Businesses often find themselves in challenging situations trying to keep up with the demands of a large, growing customer base while enhancing customer experience. See how we helped a leading company strike the perfect balance.
About the Client:
With a 35% market share and nearly 1 million service subscribers, this tech leader is all about advanced Wi-Fi and connectivity solutions for major players in cable, mobile, and wireline services worldwide.
The Challenge:
The client was up against limited visibility into multi-channel volume patterns, slow case handling, and a huge pile of unprocessed data holding back valuable insights.
iOPEX Solution:
Using AI technology, iOPEX transformed client operations, predicting demand, automating ticketing, managing emails in one place, and extracting data efficiently. This dynamic approach enabled the client to achieve greater operational agility and responsiveness to demand changes.
The Impact:
We transformed how the client handled customer interactions, predicted future needs, and turned data into gold. The solutions brought about happier customers, a more efficient team, and significant cost savings of no less than $100,000 annually.
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