational Culture For Digital Transformation.
Bernice DeMarco from British telecom shares how effectively British telecom has made their digital transformation journey. Watch the full video here.
Thomas Reuner from HFS provides a clear-cut explanation on the evolution of automation and where the future of enterprise operations are heading
A brief introduction of the event OPEXWise - 2021 is provided by Avinash Lele, the president of iOPEX technologies
