Field Services Reimagined Through Innovation: Agentic AI-infused CX for Speed and Cost Optimization

Overview

In an era when downtime and service delays erode customer trust, field service leaders are turning to AI to reinvent their operations. This webinar will paint a compelling vision and a transformative pathway toward Field Services where AI capabilities are infused into service interactions to deliver speed, precision, and exceptional customer experience.

In this webinar, Albert Bennah (Director of Innovation & Transformation, Toshiba) will explain how Toshiba innovated to improve technician productivity and customer outcomes using Agentic AI, which enabled field teams with real-time contextual knowledge and resolution workflows that improved speed and efficiency.

The results speak to both CX and operational excellence. Faster issue resolution, proactive maintenance, and significant cost reductions. Attendees will learn how these AI innovations translate to tangible business value, such as higher first-time-fix rates, fewer repeat visits, and improved customer loyalty.