iOPEX delivered offshore support to a global leader in cybersecurity products for their Technical Assistance Center (TAC) covering 24/7 window.
The Client :
Client is a global leader in network and security products that includes advanced firewalls and cloud-based offerings.
The Challenge :
To scale up the current technical support model and establish a robust technical assistance center (TAC) team considering profitability as a factor.
To know more on how iOPEX addressed these crucial challenges and ramped up the technical team, download case study now.