AI Led Customer Experience (CX) Services | iOPEX

AI Operations

Customer Experience Services

Spearheading Growth through AI based Customer Experience

Build long-lasting relationships with consumers and prospects through fully personalized and AI-powered customer experience services to elevate customer LTV and optimize Cost to Serve.

Creating Transformational Customer Experiences That Inspire

Make Your Contact Center Agile, Reliable, and Humane

Our customer experience services aim to optimize “Cost to Serve” and build experiences for both customers and agents by putting AI at the frontline to redefine the experience and deliver limitless business outcomes by enabling next best actions.

We rely on our expert team with relevant industry experience and the best expertise in delivering high-quality customer experience (CX) by blending AI capabilities with process transformation, creating smart workflows, simplifying the experience, and transforming the way all stakeholders experience consistent customer services across all touch points.

Digtal Home Products

Subscription Services

EV Chargers

Gaming

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Run a pilot & start Transforming Your Customer Experience

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Reshaping Customer Experience Center for the Future

Bridging GenAI Copilot & Human in Loop

We provide an integrated experience across all touch points and channels to enable the right customer services and technical support for consumers to get a competitive edge and improve customer experience.

We drive byte-sized agile transformations across enterprises to establish consumer-style, self-enablement channels integrated with the backend process by leveraging automation and AI capabilities to create an exceptional customer experience ecosystem.

Scale Operation Outcomes
Technical Support

Quick Setup Support
Product Installation, Configuration, and support
Service/Connectivity Troubleshooting, etc.
Advance Troubleshooting
Application & System Support
Cross-sell & Upsell

Inbound Sales
Product/Customer Sign up
Payment and Account Provision
Account Renewal
Billing & Subscription Package
Up-Sell Product/Services
Customer Services

User Account Management
Appointment Management
Order and Service Management
Collection/ Claims Processing
Replacement Assistance
Schedule Management
License Management
Billing Management

Enable Digital Transformation
Simplified Digitalized Operations

Transformation Accelerators: Embrace advanced technologies and innovative strategies like to improve NPS, CSAT, AHD, Churn rates & LTV.

Self-service portals
intelligent IVRs
Chatbots
GenAI Assistants
Pitfalls without transformation

Limited data utilization
Outdated customer experience
Security and compliance issues
Poor scalability
Perks of digital transformation

Effective, contactless, & personalized customer experience at scale
Enhanced customer insights
Multi-channel engagement
Improved customer satisfaction and loyalty
Minimal human intervention and reduced operational costs

Customer Proof Points

Case Studies

Accelerating Agents' Productivity & Quality | US Home Automation Company

CustomerOps

QA Portal

Quality Score

Customer Support

Explore the impact of a tailored QA framework employing a 360° approach, significantly boosting customer service agent productivity and consistently surpassing agreed quality score targets.

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Next-Gen CX Guaranteed with OPEXWise & Chatbots | US Brokerage Company

CustomerOps

Customer Support

Chatbot

IVR

Read how analyzing & visualizing diverse touchpoints using dashboards/bubble charts and enhancing clients' IVR led to a 98% CSAT score increase and a 56% improvement in customer retention.

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Holistic Customer Experience to support rapid growth | Streaming Platform

CustomerOps

Technical Support

Chatbot

Customer Support

Assisted Automation

Discover how our customer and technical support not only reduced ASA & improved FCR but also handled 40% increase in contact volume using chatbot & assisted automation with no extra resources.

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Elevated Customer Loyalty via Swift Responses | Gaming Company

CustomerOps

Response Management

Email Support

Zendesk CRM

Learn how the optimization of client ticket management tool Zendesk CRM along with optimal count of resources led to 38% increased in FCR within 2 quarters while maintaining an ART under 24 hrs.

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Future Growth & Better Operational Visibility Ensured | US Salon Chain

Contact Center

Salesforce

Email/Chat Support

Ticketing Tool

Learn the impact of a robust contact center with an efficient IVR system and integrated ticketing system boosting clients' call-handling capacity by 20% and appointment bookings by 30%.

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Omni Channel Ticket Management Solution | Computer Networking Company

CustomerOps

Omni-Channel

CRM

Ticketing Tool

Uncover how our omnichannel ticket management solution contributed to client's annual savings of $600K by eliminating agent licensing cost & reducing efforts by 65% and witness a 96% increase in MTTR.

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Transform now

Give Your Customer a Differentiated Experience They Deserve?

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Business Outcomes

Generate continuous value

360° Customer Experience

Give your agents the power of assisted intelligence to better understand your customer profile, preferences, and history and provide personalized solutions with minimal human interactions.

Empowerment through AI

Use AI-powered chatbots, self-service capabilities, NLP-enabled bots, and mobile messaging to handle quick and routine tasks, enhance customer support experience, and allow agents to cater to your customers with more complex issues.

Better Resource Utilization and Minimal Operational Costs

Automate processes to utilize available resources properly and help customers with priority requests, thus minimizing operational costs and increasing staff efficiency.

Optimized Products and Processes

Scrutinize consumer behavior and service usage data in real-time across multichannel distribution networks to identify issues with products and processes and optimize them to improve business margins and ROI.

Smoother Buying Experience

Build long-lasting relationships with your customers to smoothen their buying experience and thus improve the overall customer lifetime value (CLV).

Master Repeatability

Optimize processes and develop capabilities to make experience repeatable to create a customer-centric culture, deliver exceptional experiences, and create lasting competitive differentiation.

By the Numbers

For Scale & Growth

100%

Satisfied Customers

98.5

Average Quality Score

85+

NPS across all service engagements

80%

Standard Service Level (SL)

90%

First Contact Resolution (FCR) – Customer Support

75%

First Contact Resolution (FCR) – Technical Support

What We Think?

Our Perspective

AI Chatbots | Redefining Customer Support Experiences

Learn the working methodology of AI chatbots, their benefits to enterprises, how they elevate customer interactions, and their contribution to creating an AI-driven Future.

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Customer Engagement Analytics | Enabling Organizational Success

Explore the importance of customer engagement analytics through this blog and the significant factors you must consider to create the best customer engagement analytics tool.

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Elevating Customer Support Standards | Achieving the Impossible

Explore the essence of exceptional customer support through our blog and why going the extra mile is significant to establishing the best support for your organization.

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Whitepaper | Decoding Vital Customer Experience Satisfaction KPIs

Check out this whitepaper and discover the art of selecting the best-fit CX satisfaction metrics - CSAT, NPS, CES for your enterprise success.

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Whitepaper | Streamlining Customer Support Initiatives Management

Dive into our whitepaper to learn the guiding tips on creating a customer support strategy, thus streamlining support operations and enhancing customer satisfaction.

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Whitepaper | Transforming Enterprise Back Office with RPA

Learn how operational leaders can utilize RPA to achieve operational excellence, creating high-performing teams while also assessing businesses for identifying optimal use cases across functions.

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Get in touch

Customer Experience Services

Creating Transformational Customer Experiences That Inspire

Make Your Contact Center Agile, Reliable, and Humane

Run a pilot & start Transforming Your Customer Experience

Reshaping Customer Experience Center for the Future

Bridging GenAI Copilot & Human in Loop

Scale Operation Outcomes

Enable Digital Transformation

Customer Proof Points

Case Studies

Accelerating Agents' Productivity & Quality | US Home Automation Company

Next-Gen CX Guaranteed with OPEXWise & Chatbots | US Brokerage Company

Holistic Customer Experience to support rapid growth | Streaming Platform

Elevated Customer Loyalty via Swift Responses | Gaming Company

Future Growth & Better Operational Visibility Ensured | US Salon Chain

Omni Channel Ticket Management Solution | Computer Networking Company

Give Your Customer a Differentiated Experience They Deserve?

Business Outcomes

Generate continuous value

360° Customer Experience

Empowerment through AI

Better Resource Utilization and Minimal Operational Costs

Optimized Products and Processes

Smoother Buying Experience

Master Repeatability

By the Numbers

For Scale & Growth

100%

98.5

85+

80%

90%

75%

What We Think?

Our Perspective

AI Chatbots | Redefining Customer Support Experiences

Customer Engagement Analytics | Enabling Organizational Success

Elevating Customer Support Standards | Achieving the Impossible

Whitepaper | Decoding Vital Customer Experience Satisfaction KPIs

Whitepaper | Streamlining Customer Support Initiatives Management

Whitepaper | Transforming Enterprise Back Office with RPA

See what we can do for you on the Customer Experience journey!