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Leading Cybersecurity Company rapidly scales up Enterprise Technical Support to enhance Customer Experience - Casestudies

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Leading Cybersecurity Company rapidly scales up Enterprise Technical Support to enhance Customer Experience

Feb 26 2024 ,

iOPEX delivered offshore support to a global leader in cybersecurity products for their Technical Assistance Center (TAC) covering 24/7 window.

The Client :

The Client is a US based global cybersecurity leader that continually delivers innovation to enable secure digital transformation. The core product is a platform that includes advanced firewalls and cloud-based offerings that extend those firewalls to cover the aspects of security.

The Challenge :

To scale up the current technical support model and establish a robust technical assistance center (TAC) team within a short period of time to support security products covering 24/7 time window.

To know more on how iOPEX addressed these crucial challenges and ramped up the technical team, download case study now.

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