The Client :
The client is an American computer networking company with offices in about 22 other countries. It produces networking hardware for consumers, businesses, and service providers.
The Challenge :
The client encountered various challenges including manual tracking of multiple mailboxes, voices, and chat queues. Managing these disparate channels led to limited insights due to siloed reporting making it difficult to gain a holistic view of operations. Additionally, the process was time consuming as it heavily relied on manual efforts hindering efficiency and responsiveness.
To know more about how iOPEX addressed these challenges and helped the client to provide better customer support, download the case study now.
