Fireside Chat | Breaking AI-led Transformation Inertia: Excerpts from the CXO Playbook
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Meet the experts
Srikanth Akkiraju
Chief Transformation Officer
ServiceNow
(Former Global CIO - Commercial, Philips)
ServiceNow
(Former Global CIO - Commercial, Philips)
Kedar Kulkarni
Senior Vice President
iOPEX
iOPEX
Overview
You don't scale AI without trust. Over 50% of enterprise leaders are not satisfied with AI outcomes in core operations. (HFS Research, 2026)
Enterprise AI is failing not because the technology is immature, but because the operating model never changes. Pilots multiply, models improve, budgets grow, and yet most investments delivers zero measurable business value. The bottleneck is structural: siloed ownership, fragmented tooling, and incentive systems that reward stability over reinvention. The path forward is not another pilot. It is treating the platform as the new operating model, the connective tissue that unifies data, decisions, and execution across the enterprise.
Join Srikanth and Kedar for a 40-minute conversation on what it actually takes to move enterprise AI from pilot to production.
What we’ll explore
- Why do AI pilots multiply while measurable business value stalls — and what does the 80% failure rate actually reveal about enterprise readiness?
- How are leading enterprises building the connective tissue that unifies data, decisions, and execution across functions?
- What are the first 3 moves a CXO should make to break transformation inertia in their own org?
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