The Client :
An American corporation powering what's next in higher education technology. Client works with more than 2,500 institutions in nearly 50 countries enhancing operations and enriching the experience for over 20 million students.
The Challenge :
Customer had vast network connectivity's involving network devices , servers , multitude of applications which all need robust team to continuously monitor for performance degradations due to configuration drifts and secure the network from attacks , diagnose slow app complaints quickly and reduce MTTR, prevent outages and service degradations . Customer saw an increased number of monitoring events/incidents in their IT Infrastructure management, which led to increased Time To Resolve (TTR) issues which was posing serious threat to application availability to meet Vendor compliance and Regulatory compliance.
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