What is Hyperautomation?
Hyperautomation is a holistic business-driven approach to automation that allows organizations to identify, examine, and automate almost all business processes. It involves the orchestration of disparate systems across various departments and delivers efficiency. Hyperautomation helps businesses leverage automation and enable a faster, more efficient, and effortless functioning of organizations.
A Gartner stats reveal, “By 2024, organizations will lower operational costs by 30% by combining hyper-automation technologies with redesigned operational processes."
Hyperautomation tools such as AI/ML, RPA, Artificial Intelligence, iPaaS, and Process Automation help in driving business performance. Experts and studies indicate that the increasing number of hyperautomation projects shall increase the adoption of low-code applications and no-code technology by 2026.
Hyperautomation vs Intelligent Automation
What is Intelligent Automation?
Intelligent automation (IA), or cognitive automation, as many know it, combines Artificial Intelligence (AI), process mining, and Robotic Process Automation (RPA) to automate and streamline repetitive tasks without human intervention. Intelligent Automation is expected to have great potential due to the ongoing need for talent shortages, technology development, and soaring customer expectations.
Intelligent automation has been incorporated into core software platforms to deliver enhanced same-platform capabilities.
Realated Read: 3 Effective Ideas for Intelligent Automation Adoption
Hyperautomation, on the other hand, not only streamlines and automates repetitive tasks but also leverages automation capabilities by enhancing, optimizing, and interconnecting the process. In simple terms, hyperautomation can learn, adapt, and perform multiple tasks without human intervention.
How to get Started with Hyperautomation
Are you planning to kick-start your hyperautomation journey? Here’s a comprehensive roadmap to get your business’s transformation.
Assess the Readiness and Current State
Do a deep analysis of your current system and processes and define a clear set of strategies for automation. This investigation helps you to identify slow-downs and areas that result in inefficiencies and understand the complexity of executing a new system.
At this stage, organizations can implement ‘digital-twin,’ which creates a replica of your business and helps you to make personalized hyperautomation recommendations.
Know Your Data Landscape
Your hyperautomation journey thrives on data. Identify both structured and unstructured data to leverage all the data while automating.
Set Your Strategic Goal
At the end of the hyperautomation journey, what do you aim to transform? Is it increasing efficiency, automating repetitive tasks, cutting down costs, or improving ROI? Answer these questions to reach your goal conveniently. Setting an achievable goal helps in selecting the right hyperautomation tools and excel it.
Choose the Right Set of Tools
As hyperautomation involves a combination of tools to automate tasks, and as there are several hyperautomation tools and technologies available in the market, organizations find it difficult to choose the right tools. There are no one-size-fits-all tools that can do wonders for your journey. Consider choosing tools like RPA, AI/ML, and process mining tools to increase efficiency.
Empower Your Workforce
Employees may find it challenging to adapt to the changes in the working environment. Organize training, offer guidance, and help them practice the new system. It eventually increases the performance of employees and will result in improved efficiency.
Start implementing the changes and automating tasks. Deploy no-code/low-code applications, RPA, and AI/ML for seamless data integration. These user-friendly tools help businesses to thrive in agility, increase productivity, and minimize costs.
The Benefits of Hyperautomation
Is hyperautomation beneficial? Experts believe that this new-gen technology can move mountains in the real world. Let’s dive into the advantages of hyperautomation below and find out:
Elevate Your Workforce Empowerment
Hyperautomation supports the organization with repetitive and mundane tasks. As systems and processes are automated, employees can make room for more complex tasks that need human intervention without worrying about productivity. Organizations can reap the benefits of hyperautomation with value-driven insights where processes that used to take days or weeks can be automated and completed within a few hours.
Enhancing Performance through Improved Accuracy
Imagine making a blunder when your customer reaches out to you for support! Businesses can seamlessly keep out of these errors with hyperautomation. It offers efficient and quick support around the clock that increases your customer satisfaction, enhancing the business performance.
Harness Your Data
Put the data your organization has collected all these months to use. Hyperautomation leverages the data, using artificial intelligence, offering unparalleled data insights that you can use for analyzing market trends, creating business strategies, improving business performance, and enhancing customer experience.
Improve Your Customer Experience
Elevate your customer experience with intelligent tools like chatbots that are readily available to interact with your customers, automated tools and systems unlock quicker response times that speed up product-to-market rate. Moreover, automated systems are way more reliable than the traditional methods followed by businesses.
Hyperautomation supports seamless integration among various systems across departments and between cloud and on-premise infrastructure. Orchestrating the systems allows real-time communication, which further improves business performance and efficiency.
Understanding the Hyperautomation Challenges
Are there any challenges in adopting disruptive hyperautomation technology? Yes, organizations may encounter several hurdles while adopting hyperautomation and may have to overcome those. Here are some of the primary challenges:
Resistance to Change
Most often, employees resist new changes and prefer clinging to the old systems and processes. Educating employees about the modern technology and making them realize the benefits of hyperautomation becomes a task for many organizations.
Navigating Technological Advancements
When an organization is preparing for hyperautomation, experts advise starting it from scratch. Deploying hyperautomation for a set of systems and processes for improving business performance and efficiency is not appreciated. Building hyper automation-based systems from scratch can reap significant benefits.
Sky High Reengineering Expenses
Implementing a new technology or system in an organization will need a lot of time. Many organizations test the reliability with a pilot team, and based on the performances and team-based challenges, employees within the organization get trained to master the work, which incurs a lot of time and money.
Hyperautomation connects different systems and processes across the organization. This interconnected internal web needs continuous and periodic monitoring to ensure there is no leakage in the organizations' security and compliance.
Industries Embracing Hyperautomation/Use Cases
In the healthcare industry, Hyperautomation services are widely used in scheduling and billing, managing patient records, automating administrative tasks, and harnessing the power of data analysis to maximize patient experiences by offering personalized care.
Finance and Banking
The banking industry makes use of hyperautomation to offer a more reliable and efficient banking experience. The technology allows the automation of everyday financial transactions, and automated bots are used for high-volume data tasks, such as payment transaction verification, to detect frauds and aid in streamlining customer service.
Hyperautomation backs up the telecommunication industry by offering streamlined and automated customer service, optimizing network performance, and improving service quality on time.
Logistics and Supply Chain
In logistics, hyperautomation helps in optimizing route planning, tracks shipment delivery, reduces fuel consumption, and automates inventory management. The technology also reports weather changes and bad routes and helps in reaching the customer door effortlessly.
Organizations are future-proofing their business models by deploying disruptive hyperautomation tools and technologies. Want to transform your business with higher ROI and implement a 360-degree business experience? Talk to us today!