Transform customer journeys with
AI-driven digital experience
Transforming customer cperations from cost center to a revenue enablement function
From legacy service delivery
To iOPEX IaaS architecture value impact
Intelligence that runs support operations end-to-end, not assists them.
01
DX Transformation
Build a future-ready digital foundation across customer support, sales enablement, and revenue operations. We help you modernize core workflows with CRM/ERP alignment, automation, and intelligence, so you can adapt faster as customer expectations evolve.
02
Enterprise Operations
Strengthen your internal backbone with reliable managed support, technical expertise, and transformation services. We deliver TAC-level infrastructure management, proactive monitoring, configuration control, and customer success orchestration, so your enterprise systems run smoothly, escalations drop, and operational resilience scales effortlessly.
03
Consumer Operations
Elevate every customer touchpoint across omnichannel support, sales enablement, logistics, and back-office functions. We combine multi-lingual 24×7 assistance, revenue assurance, RMA processing, and financial operations automation, so you reduce friction, accelerate resolutions, retain loyalty, and turn interactions into sustained revenue growth.
04
Field Services
Transform field service operations with real-time intelligence and AI-led workflows. Improve technician efficiency, reduce service disruptions, and scale dependable service delivery.
AI agents sensing demand, routing work, resolving issues, and learning continuously.
Agentic Customer Resolution
Resolve faster. Scale without headcount.
Data sources - AI-driven end-to-end support—intelligent triage, autonomous Tier 1/Tier 2 resolution, human escalation only when needed.
Platfrom & integration - Support tickets, chat transcripts, call recordings, email threads, knowledge base articles, CRM contact history, IVR logs, and product documentation flow into the system. Salesforce Service Cloud, ServiceNow CSM, Zendesk, Freshdesk, Genesys, Five9, Amazon Connect, Intercom, and Twilio integrate seamlessly.
Agentic Support Scaling
Handle the spike. Not the hiring cycle.
Data sources - Elastic operations absorbing surges without proportional cost. AI self-service, intelligent queue management. Real-time queue metrics, historical volume patterns, product telemetry, order/fulfillment feeds, workforce schedules, SLA definitions, and seasonal calendars drive intelligent capacity management.
Platfrom & integration - Salesforce Service Cloud, Zendesk, Genesys WFM, NICE, Verint, Shopify, Magento, and OMS platforms provide the data foundation.
Agentic Knowledge & Agent Assist
Your best agent's instincts, available to every agent.
Data sources - Captures and surfaces institutional knowledge—eliminating attrition impact and accelerating ramp time. Knowledge base articles, SOPs, product manuals, resolved ticket history, agent performance data, QA scorecards, training materials, and internal wikis become the intelligence foundation.
Platfrom & integration - Confluence, SharePoint, ServiceNow Knowledge, Guru, Zendesk Guide, Salesforce Knowledge, Google Drive, and Notion integrate to surface the right answer at the right moment.
Agentic CX Intelligence
Measure experience. Act on it in real time.
Data sources - Continuous sentiment analysis, predictive CSAT/NPS, journey analytics, and closed-loop feedback. Survey responses (CSAT, NPS, CES), call/chat transcripts, social media mentions, app store reviews, product usage telemetry, and customer journey event streams feed real-time intelligence.
Platfrom & integration - Qualtrics, Medallia, SurveyMonkey, Salesforce, Gainsight, Sprinklr, Brandwatch, Pendo, Amplitude, and Mixpanel power the insights engine.
Agentic Omnichannel Orchestration
Every channel. One experience. Zero seams.
Data sources - AI-coordinated interaction management across voice, chat, email, social, in-app, and self-service. Interaction logs across all channels, CRM contact records, IVR call trees, chatbot conversation flows, email routing rules, social media DMs, and self-service portal analytics create unified customer context.
Platfrom & integration - Genesys Cloud, NICE CXone, Amazon Connect, Twilio Flex, Salesforce Omni-Channel, Zendesk, Intercom, Sprinklr, and Khoros orchestrate seamless experiences.
Agentic Service Command Center
One view. Every signal. Outcomes you can measure.
Data sources - Unified visibility across front/middle/back office. Real-time dashboards tied to outcome metrics. Operational metrics from all service platforms, workforce management data, SLA/KPI definitions, financial cost data, quality assurance scores, and real-time agent/queue status provide complete operational command.
Platfrom & integration - Salesforce, ServiceNow, Zendesk, Genesys, Power BI, Tableau, Looker, Grafana, and Datadog create the unified command view.
What this looks like in practice
Service Request Processing Reduced from Days to Minutes
Zero-touch automation framework reduced manual effort, improved turnaround times, and strengthened service reliability.
Fintech Leader Accelerates Market Expansion Through QA CoE
Device testing and quality engineering CoE enables synchronized POS validation across eight markets.
EV Infrastructure Provider Boosts Net Promoter Score
AI-powered customer experience transformation delivers faster resolutions and personalized interactions in six months.
Healthcare Organization Increases Salesforce User Adoption by 40%
Outlook integration services enhance data accuracy, streamline workflows, and boost team participation significantly.
Insurance Startup Generates $3 Million Through Support Optimization
Industry-centric inbound support strategy drives new subscriptions for health-conscious life insurance customers.
Retail Tech Leader Achieves 92% AI Accuracy
Agentic AI-led field service platform reduces expert helpdesk calls by 28% and accelerates technician onboarding.
Platform capabilities
