Intelligence that doesn’t assist. It orchestrates end-to-end.
agent-led orchestration
We don't advise on service operations. We don't "enable" them or "optimize" them. We run them with AI-native delivery within workflows.
Replace the old model
With Intelligence that senses, decides, acts, and learns
End-to-end service domains with intelligence embedded from day one.
Agentic CX and Support
Customer experience operations, support journey orchestration, knowledge, and self-service operations. Intelligence applied to every touchpoint—case intake, routing, resolution, escalation. Agents focus on empathy and exceptions. AI handles the routine.
Product Ops
Product support intelligence, usage analytics, defect and quality feedback loops, time-to-value acceleration. Connecting product performance directly to operational execution. Telemetry from the product feeding the support operation. Support insights feeding product roadmaps.
Infrastructure, Security & Platform
Infrastructure operations and site reliability engineering. Incident management, change orchestration, observability, and operational resilience. Intelligence embedded into how systems are monitored, incidents are resolved, and reliability is maintained.
Field Service Operations
Field service coordination, dispatch optimization, entitlement and warranty operations, parts and inventory management. Intelligence applied to scheduling, routing, and operational execution in physical environments.
Anchored where service operations are central to the business
High-Tech / SaaS
Support tied to subscription retention. Service economics determine renewal rates. Telemetry-rich operations where intelligence compounds fastest. Product and customer support operations tightly coupled to revenue realization.
Telecom
High-volume service operations with BSS-like complexity. Network assurance, field service coordination, and customer support at enterprise scale. Strong cost pressure demanding declining-effort models.
Retail
Customer service at scale across stores, digital channels, and fulfillment operations. Support tied to purchase decisions and loyalty. Intelligence embedded in every operation — making service a retention driver, not a cost center.
Financial Services
Rules-driven support operations with strong compliance requirements. Customer service tied to retention and regulatory adherence. Operational controls and audit readiness non-negotiable.
What this looks like in practice
EV infrastructure provider boosts Net Promoter Score
AI-powered customer experience transformation delivers faster resolutions and personalized interactions in six months.
Agentic AI boosts Facilities Management automation and field efficiency
Scaled automation opportunities in SOPs, workflows, and ticket data, streamlining discovery and cutting turnaround time.
Fintech leader accelerates market expansion through QA CoE
Device testing and quality engineering CoE enables synchronized POS validation across eight markets with AI.
Retail Tech leader achieves 92% AI accuracy
Agentic AI-led field service platform reduces expert helpdesk calls by 28% and accelerates technician onboarding.
Telecom operator transforms CX with Agentic AI and Genesys Cloud
Higher productivity. Smarter workflows. Seamless cloud transition.
Global media agency migrates bots from UiPath to Power Automate
Faster migration. Lower licensing costs. Improved governance and scalability.
