Optimizing application support process for a multinational communications company.
The Client
A multinational communications corporation with over 130000 employees across 120 countries, and sales in 150 countries.
The Challenge
The client deploys a host of applications on various technology platforms. Due to a multitude of platforms, the applications have to be supported by external vendors each specializing in a platform. With the application instances now totaling over 4000, the support costs had reached formidable levels. But there was no cost reduction strategy in place. Download the full case study to learn more.