Data & AI

Intelligence that shrinks data debt while AI value compounds.

Enterprise-grade data engineering and AI systems that transform raw data into operational intelligence. Unified data, policy-aware access, and production-ready models working together while visibly reducing operational debt, data debt, and technical debt.
30%
increase in
appointment booking
$1.4M
cost reduction in contact
center operations
99.8%
compliance on SLAs
60%
reduction in data incidents impacting live AI workflows
30%
less infrastructure costs with GPUs to handle growing demands
The Shift

Most AI fails in production. Not because the model is weak, but because the data system is.

How most enterprises still run Data & AI

One-off pipelines for each use case, fragile and hard to reuse
Access control at the database, but prompts bypass policy at retrieval time
Data quality checks run monthly; issues discovered through bad business outcomes
Lineage unknown; nobody can explain why a model responded the way it did
Governance treated as a compliance tax after AI is built

What a governed Data & AI layer actually delivers

Reusable data products and features that feed every model and agent
Policy-aware retrieval—governance follows the data into the prompt and the agent
Continuous monitoring that catches drift, anomalies, and schema breaks in minutes
End-to-end lineage and audit trails for every decision and recommendation
Governance embedded into architecture—trust, security, and explainability by design
What We Run

From source systems to agents: one governed intelligence layer

We operate the full Data & AI backbone that powers Intelligence as a Service—so every AI agent runs on trusted data with guardrails baked in.

Sense

Ingest and unify live enterprise signals

Modern data sources (event streams, logs, SaaS apps, IoT, clickstreams) and structured systems (CRM, ERP, billing, HR, support) are continuously ingested into a governed lakehouse and streaming fabric.
Real-time ingestion and change data capture
Stream and batch processing built for telemetry-rich operations
Normalized, domain-aware schemas for ServiceOps, RevOps, ProductOps
One trusted view of operations, not 20 conflicting reports.

Decide

Turn data into decision-ready assets

Curated data models, virtual marts, and feature stores that feed BI, ML, and AI agents with the same semantics.
Curated operational data models for service, revenue, and product domains
Feature stores for reuse across fraud, churn, routing, pricing, and experience models
Semantic layers and taxonomies aligned to how business leaders think
Decisions, dashboards, and agents all run on the same truth.

Act

Models and agents that run inside workflows

Models aren’t exposed as APIs waiting to be called—they’re wired into orchestration, tools, and agents that act.
LLMs, predictive and prescriptive models deployed with MLOps discipline
Command Agents (service, revenue, experience, data quality) orchestrated via MCP and platforms like Databricks, ServiceNow, Salesforce
Closed-loop actions: tickets created, routes optimized, offers personalized, anomalies remediated
AI that executes in ServiceOps and RevOps, not AI that lives in slideware.

Govern

Trust, safety, and observability by design

Governance that isn’t a committee—it’s how the platform runs.
Active metadata, lineage, and cataloging for every critical dataset and model
AI-powered data quality, anomaly detection, and schema drift alerts
Policy-aware access, masking, and redaction at both data and prompt time
Audit packs, evidence, and explainability logs ready for regulators and risk teams
AI that risk, compliance, and security teams can sign off on—and keep signing off on as it scales.

What we deliver

How We Deliver

A Data & AI foundation built for operations, not experiments.

01

Envision – Data and AI strategy grounded in operations

Roadmaps that start from ServiceOps and RevOps outcomes, not platform features. We map the telemetry, decisions, and control points needed to make those outcomes real, then design the data/AI backbone to support them.

Outcome:
Investment mapped directly to operational value, not generic “AI readiness.”

02

Engineer – Pipelines, lakehouse, and real-time fabric

We design and build the ingestion, transformation, and storage patterns that feed every model and dashboard, on platforms like Databricks, Snowflake, and cloud-native stacks.

Outcome:
Reliable, observable pipelines that can support 1,000+ agents.

03

Enforce – Data and AI governance

We embed governance into how the stack works: ownership, policies, controls, and automated enforcement from source to prompt.

Outcome:
Fewer incidents, faster audits, and AI behaviors that stay within guardrails, even as new use cases launch.

04

Engage – Analytics and applied AI

We design the models, retrieval patterns, and agent behaviors that translate data into decisions: from service demand prediction to revenue leakage detection and experience scoring.

Outcome:
BI + ML + LLMs that speak in operational metrics: cost‑to‑serve, revenue realization, time‑to‑resolution, adoption.

05

Execute – DataOps and MLOps as a service

We don’t just build and leave. We run DataOps and MLOps: monitoring, retraining, scaling, and continuous improvement.

Outcome:
Models and agents that stay in production, not ones that work only during the POC.

Platform Expertise

Impact

What this looks like in practice

Outcomes from our enterprise clients. Not pilots. Production operations.
ServiceOps

Global payments leader scales technical support across 30+ countries with Agentic AI

Unified knowledge. Automated workflows. Faster, more reliable support for millions of terminals.

Read the Story

FinanceOps

Fortune 100 retailer achieves real-time finance accuracy with intelligent automation

Faster reconciliation cycles. Audit-ready accuracy. Stronger financial governance across retail footprint.

Read the story
RevOps

Commercial OEM streamlines sales operations with unified CPQ and OmniStudio

Reduced manual effort. Improved pricing accuracy. Unified, efficient workflow across regions.

Read the story
ServiceOps

UK telecom leader transforms customer support for millions with ServiceNow CSM

Boosted agent productivity. Improved journey visibility. Faster, reliable support at scale.

Read the story
RevOps

Leading social media platform unlocks revenue accuracy with finance automation

Reduced reconciliations and month-end delays. Improved forecast accuracy. Scalable revenue management.

Read the story
AI Operations

Enterprise facilities management accelerates automation discovery with Agentic AI

Streamlined discovery. Cut turnaround time. Roadmap for scaling automation in complex operations.

Read the story
RevenueOps

Ride-hailing platform unlocks $1B in ad revenue using first-party data and AI

Monetization intelligence embedded in workflows. Precision targeting. Scalable advertising growth engine.

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RevenueOps

Leading SaaS company transforms revenue allocation with AI-driven forecasting intelligence

Automated allocation logic. Real-time revenue visibility. Predictive forecasts embedded across finance and product systems.

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MarketingOps

Property firm accelerates go-to-market with unified customer intelligence

Consolidated data architecture. Faster campaign execution. Lower acquisition cost through smarter targeting.

Read the story
Industries

Anchored where service and revenue operations
are central to the business

Media

Audience, content, and ad‑tech data are stitched into a governed signal layer so AI can drive smarter yield, personalization, and churn prediction instead of manual spreadsheet gymnastics.

Telecom

Network, OSS/BSS, and channel data flow into a single intelligence backbone, enabling AI for fault prediction, port‑out prevention, and revenue assurance without breaking regulatory or SLA guardrails.

CPG

POS, supply chain, and shopper data are unified into a trusted view so AI can optimize assortments, trade spends, promotions, and on‑shelf availability, not just report last quarter’s performance.

Insurance

Policy, claims, and external risk data sit on a governed platform where AI can power underwriting workbenches, fraud detection, and claims triage—with full lineage, explainability, and audit‑ready controls.

High-Tech / SaaS

Product telemetry, subscription, and GTM data are combined into one intelligence layer so AI and agents can attack churn, expansion, and support cost‑to‑serve in real time, not at QBR pace.

Retail

Inventory, pricing, merchandising, and clickstream data are consolidated so AI can drive localized assortments, dynamic pricing, and demand forecasting—reducing stockouts, markdowns, and working‑capital drag.​

Manufacturing

Plant, quality, and asset telemetry are modeled as reliable signals so AI can predict failures, tune throughput, and reduce scrap, without ripping out existing MES/SCADA investments.

Life Sciences

R&D, clinical, and commercial data are governed end‑to‑end so AI can support trial design, safety signal detection, and next‑best‑action for HCP engagement while meeting strict compliance expectations.

Ready to explore?

Let’s see what a governed Data & AI backbone looks like for your operations.

No AI lab tour. No platform bake‑off. A working session on your current data estate, where intelligence needs to live, and how fast we can move from pilots to 1,000+ agents in production.