A leading UK telecom provider with 30 million customers aimed to enhance operational efficiency and customer experience through advanced service request management. iOPEX implemented a zero-touch automation solution leveraging ServiceNow’s App Engine and sophisticated UI/UX designs.
The comprehensive automation framework significantly reduced service request processing time from approximately 2 days to just 15 minutes, streamlining operations and enhancing accuracy. Real-time progress tracking and an improved user experience further increased operational agility and customer satisfaction.
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