iOPEX delivered offshore support to a global leader in cybersecurity products for their Technical Assistance Center (TAC) covering 24/7 window.
The Client :
The Client is a US based global cybersecurity leader that continually delivers innovation to enable secure digital transformation. The core product is a platform that includes advanced firewalls and cloud-based offerings that extend those firewalls to cover the aspects of security.
The Challenge :
To scale up the current technical support model and establish a robust technical assistance center (TAC) team within a short period of time to support security products covering 24/7 time window.
To know more on how iOPEX addressed these crucial challenges and ramped up the technical team, download case study now.