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Enabling experiences with seamless workflows is becoming the focal point for operational strategies for IT and business functions.
Enabling experiences with seamless workflows is becoming the focal point for operational strategies for IT and business functions.
The most over-hyped industry leading into the pandemic was automation. Enterprises were buying RPA licenses and other automation software in droves without much of a game-plan on how to use the software, best train people across business functions, and redesign processes to benefit from automated tasks and workflows.
The age of Digital Transformation is upon us, and while many organizations have aggressively adopted new ways of working to enact digitization, there is still much more work to be done.
The session will cover Randal Wark asking questions on scaling up operations to manage growth and how Stephen Cloughesy (VP Global Support Delivery, Palo Alto Networks and Jagdeep Singh (VP, Global Customer Operations, Aruba networks) have managed their operations efficiently to meet the changing needs of the customers and other business needs.
The session demonstrates how technology and engineering have enabled organizations like T-Mobile, Workato, and Google to stand apart from their competitors and gain a competitive advantage in winning new customers and retaining the existing customers with superior customer experiences.
The session on digital transformation in media operations was moderated by Randal Wark which was one of the most interactive sessions of the day. The keynote speakers being media-based leaders, the examples and analogies were very interesting and engaging to the audience.
Paul Rosenbaum From AT&T, Martin Ingram From Avaya, And Daniel Herscovici From Edison Ventures Talk About Organizational Culture For Digital Transformation.
Bernice From British Telecom Shares Her Experience On Their Transformation Journey In Bill To Cash And Business Assurance Operations.
Thomas Reuner from HFS provides a clear-cut explanation on the evolution of automation and where the future of enterprise operations are heading
A brief introduction of the event OPEXWise - 2021 is provided by Avinash Lele, the president of iOPEX technologies
